Vijay Sales — return of fridge

Address:

New Delhi, Delhi, 110092

We bought a refrigerator from vijay sales, vikas marg, delhi on 29th october 2018.

We got a bit wrong in choosing the fridge size, due to which the delivery of the fridge also got delayed.

Since the helpers could not take the fridge by stairs due to lack of space and also we stay on the 4th floor. They had to contact executive from samsung to dismantle the refrigerator doors and then they were able to get the fridge on the 4th floor by lift.

Now we realise that there is lack of space in our house and the fridge is over sized.

I have now been reaching out to the manager in vijay sales to request for exchanging this fridge for a size smaller. However i don’t seem to get a good response.

I am not happy with the after sale service at all. Although we have bought most of our appliances from the same store but this time i have had a very bitter experience.

Not sure who to contact. I have requested the representatives several times that we direly need to exchange this. This fridge has been standing like a demo without being touched since october 31st. I am sure there is a way to get a size smaller for the fridge.

Please get back to me asap.

V# - 304-r-sif 3118
Ord. # - 304-r-soa 665

Name - subhashish ghoshal
Contact number - [protected]
Alt contact number - [protected]/[protected]