Vijay Sales — samsung washing machine has damage in its body

Address:

203, 2nd floor, Silver HIeght, Plot - A5, Sec- 19B, Ulwe, Navi Mumbai, 410206

I have purchased a samsung washing machine on[protected] and it's got delivered at my place on[protected]. While i purchased it, i told them to deliver the product before 3pm as i have an appointment. However, the product got delivered after 6:30pm. Delivery personnel informed me that they didn't receive any information or notification to deliver that product before 3pm. I missed my appointment for the day. As the product got delivered at evening i was unable to see any slight damage if it's present, also the guy who came for installation from samsung he came at 6:45pm and also unable to see the dent which is present on the product.in fact he didn't check the product at all, he came for 10mins and just told me about the functions and leave the property. Yesterday while i open the product for use on sunlight i saw a slight dent available on back. Immediately i have contacted customer care and they said they will arrange engineer visit. Today a samsung engineer visited and told they can't do anything about the same. Though my product is brand new and it's within 10days time frame of delivery and also product itself has 3years of full body warranty. While i'm contacting vijay sales they are redirecting me to samsung and they are asking me to contact dealer. I'm being played like a shuttle crock between samsung and vijay sales. Where no body seems to be helping me though the product is still in warranty and brand new. Need your immediate help on this.
My product is samsung wm wa65n4260nff (6.5kg). Serial no : blp016.
V. No. Which is mentioned in the bill is : 173-r-si 11285. Registered mobile number : [protected]