Vijay Sales — service and facility

Address:

Mumbai City, Maharashtra, 400004

Dear vijay sales team,
This mail is to bringing some negative points in front of management.
I'm a regular customer for vijay sales arond last 7 years but this time the facilities and staff behavior has disappointed me to such a extend that i dont want to see the any vijay sales store.

Recently i purchased 1 hp laptop for the amount of rs 49, 000. Dated 13 august 2018.
I faced 1st issue of drive. For which i had been to vijay sales store from i had purchased.
After 2 days again the system got hang and not working. So again i visited to store.
This way total 5 times i need to visit to the store for solving my laptop problem.

Still im facing some major ptoblem in the laptop and im requesting to the vijay sales person to replace it. But he said as your replacement warranty is over so you can not ask for replacement.
Un authorized work is vijay sales should not kee customers laptops without logging complain, he didn't inform aboit the term and conditions.
This all was done by mr. Avinash from vijay sales, churning road branch, mumbai.
Where as my last visit to same store mr. Avinash had used bad words to my sister and my self. And shouted in front of public.
These behavior had open my eyes that never ever go back to vijay sales.

Now hp people are saying as this is already due under replacement warranty since its problem with vijay sales so customer need to deal with vijay sales.

In conclusion vijay sales has cheated me by there service.
Invoice is attached for your reference. You can call me on below mentioned contact for more information.

Thanks
V. Thakur
Mobile no. [protected]