[Resolved]  Vijay Sales — sony tv warranty update for replacement received

Address:

Surat, Gujarat, 395001

Respected sir,

My name is nirav patel, i am really frustrated at way i have been provided service from on site go team regarding a simple update of tv details for the purchased sony tv model kd55x9300d from vijay sales which has been replaced by sony with kd55x9000f i have already provided the new details to the company at the vijay sales piplod branch surat. Yet after speaking with the escalation team member i have received a mail which still has the old tv details listed for the extended warranty. I fail to understand how hard it is to update such details and is this the way to treat your customers where the customer has to wait for more than a week and has to chase up rather the company updating the customer.

Yours sincerely
Nirav patel.