Vijay Sales — staff and product delivery

Address:

Ghaziabad, Uttar Pradesh, 201010

I purchased a hitachi air conditioner and during the purchase i mentioned that the ac which has to be exchanged is partially down i. E its frame is in the place but the ac unit has been detached. The salesman didn't mention any charges for that and when the ac arrived they demanded a certain amount to detach the frame. I called vijay sales and spoke to the salesman and he openly lied that i didn't mention the frame. When i asked about his name he refused to tell me that either.

This complain is regarding vijay sales, indirapuram branch. Since, i wasn't told before of the additional amount they charged me even through i queried about it myself, the charges and behavior of staff is unacceptable and i would demand a refund and apology.