Vijay Sales — tcl led tv 43p6us

mehernosh11

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400014
Website:	www.vijaysales.com

I had recently purchased new tcl led 43p6us tv from vijay sales prabhadevi show room (Invoice number 156-r-si 4003), on 27 june 2018 and was informed that within 24 - 48 hrs a technician would arrive to initiate and install my new tv.

Today is 03 june 2018 and 144 hrs less sunday 24 hrs is 120 hrs later, there is absolutely no news or even a phone call from anyone.

Have been chasing this issue daily since purchase but all empty promises from both parties, vijay sales and tcl india customer support no. [protected]

Am quite fed up trying to organise a response from either party.

Vijay sales, please stop selling krap which does not have enough backup, after sales.

Tcl india, please stop selling a product which you are unable to support.

I need immediate action for installation please!!

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Vijay Sales customer support has been notified about the posted complaint.

Jul 10, 2018

Updated by mehernosh11 to vscaremumbai, Prabhadevi, corporate, hr, customercare.i.
Good day,

Once AGAIN a VERY BAD and NASTY experience with VIJAY SALES.

Purchased on 27th June 2018, TCL LED TV 43P6US from Prabhadevi Showroom again, basis the good response earlier from VS for my JBL Soundbar 2.1

Howere today, 2 weeks after purchase, the TV has already started showing problems.

1. Wifi Connectivity - Wifi keeps DROPPING
2. Pre Loaded APPS dont Work - YuppTv app keeps crashing.

TCL TV India Customer Support is HORRIBLE, with totally unprofessional and incompetent employees.

Earlier on when I tried calling TCL support for Tech Support on connecting my JBL 2.1 Sound Bar via HDMI/ARC Port, was informed by their CHIEF TECH that ARC is not supported in this TV. However, using google I found my answer and same started working.

Today I called TCL Customer Support for Wifi Drop and YuppTv App Crashing - response from them - will send DEMO [protected]@@!!!

Would kindly suggest VS to REFUND my money or REPLACE my SMART LED 4K UHD TV with another EQUIVALENT 4K UHD, but NOT TCL!! Soonest! These TCL Support guys will soon give me heart attack!

Attached is a complaint right from BEGINNING.

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Comments

Dayanand Dubey

from Ahmedabad, Gujarat

[protected], , purchased 5 item, they delivered 1 item rest 4 item when they deliver not sure, after 5 times call at odhav no [protected] on dis no talk me at 3:30 pm I 'll call u, but after 2 hrs no call from the vijay sales, they are not serious, after sold the product...
Very poor management...