Vijay Sales — the replacement of my faulty television | |||
Sanjay bagul 9:54 pm (35 minutes ago) To vs I know that you are helping me lot because you are provided with the faulty television. From the day one, i was observing the dust cleaning on panel This is again my humble request to you kindly take back your faulty television asap And refund my amount or replace with new television On fri, jun 15, 2018 at 1:09 pm, vs care mumbai wrote: Dear guest, As mentioned in our trail mail dust cleaning on panel is required in your unit and it is repairable. And we are ready help you in resolving your complaint as per the warranty terms. Thanking and assuring you of best services always. Warm regards, Vijay sales From: sanjay bagul [mailto:sanjay. [protected]@gmail.com] Sent: friday, june 15, 2018 7:03 am To: vs care mumbai Subject: re: fw: fw: the replacement of my faulty television Waiting for your revert and action on my complaints. On sat, jun 9, 2018 at 7:01 pm, sanjay bagul wrote: Please confirm my refund asap On thu, jun 7, 2018 at 9:57 am, sanjay bagul wrote: Really this is high time if you are not giving me a replacement, kindly refund my amount... On fri, jun 1, 2018 at 4:43 pm, vs care mumbai wrote: Dear guest, Greeting from vijay sales. We regret that we would not be able to comply with your request for replacement. Your required dust cleaning on panel, which is repairable. We solicit your kind understanding in this regard Thanking you and assuring you best of our service support always. Warm regards Vijay sales From: sanjay bagul [mailto: sanjay. [protected]@gmail.com] Sent: friday, june 01, 2018 9:27 am To: vs care mumbai Subject: re: fw: the replacement of my faulty television Still, you are not reverting to me. You want me to put all this thing on social media just let me know i will do this thing with a video clip. On fri, may 18, 2018 at 3:30 pm, sanjay bagul wrote: Dear team I am most disappointed by this experience. Why should i suffer because of your faulty vies led. Product? I paid money to you, which is not the small amount, So that i need a quick action form you about the replacement of faulty vies led. I am hoping that you may be able to send me a replacement product for a new replacement I trust this matter can be resolved quickly and look forward to your early reply. Kind regards Rajendra bagul On thu, may 17, 2018 at 1:19 pm, vs care mumbai wrote: Dear guest, Greeting for the day!!. We would like to inform you that vise products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, natural failure may happen in a product in course of time and this is the reason why we offer 1+1 year of free service to our guests’s and we are also committed to ensure to give you satisfactory after sales service as per warranty terms. We again request you to allow our service team to carry out the necessary services in your set. We regret that we are unable to comply with your request for replacement. We solicit your kind understanding in this regard Thanking you and assuring you best of our service support always. Warm regards Vijay sales From: sanjay bagul [mailto:sanjay. [protected]@gmail.com] Sent: wednesday, may 16, 2018 11:20 pm To: vs care mumbai Subject: re: fw: the replacement of my faulty television Dear team I am not happy with the solution you have given to me, I just want a replacement of faulty vies led. Do the needful asap Regards, Rajendra bagul [protected] / [protected] / [protected] On wed, may 16, 2018 at 3:56 pm, vs care mumbai wrote: Dear guest, Greeting from vijay sales. First and foremost apologies for the inconvenience caused to you. As per your trail mail for your vise led, we have discussed the issue with our concern service team, due to the nature of the issues with your product, we need to bring in your product to our workshop for thorough check up and rectification. Once the diagnosis is complete, we will ensure that the repairs and eventual delivery to your place is done on top priority. We request you to allow us to pick up the unit from place. We regret that we would not be able to comply with your request for replacement. We solicit your kind understanding in this regard. Thanking you and assuring you of our best services always. Warm regards Vijay sales From: sanjay bagul [mailto:sanjay. [protected]@gmail.com] Sent: wednesday, may 16, 2018 9:15 am To: [protected]@vijaysales.com Cc: [protected]@gmail.com Subject: the replacement of my faulty television To whomever concerned i am a disappointed customer of vijay sales and especially with vijaysales owned product of vise. I had purchased the smart vise television. Rajendra bagul Registered mobile no. [protected] I was able to see many dark spots on television on 03 may 2018 and i logged a call with vijaysales customer care the executive informed that issue will be attended in 2 -3 business day. On 10th i was chasing their customer care to get the issue attended and they informed engineer is scheduled for today and will visit to your home they cannot confirm the timing. Whole day past and i already made the 5 – 6 calls and every time executive said technician will come. Finally, technician has visited and found an issue. I was able to see many dark spots on tv still and the condition was worse with the picture quality. Hence i request you to the replacement of my faulty television priority. Regards, Rajendra bagul [protected] / [protected] / [protected] Was this information helpful? | |||
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Vijay Sales customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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+91 22 6171 1071
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1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
View all Vijay Sales contact information
Jun 20, 2018, 9:54 PM
to Vs
I know that you are helping me lot because you are provided with the Faulty Television.
From the day one, I was observing the dust cleaning on panel
This is again my humble request to you kindly take back your Faulty Television ASAP
And refund my Amount or Replace with New Television
Sanjay Bagul
Jun 27, 2018, 8:46 AM
to Vs
Waiting for your revert and action...i need the replacement of faulty Vies LED on priority.
Sanjay Bagul
Jun 28, 2018, 1:37 AM
to Vs
Still, you people sleeping on this...
Sanjay Bagul
Jul 1, 2018, 10:51 PM
to vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate, Vs
see the pathetic service of Vijay sales of Thane ( Opp. Wonder Mall, Ghodbunder Road, Kapurbawadi. Thane-400 602. ), faulty product handed over to me and now ...not giving any single reply to me...really it's ridiculous
Vs Care Mumbai
Jul 2, 2018, 1:18 PM
to me, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Guest,
With the reference to your email we are again informing you that dust cleaning on panel is required in your unit and it is repairable.
And we are ready help you in resolving your complaint as per the warranty terms.
Thanking and assuring you of best services always.
Warm Regards,
Vijay Sales
From: Sanjay Bagul [mailto:sanjay.[protected]@gmail.com]
Sent: Sunday, July 01, 2018 10:52 PM
To: Vs Care Mumbai
Cc: [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Sanjay Bagul
Jul 2, 2018, 10:42 PM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Team,
Thank You that you reply me after 4 days. and also thank you for you bringing all the thing to my notice that my TV panel is required dust cleaning and it is repairable,
Thank you very much that you are trying to resolve my problem, but could you explain to me why dust cleaning is required, it there any fault in my TV or am I purchased a second-hand TV from you.
As per my understanding, I purchased brand new 55 inches TV from you. i had paid the good amount to you and that was not a small amount.
A few months ago I have purchased the TV from you..from the day one I was observing the black spot on the TV screen I just ignored I thought it was on the plastic cover and after few days it stars on all over the screen...at the time of purchase, you handed over the faulty product to me. and now you people telling me that we will rectify the problem.
No sorry..
I lost my total trust on you people.
As you said that
My tv panel requires repaired it means that this, not the fresh good it's completely faulty product.
so this is my humble request to you people please take the positive action on my request for replacement.
Sanjay Bagul
Jul 10, 2018, 7:25 PM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Hello,
Awaiting your reply ...
Sanjay Bagul
Jul 18, 2018, 9:42 AM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Team,
Still, you people are not replying on mail...about my replacement...
Sanjay Bagul
Attachments
Jul 22, 2018, 11:58 PM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Team,
Please find attached images of Vise Faulty Television for your information.
Please check the same and resolve it as soon as possible.
please take the action on my request for replacement.
6 Attachments
Sanjay Bagul
Jul 28, 2018, 8:58 PM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Now in yours Faulty Television play store is also not working. still you people are sleeping on this Great!!!
Sanjay Bagul
Aug 6, 2018, 11:34 AM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear All,
Waiting for revert and action...
Sanjay Bagul
Aug 8, 2018, 12:41 AM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
i think you people not taking this issue as seriously ...
Vs Care Mumbai [protected]@vijaysales.com via qlc.co.in
Aug 8, 2018, 1:03 PM
to me, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Guest,
We are again informing you that dust cleaning on panel is required in your unit and it is repairable.
And we are ready help you in resolving your complaint as per the warranty terms.
Thanking and assuring you of best services always.
Warm Regards,
Vijay Sales
From: Sanjay Bagul [mailto:sanjay.[protected]@gmail.com]
Sent: Wednesday, August 08, 2018 12:41 AM
To: Vs Care Mumbai
Sanjay Bagul
Aug 12, 2018, 11:12 AM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Dear Team,
Again you are repeating the same story.
I already answered you on such mail...
again i am requesting you to you people please take the positive action on my request for replacement.
Sanjay Bagul
Attachments
Aug 19, 2018, 8:00 PM
to Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
The manager,
really I am very much disappointed by you the service you are giving me.
In your showroom, I had spoken to lots of people. but every time I got the same answer we arrange a callback.
but didn't receive any single call from your team.
And also brings to your notice that I just spoke to Mr. Nandakishore ... I told him that kindly hand over the line to Your manager, but he is giving me the reason which is really not acceptable. The manager is having food now (lunch break) ... the time was 6.00pm...The manager is too busy. so that now he is having lunch.
I told him ok kindly provide me his mobile number.
Around 10 minutes he hangs up my line. after that he told me that Manager will call you surely... i asked him on what time the manager will call. in between that he disconnected the phone. he kept the phone down with Slammed hard.
This is not the way to behave with the customer please inform him.
Please find attached some photographs for your information...
Play Store is also now working ...
Again this is request you people kindly think about the replacement of faulty Television of VISE.
13 Attachments
Sanjay Bagul
Attachments
Aug 19, 2018, 8:03 PM
to vs_gbd, Vs, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
13 Attachments
Sanjay Bagul
Aug 24, 2018, 11:20 AM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Still you people are sleeping on this there is no reply on this mail
Sanjay Bagul
Aug 25, 2018, 3:34 PM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Hello you people still sleeping on this issue...seriously you are people jus giving a mental toucher to the customers ...and selling a china product in the market...
I will try my best to take the action against on you...i will use social media and media...
Sanjay Bagul
Aug 30, 2018, 10:20 PM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Reminder 1
For replacement...
Sanjay Bagul
Sep 2, 2018, 3:17 PM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
i think you people all are sleeping it means you will not doing anything...And it is such that you can never wake up the sleeping person...
I just spoke to Abhijit, i asked him what the final answer is.
he said that about the replacement is not possible.
Well I don't have time to follow your back.
as he said we will arrange to pick up. for repair the panel.
And he assured me that if there will be some losses in the transit then Vijay sales will be responsible for that.
Sanjay Bagul
Attachments
Sep 2, 2018, 7:10 PM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
Today my VISE UHD VK55U701 picked up by your team, Kindly acknowledge the same.
Even today you have not provided me a correct challan. Please find below error in the attached screen.
you people made the changes by manually.
image.png
Hence request you to kindly acknowledge my UHD VK55U701.
and please confirm when you will return the same.
Attachments area
Sanjay Bagul
Sep 3, 2018, 7:18 PM
to Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi, hr, corporate
REMINDER 1
Vs Care Mumbai via qlc.co.in
Sep 4, 2018, 1:02 PM
to me, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi
Dear Guest,
Greetings for the day!!!
We acknowledge the receipt of your e-mail.
Your set is at our workshop for repair. Once the diagnosis is complete, we will ensure that the repairs and eventual delivery to your place is done on top priority.
Thanking you and assuring you of our best services always.
Warm regards,
Vijay Sales.
From: Sanjay Bagul [mailto:sanjay.[protected]@gmail.com]
Sent: Sunday, September 02, 2018 7:11 PM
To: Vs Care Mumbai; [protected]@vijaysales.com
Sanjay Bagul
Attachments
Sep 4, 2018, 8:52 PM
to hr, corporate, Vs, vs_gbd, vscarepune, vscareahmedabad, vscaresurat, vscaredelhi
You answered my letter really it is very appreciated.
I am very much happy that at least in Mumbai people still, they are not sleeping in the offices.
I thought I need to give another reminder to you. but now it's no require.
Thank you very much that you are taking this issue on priority only for repair.( I requested you for replacement, but it's not fulfilled by you. lastly, learn from Vijay Sales how to harass the customer)
I would like to request you, I don't know that you will consider this small request or not.
Please do mention in the mail that what kind of the diagnosis you have done in My Faulty Television.
so that will come to know that actually, the work has done.
Please keep prior informed me the date, so i will be available.
but still, I like your last line (Thanking you and assuring you of our best services always)
Attachments area