Vijay Sales — they are not responding and customer service is pathetic

Address:

Thane, Maharashtra, 401105

Vijay sales is having worst service center. I brought my washing machine 2years ago. Last month it stopped working. I called vijay sales customer care and booked my complaint but in vain. Now more then one month has gone still my issue is not resolved. Though they promise you to visit in 48hours but in my case they are visiting in 5-6 days according to their convenience plus they people exactly dont know wat has happened to the machine. First guy who came to repair asked us to change the compressor and he didn't turn out for days. I had to go for another complaint. This time another guy came and asked us to change the rubber. Actually they don't know what was exactly needed. I called them again and this time they came after 5 days after booking my complaint and told us to change the gear box and they checked the machine and will come whenever they will like to. My complaint is cancelled and now i ll have to book another complaint and it will go on as my last complaint. I am really fed up with this. It is the the worst service in the world. They are doing all these things just because my machine has its three years of warranty and they will have to change it. It was my biggest fault that i kept trust in vise. Pathetic service n disgusting customer care service. These people don't know how to talk to a customer. They cancelled the complaint without letting me know and they were very rude when i spoke to the manager mr. Ganesh pathak. They people don't care about anything. They are least bothered about their work. I ll never suggest any one to go for vijay sales brand.