Vijay Sales — videocon led tv issue

Address:

Thane, Maharashtra, 421301

I purchased videocon led smart tv from vijay sales, kalyan, thane, maharashtra.in 2 months after purchase it showed fault. Complaint done. Now it is more than 2 months problem has not been resolved and now i recieved following message today on 4th oct 2018.

"dear customer, your led model number uhdtvvnv43q549sam is at our vikroli repair facility.in the process of testing we found your set is not repairable. We are processing your replacement of led with refurbished set. Process will take 20 working days. For further discussion contact your retailer or following no-[protected]/[protected]"

Why vijay sales is selling faulty tvs?

I do not want refabrished tv. I should get new one as replacement from vijay sales.