[Resolved]  Vijay Sales — Videocon UHD LED 50 inches TV Model: VNB50Q519SA-FDA

Address:

Pune, Maharashtra, 411045

Mob:[protected]/[protected]
V.No 194-PBN10-165SO 460
Date:18-10-16

Since 2012 i have been a very loyal customer to Vijay Sales, Banner i have almost bought goods of Rs. 450000.

Unfortunately their customer care service quality has degraded and all they want to do is increase their sales and
NO COMMITMENTS TOWARDS AFTER SALES SERVICE

I bought a Videocon UHD LED 50 inches TV Model: VNB50Q519SA-FDA worth Rs 53000 thousand, Vijay sales representative Name: Prashal and Manger Suryakant Banner branch sold me this TV stating it is Android SMART TV with features like Wi-Fi connectivity, Youtube, Games, MARICAST..etc.

They installed the TV and later i released that none of the SMART features work, i logged a complaint(PUN[protected]) and the Technician without any discussions said these feature would only work if LAN connectivity is given or the Wi-Fi router is kept below the TV set.
For MIRICAST(mobile mirroring ) as well the mobile is supposed to be kept below the TV and not even 2 feet away
Currently my Wi-Fi router is 10 feet away and works absolutely fine with every device i have.
Technician even went to an extent saying that the USER manual clearly states that these features may not work, I checked the User manual and there was no such reference.

I am amazed that why would VIJAY Sales will sale me a TV saying it is WI-FI enabled but only works with a LAN.
I then visited the Vijay Slaes Banner branch, store manager Suryakant told me they have logged a complaint with Videocon...since then it 3 months and they still say they need more time.
And every time i call them they say they will log a new complaint and nothing happens

On top of it i have to call them again and again for an update and the reply they give me is Vijay sales was trying to reach me but my cell was not reachable, please come up with a better excuse.

Today is 3rd FEB and i have informed Suryakant that i need a solution by EOD, i have lost hope in them but still wait for today for them to respond.