Vijay Sales — vise tv installation

Address:	Mumbai City, Maharashtra, 400063
Website:	Vijay Sales

To,
Vijay Sales Team,
Hub Mall, Goregaon East,
Mumbai.

This is to put on record the extreme disappointment, frustration and tension caused by ‘Vise TV’ purchased on 27th May 2018 from Vijay Sales, Hub mall, Goregaon East, Mumbai. I have been calling vijay sales customer care everyday for TV installation since 28th May 2018 and till date nobody has come for installation.

I am making atleast 10 calls to the vijay sales customer care everyday on the numbers – 66227722, 66267708, 61713333 but I am getting the same response that the TV would be installed today but the technician doesn’t turn up.

I am fed up and frustrated now and hence writing an email for a quick resolution or a refund and return of the TV.

Kindly look into this on a super priority basis and resolve this issue today itself else I will be forced to take action against you'll and I will move this matter to consumer court and put reviews everywhere on social media tagging vijay sales.

I have always held Vijay Sales in high regard and thought that the brand/company was extremely good and professional. This kind of third grade service is way below expectation for a prestigious company like Vijay Sales infact if your inhouse brand ‘Vise’ does not have technicians for installation, you’ll should shut the brand instead of harassing customers.

It was the biggest mistake of my life that I bought your inhouse brand ‘vise’

I am emailing this letter today on 5th June 2018. A resolution/refund is expected by today itself. In case, an appropriate resolution/refund is not received, I will move to the Consumer Court.
Please note – I have attached a scanned copy of the TV Purchase bill.

Regards,

Mrs. Nilufer Daruwalla
Mobile: [protected]