Vijaya Diagnostic Centre Complaints & Reviews

On Nov30, 2021, My mother collected the reports from Vijaya Diagnostic centre, Chandrayangutta branch. She took the reports and went to consult the doctor. The doctor and us were surprised to see the wrong xray reports. The X-ray was taken for neck and the reports which we got were for knee.
This is a total waste of time and money and we had to come back again to the diagnostic Centre to collect the correct reports.
My mother who was not well had to face these difficulties just because the stupidity of receptionists.

Not providing accurate results.not checking scanned reports properly.please do check and give correct test results.

Tests done in early morning but not recieved reports even after 15 hours of sample collection due to which the appointment scheduled with our doctor has been postponed due to which patient is facing untold difficulties and if any consequences arising therof all the responsibility will be held on the shouldees of management of vijaya diagnostic centre.
Regd ID[protected]

I Dr Ramakanth Reddy here to complain about vanasthalipuram branch hyderabad marketing personals
I called them a year back to come visit my clinic multiple times they did not and when i write discount for patients they are not prompt in giving discounts to patients where as other branches of same company are very prompt in giving discounts
I am writing OPG since 21/2 years they don't want to enter my name in Doctors list and they don't want to visit us at clinic
Please have an eye on this branch marketing personals and management

Regn. No
[protected]. Of 4/10/21
No.1, No body attends land line no. And also mobile no [protected]. There is no phone equipment, when I went and checked up for the past several days.
Even Till evening, no msg came and I registered complaint in customer care. The no is OCT29473.
When asked at lab when I can get report, they say no doctor is available and even 2 nd october reports are not signed and they say try your luck in the evening.
That means the reports will be given afterPATIENTS DEATH SO THAT THEY CAN SHOW THE REPORTS TO GOD AND NOT DOCTORS.
PLEASE NO THAT THE REPUTATION OF YOUR DIAGNOSTICS IS BEING SPOILED BY YOUR OWN DOCTORS/ STAFF. I AM YOUR CUSTOMER FOR THE PAST 15 DAYS

I am having approved credit form from CGHS for blood sample collection. When I called them they said to go first to nearest diagnostic centre and make bill first and give transaction number and they will send.
I went to musherabad branch but they said they will not make bill because the collection is tomorrow.
I want to know how old age people and patient will go to branch for billing.

It is simply like that first we have to book an order on amazon app and we have to go Amazon office and pay bill then delivery will come

A home service appointment for blood sample collection for RPII and PLBS tests was booked on 15 Sep for 16 Sep morning (7:20-8:20 am slot). No confirmation message was sent. When repeatedly followed up on 16 Sep, they kept confirming the booking but no technician has been sent till 12 noon today. The technician number provided was switched off. This is a horrible service where a post op patient was kept starving for 2 hours and no support or proper response has been provided.

A service for home collection of blood sample was booked the previous day. No message with confirmation or technician details were sent. Despite repeated follow up, for an appointment scheduled between 7:20-8:20 am no technician or appropriate response was given until 11:30 am. Whenever called, the representative only acknowledges that appointment is confirmed but technician will reach within an hour. The technician number provided is always switched off. This is horrible state of affairs where the patient who is in post op care was kept starving for 2 hours waiting for the technician.

Staff response to the patients is not good …. We need to wait for at least 4 hours for getting diagnosed

They have said we can come any time from 7am to 7 pm.
But today when I went at 6 45Pm, they are saying that time is up.
This is happened twice.
Wrong information.

Sir, I am K Subba Rao have gone to Anakapalle Vijaya medical center for sugar tests to me and to my spouse K Swarna Kumari yesterday morning. (06.09.2021). The reports given are not at all correct as it was shown 430 and 460 before and after breakfast as this much value never came since 8 years and I am fully fit now and no symptoms are there with these sugar levels. Today, I have gone to other lab Ganesh Scans to confirm these sugar levels before consulting the endocrinologist. But, U came to know that sugar levels are normal.
Hence, I humbly request you to monitor the sugar reports given by your lab as the doctor will give medicines as per these reports only. The other test reports are ok of your lab.
Your early action is highly appreciated

Vineetha, sample collector has done rough handling while collecting the sample and I am a pregnant lady..It caused much pain and loss of blood.Give your consultants proper training before onboarding them for blood sample collection

Staff is totally irresponsible... starting from security guard till CT scan technician...

This is inform to you that I was given a sample for Biopsy in your Nandyal diognosis they was collected Rs 1000/- but they wasnt giving the invoice so kindly arrange to give the invoice for claim insurence

Other wise i will go the legal proceed

Sai Dhaneshs/o M sreenivasulu
VID [protected] 12/07/2021
CELL NO [protected]

We have visited Vijaya Diagnostic Hanamkonda branch for a blood test of 6 yrs old kid .
The person who took the samples is unprofessional and he doesn't have lab experience.
He inserted syringe 10 times to get blood sample from my kid hand .

I booked slot for collection of blood sample for my mother
As she had to get her CBP, CRP and FBS tested.

I requested them that pls send someone on urgent basis as my mother is not able to get up from the bed.

They confirmed the slot on 12th August no body turned up
I again booked on 13th August yet no body turned up.

Very disappointing service by so called leading diagnostic...

I would like to write about the ill mannered service from Vijaya Diagnostic Center, Vijaya Diagnostic employee collect my nasal swab sample for PCR test at 11:00 AM on[protected], and said that though it is mentioned the report time 18 to 24 hours, you will receive the report by evening 10 PM, it happened in same way for my friend, today 15th August it is 10:45 AM, still I did not receive my report, I need to submit the report to board the flight, since morning I called 2 times to vijaya diagnostic center and these people are telling once it is ready you will receive SMS and they receive the sample late and reports will be given as per sample submitted time, when I call to the employee who collected the sample, he was talking to me rudely. I will request all be customers to please choose some other diagnostic center.

Imran Khan
Mobile No: [protected]

I have booked for home sample collection for my parents Shri K Nageshwar Rao and Smt K Syamala Devi on 22/07/2021# 0645 slot. Till 0830 hrs nobody came and when I called customer care(Hyderabad)) they said due to rains this problem has occurred. Then I asked them to reschedule my booking to 23/07/2021 #0645 slot was again confirmed to me. On 23rd also nobody came.On calling customer care they told me that within half an hour your technician...

We have given blood on 18th July 2021 ie. Sunday in Himayatnagar branch. On the bill it was written that the reports would be ready by Monday 19th 7PM and it was confirmed orally as well. But today is 22nd and still the reports are not received. We called to check on report status on 21st Wednesday, they told that report would be ready by next day. Today, we waited till after and when we called the lab around 2PM they are saying that the information provided that report would be ready by Monday 19th is wrong. We have an appointment with a busy doctor on Friday. To give wrong information, it must be a new test introduced recently. But the lab manager Ashok has agreed that it is not a new test and they have been doing it for over an year now. Now if we miss this appointment, we have to wait again till next week.

Reg No : [protected]

Https://www.complaintboard.in/

Vijaya Diagnostics Center MD/ CEO seems to running this lab for just making a lot of money but when it comes to providing the service THEY FEEL THAT THEY ARE GIVING IT FREE OF COST AND CAN HARASS THE CUSTOMERS/ PATIENTS IN A BIG WAY.

There is no provision even to escalate an issue at the next level about an employee. I have been trying to call the Ameerpet Center (at least I would have called 100 times[protected] and couple of numbers which I found via Google. The calls are never attended too and even if they pick up the phone, INTENTIONALLY THEY DISCONNECT IT.

Fortunately I was able to get the Manager’s number and when I told her about this issue she said that the same employee has to attend to the patients/ customers to provide information and it would be difficult for them to attend the phone calls. Why then HAS THE CONTACT NUMBERS PROVIDED ON THE WEBSITE.

I WISH THERE IS A MESSAGE STATING THAT THE CALLS WILL NOT BE ATTENDED BY THE EMPLOYEE(S) BUT IF YOU HAVE ANY QUERY, EACH TIME ONE HAS TO GO DIRECTLY TO THE CENTER and clarify it instead of calling the number.

When I called[protected]on Google it says that it is the CEO’s number) but it lands at the Himayat Nagar Center and the first time I called the female employee picked up my call as I had some query (as I could not get the required information from Ameerpet Center) and it is so unfortunate that from second time onwards even when I called the above number (Himayat Nagar Center), no one picked up the phone.

How come the lab gets only the amount and does not even have the courtesy to inform or pick up the phone to keep us informed if the results are ready or not. Is it that we need to go to the center and LITERALLY BEG FOR THE REPORT AND KEEP QUITE EVEN PAYING THE AMOUNT?

In case I tell the person at the counter before going for a test that I CANNOT PAY THE AMOUNT AS I HAVE RUN OUT OF MONEY OR WILL PAY LATER WILL THEY ALLOW FOR THE TEST TO BE CONDUCTED? I DON’T THINK SO.

As per the RTI act I am supposed to be provided proper information and also, proper service for the amount that I have paid and THIS LAB DOES NOT ADHERE TO EITHER OF THEM PROPERLY BUT ONLY CHASES MONEY ALL THE TIME.

I feel that THE MD/ CEO IS RESPONSIBLE FOR ALL THESE NEGATIVE ATTITUDE THE EMPLOYEE HAVE. I think that the CEO is under the impression that he can harass the customers in his own way by only getting the money and dictate terms and conditions as if we work under him. May be he feels HAPPY BY HARASSING THE CUSTOMERS AND ENCOURAGES THE EMPLOYEES TO MEET THE TARGET OF HARASSING THE CUSTOMERS AS WELL EACH DAY BY SETTING THE TARGET.

He is NOT GOD AND IF HE FEELS THAT HE CAN HARASS CUSTOMERS IN THIS MANNER, I WILL PRAY TO GOD THAT HE IS PUNSHINED AND REALIZES ONE DAY AS TO HOW HE AND HIS EMPLOYEES HAVE BEEN HARASSING THE CUSTOMERS AND THAT HE IS NOT GOD.

It is so sad that these kinds of CEO/ people chase money only and feel so happy by harassing the customers even not knowing that the customers are also HUMANS like them.