Vijaya Diagnostic Centre Complaints & Reviews

Hi,
This is in regards to your diagnostic centre at Vijay Nagar colony Hyderabad.
The person at reception was not at all responsible and serious about his job.
Moreover he is playing with the life of patients.
Also by his behaviour he doesn't regret at all.
Is there anyone who can take note of his act.

I hope anyone take note of this and hoping that I will get at least some satisfactory response to my complaints.

Thanks

I, Madhu Vanam resident of Deverakonda (Nalgonda dist) currently in USA, with all due respect to the Consumer Complaints Forum would like to raise a complaint on Vijaya Diagnostics Center (Tolichowki branch) for the psychological trauma they’ve caused with their sheer negligence and distrust to its customers.

I made a trip to India on personal work was supposed to leave on 13th Jan at 2:45 am.
I took a Covid test (RT-PCR) on 11th Jan, went with their name and fame here in the city claiming their services are available 24*7.
They provided URL for the test Result. I went ahead with it and here starts the unusual turn.
When I was at the Qatar airways check-in counter, the URL stopped working and I was left stunned for the whole time as flight agent didn’t let me check-in/board the flight without the Covid result. I made numerous calls to the Vijaya Diagnostic Center and even made my cousin visit the center late at night but with no luck.
I was shown exit gate, missed the flight, charged with no-show fee, had to re-book another flight with double the charges, and extend my leaves further losing on my Pay and trust my manager/organisation had on me.

When I approached Vijaya Diagnostic Center, they were reckless enough to rub this on me saying all the servers were up and running and it was my mistake.
Attaching the screenshots that I have from different mode (phone, laptop, cellular data, WiFi), different times (1:22 AM, 1:37 AM, 1:44 AM, 2:32AM), Vijaya diagnostic WhatsApp chat.

Requesting the forum help me process my complaint against Vijaya Diagnostic center as this was not expected of their services and wouldn’t want someone else face the same issue.
I further confirm that above stated facts are true and providing all the required information to suffice.

Thank you,
Madhu

5 members Blood sample taken and only 4 members report given, Everyday I make a call to customer care but they did not respond properly, I didn't see one of the worst diagnostic center in recent days. No responsible person in that centers. worst fellows.

I went to your branch at Attapur for cervical spine lath test the receptionist told that it is not possible today at 2 pm 24/11/2020 you can come tomorrow morning and the charges will be 1500/- then I went to your branch at Santosh Nagar they agreed for the test and told that the charges will be 350/- i underwent the test my question is why so much difference between the two branches for amount

I havedone ct scan costing [protected]@ asrao nagar on 7/11 & requested to send the reports to alwal branch.i reminded on 9/11in morning & was assured that reports can be collected @8 pm .I got doctors appointment on 10/11 morning.i called alwal & they have not received the reports & again I called asrao nagar & they told reports are sent to alwal via himayatnagar . Himayatnagar staff are telling they haven't received any reports meant for alwal.My regn no[protected]_ Ashok Kumar hegde.please take n/ a

I have done my recently for serum ferritin at Vijaya Ameerpet. The lab report came with result

11 year old child home collection was done on 27 Oct for covid test as she had fever. Result had to be told by next day 7 AM. They did not tell till 29 Oct night. This is one hour test as I myself got it tested at Govt centre. The result was told after contacting and following up the centre continuously for two days. It is great pain for a parent to quarantine child. They charged Rs.3100 for test.

I visited this morning along with my father for some tests. he is 83 years. he is a regular customer and i expect, your system should have his details in the system. when asked for the discount to our surprise we were asked to produce the AADHAR card. we did sub, itted earlier and i expect you should already have the details. the discount amount is held now. Not a good system.
We paid for the urine test too and later my father decided not to go for the test, when asked for teh refund, we were given a form to be filled which requires Bank account number, IFSC code and many more. Do you think one will remember all these datails. why should one provide the bank details, when the bill was paid through credit card. it should be directly debited to the card. Seems like your staff dont know the system or this is a way to Frustrte a customer.
Please train your staff to be more cooperative

REG No :[protected]
DR.B.V.RAMANAIAH

I booked a home collection for me before 4 days and added my wife's name also a day earlier. They confirmed the samples will be collected on 4th Sep, 2020 between 9am to 6pm. I waited till 3pm and called up call centre, they confirmed technician will reach before 6pm. Called again at around 5pm. The person told he has spoken to the manager and the technician and instructed him to visit my place first thing in the area. No one called till 6pm. I called again at 6:15pm, this time call got transferred to another person and he tells technician has not been assigned since I called only on 4th morning. I told him he was wrong and updated my whole conversation. He kept on saying no the system shows like this. I realized these guys messed it up. I called up again and this time a female Bhargavi picked up and she turned the story completely in a different direction saying 4th Sep date is to call up the patient and give a slot for testing. I asked if that was the case why someone confirmed multiple times that technician is coming. She says its due to overload and someone will call me to fix up timing. Day passed and nothing. Isn't it their responsibility to inform patients that they messed it up and no one is coming? In Covid situation every hour matters and these guys are cheating people in need.
Another one, while the govt is promoting contactless payments especially during covid, these guys are collecting only cash and everyone knows what is the reason.
Pl correct them so that more people don't get cheated by them. Absolutely irresponsible people.

Recently i've visited vijaya diagnostic branch vanasthalaipuram and had master health check up for my mother. I took the reports to the doctor and he said it's totally wrong. The glucose level after post lunch was less than the fasting. I would like to go for consumer court on this matter.

My sample collected yesterday from home by one mr. Raju instead of lft they have sent report of electrolytes despite my several recmibders and complaints to 21000000 since yesterday no action has been taken one executive ishwarya told me that she has looked into the matter and resolve it but she has to get approval from supervisor who is irresponsible not available at any time i am trying to call him need to resolve without further delay other i will be forced to report to icmr/ nabl

Yesterday we had called to ask the preparatory procedure for ultrasound, to be done today. Had explained him clearly that the patient is diabetic and also on insulin. When trying to know he was so irresponsible and impatient to answer, and told us that the patient need to come empty stomach, without eating or drinking any thing though diabetic, and can come only at 9 am on fasting. To our surprise today at bill desk gentle man says u should have eaten idli, biscuits and should have take water as well. The patient is 66 years old, and. Me. Her husband 69 years and on crutches. We expect the people at bill desk to be of help to senior citizens and that too on crutches.
Also the number of habsiguda is not reachable until we repeatedly try for about half hour, and above all this sort of response.

Today when i visited to the vijaya diagnostic centre at himayatnagar, hyderabad. To get tested for ultrasound pelvis test to my wife
Staffs and manager a lady and mr manohar... All said about n95 mask is mandatory... When i object the lady manager who was putting on a normal 10 rs mask (Green)... She was speechless...
My complaint is.. Why such mandatory rule for n 95 mask... There is no government order even
They're were also charging rs 300 /-for the mask
The concerned one can look into the matter as soon as it possible
Moreover there suggest ed to go any where to get tested
Test charge has also increased than before corona time

We went to vijaya diagnostics on 8th june morning 9 am. Center for protien electrophoresis - serum test where we have been charged 4500 inr.
After confirming the test price from my hospital asian institute of gasentrologist and varoius other test centers like lucid, med diagnostics and more we came to know that its actual price is between 1000 to 1500.

This is a loot and i request vijaya diagnostics to reimburse my money.

The staff in vijaya diagnostic center in alwal today started giving safety kits to people. They charged n95 mask at the price of rs300, when it actually not priced more than rs 50. They are not asking people before but just forcing people to purchase it.

I have done the ultrasound in vijya diagnostics at uppal branch, as per them everything is normal and no issue however same ultrasound when i have done through another diagnostic centre they said impression of subchorionic hemorrhage.. Finally doctor will go with another diagnostic report for starting the treatment again... The report provided by vijaya give a false picture.

I just need my refund or i will opt for complaints in consumer forum

At moulali branch of vijaya diagnostics, patient name r. R. Padmavathi given blood test for complete blood picture and microalbumin urine tests on 26.01.2020 at 10.40am..

The test report received through mail for complete blood picture on 26.01.2020 at 16.31pm. But so far, the test report of microalbumin urine test is not received.

I have given complaint to concerned person of viaya diagonostic on 27.01.2020 at 08.40pm. They told me that, report will receive by today 10am. But so far, i. E. 11.00am on 28.01.2020, the same is not received.
I request once again to submit the same immediately.

Hi team,

In vijaya diagnosis follicular scan can visit any branch from second scan onwards, my scan date should be on 13-jan-2020, on 13th jan we went to boduppal vijaya diagnosis there was no doctors (Waited around one and half hour), on 14th we visited (On high priority) himayath nagar branch for first visit, there told you can visit any branch which is near by you from second scan onwords
Second scan: on 18t-jan-2020 we went to boduppal branch for second visit they asked first visit or second visit, i said second visit they told today doctor is not available (Doctors is scaning people may pregnant bladies are there), then we went to habsiguda branch they told first visit should be done here only, doctor will not see second visits

Dear sir, my wife is 26 weeks pregnant and we had undergone several test out of it hepatitis b shown as positive and blood sample was given at vijaya diagnostic vanasthalipuram. My wife and my self were in so much depression and doctor advised for other related test to hepatitis and it costed more than 25000 rs for all tests and different doctors opinion. Next sample we have given at vijaya diagnostic tolichowki and apollo jubilee hills both says its negative. I want you to take strict action on vijaya diagnostic for irresponsible act.

My father has attended for an x ray rgu scanning on 30th of december. I have carried x ray along with me and told report can be collected on 31st. When i have gone to hospital on 1st of jan i was asked to wait for 1 more day saying that reports cannot be given without the x ray scan which is with me but the same was not told to me when i am carrying the report on 30th. How was i told reports cannot be collected on 31st without x ray scan and why i am being again told that report cannot be generated without x ray scan? This caused delay of 1 day for us to submit the reports for ehs and get it approved. We have to unnecessarily wait for 1 more day bearing the room cost, food and moreover bearing the pain of my father to 1 more day. Who's responsible for missing the basic communication which costed us a day?