Vijaya Diagnostic Centre — Irresponsible work service

This is Prasad Raju raising a complaint on Vijaya Diagnosis Centre. I have booked a slot for having tests for my 85 years old mother. Half of the test have been done and the other half is not completed till date. The person who had come home to collect the samples had forgot to bring a bottle to take a sample o[censored]rine. He said he will be back in 2 days. I have waited for 20 long days and no response from them. Each time i contacted the CUSTOMER care they where like i will get a call from them within 24 hours. I called them thrice and haven't received any call. This is total ###. This kind of worst service is not expected for a CUSTOMER. This is the worst thing that has happened in this whole time.
I want to escalate a complaint on this regard in am ready to file a case against them, no matter how long. I even have one of the call recording with the CUSTOMER service.