Vijaya Diagnostic Centre — misbehaviour with senior citizen and refused services


To whomsoever it concerns,

I am a senior citizen and my name is ashok kr. Acharya. My complaint is regarding "vijaya diagnostic center" at a. S. Rao nagar, secunderabad, telengana. I was refused discount on thyroid test today at a. S. Rao nagar branch and the people at the center misbehaved too. I was refused discount for some rule (Otp to registered number) for which no prior intimation was given out to me or my family through any means. I went with the senior citizen discount card (Which is in my name and also has my picture on it) and the person at the billing/reception rudely declined me due discount stating that if i don't get the registered phone then i won't be given discount. I was never asked this before as always i carry the card and the people at the center never asked for any specific phone number. They told that it is a new rule but no prior intimation was given. On top of it, they did not offer any assistance like calling up the registered number and arranging the otp. I am not a tech savvy person and finds it hard to understand otps and things like that. I equally fail to understand why a senior citizen is asked to follow a rule which was not intimated prior, and when i went in person with a card issued in my name, why was i refused and they misbehaved with me? When a prior intimation regarding any new rule introduced is not given by the center, is not the center's responsibility to help out the person who went there totally unaware?? How do you ask an old man to go all the way back home just because of a lapse on company's part? Why did the center not called the registered number and asked for the otp, and showed some respect towards that senior citizen?

I expect an earliest and proper resolution to this issue as it is a matter of respect and honor towards the senior citizen. I can be reached at ashok. [protected]
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    Vijaya Diagnostic Centre Phone
    +91 40 2342 0423
    +91 40 2342 0425
    +91 40 2342 0424
    Vijaya Diagnostic Centre Address
    3-6-16 & 17, Street No. 19, Himayatnagar, 29, Hyderabad, Andhra Pradesh, India
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