Vijaya Diagnostic Centre — Poor service and lack of planning

Address:

HIG 69, PHase III, KPHB Colony, HYDERABAD

I have booked an appointment this morning for a blood test with a slot between 8am-9am. At 8;25am, i get a call from your representative that the person who was supposed to collect the samples has gone on emergency leave. I requested the caller to arrange another person and told him that I can wait, but the only answer they gave me was "SORRY". My mother is 77 years old and it was emergency to get the samples tested.

It is so pathetic that being such a reputed organization, you do not have plan B to serve the customers. Your mottos should not be only earning Money but also should have some social responsibility and maintain some ethics.

I then got in touch with Dr C and his representative was there with in 30mins time and thank GOD, it did work out much cheaper that you.

I request you to be more pro active and prove service in a better way and not just saying "SORRY"

Thanks
Surya Prakasam
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