| Address: | 5th Floor, DGP House, 88-C, Old Prabhadevi Road, Mumbai – 400025 | | Website: | www.vipbags.com |
I am writing to file a formal complaint against VIP bags regarding the damage of my Carlton suitcase and the warranty coverage provided. I am Sonya Lizbeth, and I recently used my Carlton suitcase to travel from India to the UK. When I received the suitcase back, it had a huge crack, rendering it unusable. The suitcase is still under warranty, and I have attempted to make a claim for airport damage. However, I was informed that airport damage is not covered under the warranty, which contradicts what is advertised.
I am disappointed with VIP’s lack of accountability and transparency regarding their warranty policy. After researching my rights as a consumer, I have found that I am entitled to certain protections under the law, which I believe VIP has not met.
I have attempted to resolve this issue with VIP’s customer service, but my efforts have been met with unsatisfactory responses. Furthermore, after reading through VIP’s social media channels, I have found that many other customers have also shared their negative experiences with VIP’s products and customer service.
As this issue involves a significant amount of money and as I am a student I am seeking compensation for the cost of repairs or replacement of my damaged suitcase, as well as any additional damages incurred due to the inconvenience caused by this issue. I also demand that VIP review and revise their warranty policy to accurately reflect what is advertised and provide clear and concise information to their customers.
Thank you for your attention to this matter.
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