VIP Complaints & Reviews

We have purchased the sky bag from 3777-Defence Lab ., Ratanda Palace, Jodhpur . Date- 4/7/2014 . Bill NO.- 004928. After 15 day of purchase the bag started cuting from cloth and getting shrink.We talked at the cateen for replacement but there was no reply till 1 month and we also went to vip stores also. So please see to the problem and solve as soon as possible. plz reply on :- Tansukh lal chouhan Mobile no. :- [protected] email id :- [protected]@gmail.com

I have purchased a Skybags trolley bag from Bigbazar, Hyderabad on August, 2012. It has a 3 years international warranty. I called the German customer service number ([protected]) provided in the warranty card and they told me to contact VIP customer service via email ([protected]@vipbags.com; [protected]@vipbags.com) to have further details on the warranty service in Germany. I have problem with this trolley bag. I hardly used it since I purchased,...

I had purchased a STAPLE DG LAPTOP SATCHEL (Serial No: PE-CI11110003, Color: Black) from IBRAHIM & BROS. Exclusive VIP showroom, Abid Road, Hyderabad, in November 2012 for a price of Rs.3150/- (Bill no 970). But within 6 months, the inner linings started tearing off and Zippers were not working properly. Shocked at the poor quality, I contacted the VIP lounge at Park Lane, Secunderabad, they send it for servicing. Instead of replacing the inner lining they have the re stitched torn lining, but after 3 months it again started tearing off and zippers were not working properly and this has repeated thrice. So kindly check in to this matter.

Sir,
DEAR SIR,

i HAVE PURCHASED ONE UNIC AND INDIA'S WEL POPULAR LARGEST SELLING PRODUCT OF VIP SKY LITE STROLLY 63 from M/S Arora & Sons ALLAHABAD on Dated 09.08.2010.BUT I AM VERY SURPRISE THAT THE SKYLITE TROLY HAS BEEN CRACKED.I ATTACHING THE ALL DESIRED DOCUMENT.FOR YOUR NECCESSARY ACTION AND REPLACE URGENNTLY.

THANKING YOU,

M.S.CHAUHAN
MOB. NO.[protected]
Q.N.B-363 NH-2 NTPC/VSTPP
VINDHYANAGAR
DIST.SINGRAULI-486885
M.P

I bought a VIP suitcase for Rs.7200 5 months back. When I was buying the suitcase, the shopkeeper emphasised that the suitcase was most suitable for air travel, was unbreakable and scratch proof. He insisted that I bought that suitcase as it would be most suitable for me. However, the suitcase has broken after just 1 air travel. I have a 5 year warranty for the suitcase. However, the shopkeeper refuses to own any responsibility for the damage and virtually told me to throw away the suitcase. Its outrageous that I have to throw away a suitcase bought for Rs.7200 after using it only once. I appeal to the consumer forum to please do something about this.

We bought VIP Glider strolly 70 from one of your prestige's showroom
"INC 69, 69-A, Sarojani nagar market, New Delhi. Phone:[protected]".
Date of purchase is 09th of October, 2008. And my luggage serial
number is A/8 – 008035. It was inspected by Mr. P. PATIL.
I have small questioned that while delivering any goods are you doing
proper inspection. If yes, then I have serious suggestion please take
the action among the people who do this cause from the very next 2nd
my side lock stop working. We bought this luggage for our marriage
purpose but sorry to say we have taken the worst decision to choose
VIP.

With in 10 days the front lock and side lock stopped working and the
worst ever worst thing is that we have taken this damage luggage to
the VIP dealer in Meerut(U.P.) on 18th Oct, 08 and also the dealer in
Borivali(west) in Mumbai in the month of November both dealer said
that we are not going to deal in this case, as this product is
defective and out of stock.

But while buying this luggage the shop owner of INC-69, Delhi told us
that for any problem regarding this luggage you have to keep your
warranty card and you can get free warranty on all the things which
are going to be happening in the luggage free of cost for 3 years any
dealer in anywhere in India.

If VIP can’t provide a proper service than what is the use of
3 years International guarantee card. I'm fed up from this and
would like to request you to take proper action against this and
replace my luggage ASAP

I REQUEST YOU ALL PLEASE THINK ONCE BEFORE BYING VIP LUGGAGE CAUSE AFTER SALE NO ONE WILL LISTEN TO YOU