VIP — We buy the vip bags from their store in elante and they provide the offer for vacations on which the company side is not responsiv

We have bought the vip bags as on 21.11.2021 for rs 6311.18 from their store in elante and they gave us the offer that on purchase of rs. 6000 or above one night stay in five star hotel is allowed. but the company is not responsive in not their offer as when i have fill out the details the company site is not responsive. i have made many mails and phone calls and they said that it cannot be done from company end . and also it gets not done from our side. then how it is possible to claim the offer. It leads to unnecessary wastage of time in filling again and again the details and calling their staff members for guiding. but in reality in think that the offer only is to fool the customers and increase their sales. customer in need of bags will buy the bag . Why the comapny is making the wrong offer and made him mentally disturbed by wasting the time for filling form online