Vipul Motors — Damage of car seats during servicing and entry of a rat in the vehicle

On 1st December 22 my baleno car no. HR 98A 0270 was handed over to the Servicing Centre Sector 18, Udyog Vihar, Gurgaon. It was delivered back at my residence after servicing on the sane day in the evening. The very next day when I entered inside my car, I found damage of back seats and noticed that a rat is there in the car. I immediately contacted the Supervisor and Customer care over phone and whatsapped the facts with a request to get the needful done. I was assured a homevisit by some techinician. Since it was unsafe to drive it, I requesred to get the needful done on priority. Despite assurance no action has so far been taken and thats why the car is lying unused in the parking. This is a case of grave injustice.
Kindly get the needful done on an urgent basis.