Vipul Motors Complaints & Reviews

I booked FRONX DELTA PLUS with Rs 10000 from showroom vipul motors on 12th may, the sales person was mr anukul. Due to bad telephonic conversation and misbehavior of Mr Anukul on 15th May I had decided to cancel my booking and informed to Mr Anukul as well.They deducted 500 from advance Booking amount and remaining refunded.Thats not fair. I want my full payment. Please do needful .
Thanks
Harshay Yadav

On 1st December 22 my baleno car no. HR 98A 0270 was handed over to the Servicing Centre Sector 18, Udyog Vihar, Gurgaon. It was delivered back at my residence after servicing on the sane day in the evening. The very next day when I entered inside my car, I found damage of back seats and noticed that a rat is there in the car. I immediately contacted the Supervisor and Customer care over phone and whatsapped the facts with a request to get the needful done. I was assured a homevisit by some techinician. Since it was unsafe to drive it, I requesred to get the needful done on priority. Despite assurance no action has so far been taken and thats why the car is lying unused in the parking. This is a case of grave injustice.
Kindly get the needful done on an urgent basis.

On 1st Dec 2022 Baleno Car HR 98A 0270 was handed over for 4th paid servicing to Sector 18, Udyog Vihar, Gurgaon Servicing Centre. The car was delivered at my residence on the same day and payment to the tune of 7500 was made by me. The very next day when I entered inside my car, I found damage in the car seats. I also noticed a rat inside the vehicle. Since it was unsafe to use the car I immediately contacted the Supervisor Mr Deepanshu and customer care Executive over phone and whatsapoed the facts. I was assured that a technician will be deputed but till now none has contacted. The car is lying in my parking and I am unable to drive it in such risky situation. I reiterated my request even today but there was no respinse.
Kundly get the needful done on priority.

सर आपकी कंपनी विपुल मोटर्स के इंश्योरेंस मैनेजर हेमंत सरदाना जी या उनके किसी executive के द्वारा 30 मार्च को रश्मि कटारिया की वैगनआर गाड़ी की एक इंश्योरेंस पॉलिसी को रिनुअल किया गया, जिसमें कि मेरी गाड़ी का नंबर RJ 29CA9983 डाल दिया गया, उसके कारण अभी मैं अपनी गाड़ी का इंश्योरेंस नहीं कर पा रहा हूं जोकि[protected] को एक्सपायर होने वाला है और RJ 29CA 9983 गरिमा उपाध्याय
Policy No.:[protected]
Vehicle Registration No.: RJ29CA9983
Engine No.: 1025119
Chassis No.: 390692
के नाम पर है जो कि मेरी गाड़ी का नंबर है, जो कि आपके इंश्योरेंस मैनेजर श्री हेमंत सरदाना के द्वारा किसी और की पॉलिसी में डाल दिया गया है
अतः श्रीमान जी मेरा आपसे हाथ जोड़कर निवेदन है ऐसे गैर जिम्मेदार कर्मचारियों को अपनी कंपनी में ना रखें और मैं अपनी गाड़ी का इंश्योरेंस समय से पहले करवाना चाहता हूं लेकिन आप के कर्मचारियों की गलती के कारण मुझे आज अपना इंश्योरेंस एक्सपायर करवाना पड़ा है

my first car service the service center people misplaced my 3d foot mats and after words when I ask them that were are my mats then they started giving me lame excuse and then afterwards they said that they have put my mats in other car . And now after 2 days there is no response from there side nd I have all the proof that the mats were there in my car before I have given them for service

To Vipul Motors and Maruti Udyog

We r vendors of VIPUL MOTORS for the Renovation/Interior works at sector-5, Noida True value showroom & Workshop.We have done around 1.75 Cr of work at these two buildings & Vipul Motors is successfully running there business car/sale purchase and workshop business since three months but around 58 lacs of our payment is pending unpaid.All the management is not at all responding on this issue.We got this work through Registered Architect of Maruti Udyog but it seems that they do not have any concerned.
How can a Dealer of such a repute can hold this much payment for such a long time and we r not even sure they will pay or not.
All the Renovation/Interior vendors should beware before doing there work.


Write to me at [protected]@gmail.com
Contact no-[protected]

I had deposited my Maruti Wagon R Vxi, Registration no. HR 51 R 9755 for the purpose of repair, after an accident on 5th Feb’09. I was given an assurance of delivery of my Wagon R on 13th -14th of February also that I will receive a replacement vehicle in the due time. You would be disheartened to know the following :

 Till date my car has not been repaired and is being illegally conferred with Vipul Motors
 Standard of repair done till now is incomplete, of poor quality and unsatisfactory
 I have been asked to daily visit the service station, and been falsely promised each time for a new date.
 IN SHORT MARUTI SUZUKI THROUGH VIPUL MOTORS is HARASSING ME.
 Have lodged a formal complaint to the Customer Care Division of Maruti – NO RESPONSE. Complaint Number - [protected].

Please do the needful at the earliest. Details of the entire event enclosed below:

[protected][protected][protected][protected][protected]--------

This is to inform you that I own a maruti Wagon R Vxi, Registration no. HR 51 R 9755 purchased on April 2005.
Unfortunately, I met with an accident on Feb 5, 2009, which resulted in damage (Dent and Paint job) to the right side of my vehicle, including Fender, Front and Rear Door and Rear back. The vehicle had been deposited to VIPUL Motors Pvt. Ltd., 112 Udyog Vihar Phase I, Dundahera, Gurgaon and the Insurance estimation was done within 2 hours of the accident. After completing all the formalities I was informed by Mr Amit (Case Incharge) that the repairment will take atleast 7-8 days.

On Monday, Feb 9 - I revisited the workshop to get a status update on my vehicle and get a Replacement Vehicle (RV) as commuting became a major problem. I was assured to get a Replacement Vehicle (RV) by Feb 10.

On Tuesday, Feb 10 - I again visited the workshop and was given another date for Feb 11. Not receiving any communication from Amit, I went to the workshop on Wednesday, Feb 11 and was told by Amit to raise the same concern to Mr. Brajesh (Works Manager). After discussing the issues with Brajesh, he confirmed with Amit on the timeframe required to get the job done on my vehicle and came up with a date of Feb 15 (Sunday), hearing which I mentioned that I would still need a RV. Brajesh then gave me a date of Feb 12, Thursday to get a RV.

On Thursday, Feb 12 - After waiting till evening I called Amit and asked for a RV for which he disconnected the call and then called me back some time later saying that my own vehicle will be ready by Feb 13. However, when I asked him for the RV, I was told that it could not be arranged & on further escalation they forcefully gave me a Maruti 800 in extremely poor condition with no seat belts & seat covers with prior T&C to return back the next day morning.

On Friday, Feb 13 - I received a call from Amit at 11:30 am asking me to return the RV. This was the first time in 8 days when I receive a call from VIPUL Motors.
Friday evening (Feb 13) I reached to collect my car and was shocked and heart broken to see the condition of my car. The entire car’s paint was ruined. Someone had rubbed the entire paint without wiping the dust which resulted into numerous scratches and marks and completely ruined the shine of the paint.
When I enquired further both Brajesh and Amit accepted their mistake saying that as they did not have a RV they tried to get the job done in hurry resulting in this blunder.
They assured me that they will redo the entire job and will take another 3-4 days.
They also mentioned that they will arrange for a RV and send me on Saturday, Feb 14 as they did not have the same at that time. The next day morning I kept on waiting for the RV and finally received the same at 5:00pm in evening.

On Monday, Feb 16 - I visited the workshop to check the status and found my vehicle covered in dust as no one had touched it in last 4 days. On further enquiring, Amit told me that he will again check with the painter and will let me know as to when I can receive my vehicle.

On Tuesday, Feb 17 - I again kept waiting for the call and then called Amit to check the status. I was told that work is done and I should visit the workshop. When I reached there, to my surprise I saw that the bonnet was getting re painted, left fender was painted with another shade and all the parts painted were in all different shades, with an obvious color difference visible.

I had lodged a formal complaint to the Customer Care Division of Maruti. My Complaint Number is [protected]. I am still awaiting a response.

On Wednesday, Feb 18 - I visited the workshop and found that paint was rubbed again without cleaning and got fresh scratches on the vehicle body. I was told by Amit that he would get the entire vehicle painted in their paint booth with another painters and get back to me.

Today, Feb 19 (14th day) - I did not receive any call from Vipul Motors, neither Amit nor his superior Brajesh.

I am frustrated to the core and am feeling cheated on being a loyal customer of Maruti.
There is no sense of responsibility in the people handling this issue. It seems as if, these people have not been given proper training on the job they are doing.

 In the last 4 days the car provided as a Replacement Vehicle had a very hard steering wheel resulting in aggravation of my right hand wrist pain
 Its really hard to forget that I spent more that Rs.3000 just on normal commuting and have gone through tremendous mental taxation and physical harassment
 My work life balance have been completely disturbed as I have been taking breaks from my work and going every day from the past 7 days to visit the workshop for the various wrong commitments done to me
 The initial abrupt rubbing which resulted into ruining the shine of the original paint and the uneven repaint job has resulted in deterioration of the Net Resale Value of my vehicle.

Considering the above, I hereby demand for a prompt revert and would like my vehicle to be repaired completely with a sense of responsibility.
As in state of non revert would take this issue further with the Consumer Court and will take necessary legal action.

An early response would be appreciated.
Regards,
Samir Singh
[protected]

Dear Sir,

We had send our Maruti Esteem Car with Regn No - UP 16 F 0999 to Vipul Motors, Sector - 3, Noida (U.P.) on 31st August for normal service.

In the evening, when we went to collect our vehicle, we found that the same could not be started. On checking, it was found that the Self of the car was completely burnt.

We brought it to the notice of the service centre, who said that the problem could not be cured as the service centre was getting closed for the day. We were then asked to come again the next day.

Today morning, when we went there, the General Manager of the centre, Col Jagmohan, started giving stories that the problem might have been old and subsisting and that they cannot be held responsible for the same. We tried to explain to them that the vehicle was sent in an absolutely fine running condition and if there had been any self problem, it would have definately come to the notice of the people doing the service. It seems that all our requests are falling on deaf ears as now they are saying that we will have to pay 50% for the new Self and they will bear the rest 50%

Now, we are being subjected to such harassment at their service station since morning that cannot be put down in words. We have tried talking to the highest level person of the centre but they are not ready to accept that the mistake is at their end.

Kindly take strict action against the service centre to restrict them from taking advantage of their customers in such unruly manner.

Thanks
Nidhi Singh

H-6, Alpha - II,
Greater Noida - 201308
+91-[protected]
+91-[protected]