[Resolved]  Virtusa — no cashback received

Address:

Chennai, Chennai, Tamil Nadu, 600015

I have purchased a iphone xr on 14th of april 2019 with 5% poorvika cashback (Rs.2000) and 10% hdfc cash back in iyypanthangal showroom.
I was told by poorvika sales person that i will receive poorvika cashback in one month and hdfc cashback in 6 months.
I got poorvika cashback in one month but my hdfc cashback is not credited till date.
Later i approached hdfc bank customer care about my cashback and got the reply through email saying that cashback details will be mentioned in charge slip (From pos machine), but it was not mentioned in that slip.

So i went to iyyapanthangal showroom after 7 months of mobile purchase and told them about this issue. They confirmed that offer was there at the time of purchase and may be some technical issue.
They requested all my statement, purchase bill and charge slip.
I submitted everything and waited for one month.
No response from poorvika team. Later i went to iyyapathangal showroom and to check the status.
They said they are still checking that issue. So i started following up with them every week by visiting iyyapanthangal showroom.
Everytime when i go there they said some fake reasons and there was no improvement.
After a month of daily followup they agreed that it was their mistake they need to talk to your poorvika asm to resolve this issue.
So i waited for another one week and went there, shockingly all showroom staffs were changed from there including the manager.
So i contacted the new staffs there and new manager sathish said he is not aware of that issue and he asked me to provide all the proof which is starting all from scratch.
I followed up with him for more than 2 months and again there is no improvement.
I am really frustrated by his behavior and response for this issue and he is telling me every time that he is no way related to this issue.

I even contacted the poorvika customer care through support desk

Roshini 15:48
I can help you to choose the right gadget. Say hi to initiate chat
Visitor 15:49
Hi
Roshini 15:49
Hi
Good afternoon
How may i help you?
Visitor 15:50
I brought an iphone on 14th april 2019 and i have not got my cashback yet
Roshini 15:51
May i know your location?
Visitor 15:51
Iyyapanthangal
Roshini 15:52
Kindly share your contact no. I shall ask my higher official manager to help you on this.
Visitor 15:53
[protected] i am following up with iyyapanthangal showroom staffs for past 4-5 months. There is no proper response and they are not cared about this issue since there was different team and manager at the time of my purchase and total staffs have been changed here.
Roshini 15:54
May i know your name?
Visitor 15:54
They previously agreed that they have chosen the wrong option while swiping my card and thats why i haven't got any cashback. I confirmed with hdfc also, it was a mistake from poorvika side.

My name is rajesh k
Roshini 15:55
Which model do you buy in apple brand?
Visitor 15:55
Iphone xr
Roshini 15:55
Which language do you prefer?
A. Tamil b. English c. Kannada d. Hindi. E. Malayalam. F. Telugu
Visitor 15:55
On 14th of april 2019
A or b anything is fine
Roshini 15:56
You will receive a call shortly.
Visitor 15:56
Ok
Roshini 15:56
Thank you
Visitor 15:56
Thanks
Read
Roshini 15:56
Welcome
Thank you for contacting poorvika online support. Have a great!

Why poorvika staffs are so irresponsible and are they not concerned about customers problems?