Vishal Mega Mart — Bill No:[protected] Jalandhar 3, No.38-Bhagwandass Pura, Near Joshi Hospital, Jalandhar, Punjab

Address:

Jalandhar

Refer above mentioned bill number dated 17/01/2021, wish to inform that i purchased Prestige Pressure Cooker 3L Red vide Article Code - [protected] from the above referred store of yours. The very next day when we opened the box of it and used it for the first time, the lid of the pressure cooker started leaking and immediately we cleaned it and didn't use it any further and repacked it for the same to be returned/exchanged.
But to my shock, when i approached the store for the same today morning; i was neither entertained properly nor got any replacement or exchange of the same. When i approached the executive placed at the POS and requested herthat i need to meet the store manager, i was replied very rudely by the concerned and told me that the manager was not available rather i can have a word with him on the phone, which i did.
But even the store manager was of no help and told me to approach the company to get any sort of help.
Such kind of helpless behaviour and poor customer handling is not appreciated very importantly when the brand is big as yours.
Would request you to get the issue sorted out and provide me with a replacement or else i would not be left with any option than moving to a consumer court for the kind of harrassment which is being provided to me.

WAITING FOR A PROMPT REPLY FROM YOUR END !!!

Rgds

Ravi Kant
# [protected]