Vishal Mega Mart — defective product - speakers

Address:

Vishal, Kunjpura Road, Karnal, Karnal, Haryana, 132002

Hi - we bought tandem speakers from vishal mega mart, karnal. The product turned out defective within 2 months. We filed first complaint on september 13 but till now nothing has been done to resolve our query. We have been going to the store again and again and no respite. We have spoken to the customer care representatives multiple times but everytime they say we will send an email tomorrow and tomorrow never comes. First we followed up so many times to call the technician and every time they said tomorrow he will come. Finally a guy came from philips not even tandem and declared the product to be of bad quality. Now we have called and visited the store so many times asking for refund or replacement but to no avail. This is the worst service ever considering the product is of vishal only. Every time the store says take it back and we will do something tomorrow. Well i am writing this on 29 october and still no solution. Please don't force us to take legal action or resort to social media for such an issue. Resolve it immediately!!