Vishal Mega Mart — missing bag

Address:

Shimla, Himachal Pradesh

I was buying some things from vishal mega mart. I kept my bag at the given place. When i came back after shopping my bag was not there. The officials of the mart refused to take any responsibility. They began to blame me for this incident. I'm a student and can not suffer without my bag and other important documents in it. My bag was very costly. And moreover i was disappointed due to harsh behave of the officials. Please do something. I have taken a written statement of the guard present there that he would be responsible for the loss. But i also want the officials to accept the fault and feel sorry. There were no cameras at the place meant for keeping customers luggage, and the manager said that we don't need cameras there, customers are responsible for their goods. And he also added that his father is the deputy commissioner dc of the city. I'm feeling helpless. Please give me the penalty. I can not suffer a loss of about 3500 rupees. Kindy take action. [protected] is my number.