Vishal Mega Mart — regarding denial of refund amount.

Address:

Mathura, Uttar Pradesh, 3R13190003251

Date of incident: 18.09.2018 (19:00 Hrs)
Customer Code [protected]

I visited Vishal megamart, Krishna Nagar, Mathura, U.P. for purchasing of curtains. I purchased 14 window curtains and paid using digital mode of transaction i.e. credit card.
I went back to Mart to exchange 10 curtains as these are NOT of good quality. I ask either to exchange my 10 curtains of a specific kind of good quality curtains or refund my money. They haven't stock of that good quality curtains which i want to purchase so i asked for refund. They denied as i was paid via digital mode of payment. i asked them to pay me back via digital mode i[censored] can, again denied. Basically they were unable to arrange desire item and denied for refund also.
Behavior of responsible person present there was NOT ethical. they argue like i'm granted by them. When i was discussing this issue with Area Manager than instead of listening my grievances he was talking on mobile phone. Laughing behind me. Kind of insulted atmosphere. i have recorded videos of whole incident.

i want refund of amount 1970 of those 10 rejected curtains items.

from-

Ashok Kumar
Mob [protected]