Vishal Mega Mart — staff behaviour and drawing of money by illegal means

Address:

grand plaza, Muzaffarnagar, Uttar Pradesh

Sir,
I am the regular customer of vishal mega mart. Sunday my wife along with 7 year children had gone to your store muzaffarnagar
For shopping.
Due to sunday there is rush of customers. At 5.00 pm only 2 bill counters are functioning and i was purchased many items and done billing but due to mistake some goods not billed out. And counter boy send my wife to security person and security persons behaved very roughly and threatned to call police and asked a penalty of 16000 from me and after taking 10000 penalty he released my wife. Is this a \behaviour with out looking or asking the detail of person. I am a lawyer and professional. My number is [protected] now i am thinking to go to consumer court and also give notice to the company