Vision Express — delayed delivery unprofessional service

Address:	560040
Website:	www.visionexpress.in

Hi,

I am writing to lodge a formal complaint against the uncertainty around delivery and delayed delivery of my contact lenses as a part of the order #/cin # u51900mh2007ptc175637 at the reliance vision express pvt. Ltd rpc layout, vijaynagar 2nd stage, bangalore store.

Note that i was told on the date of the order: 28-jun-17 that it would take approx. 2 weeks for the lenses to arrive and the tentative date of delivery was 20-jul-17. When i went to the store today, i was told that it would take 2 more weeks (Roughly, no guarantee again!!) for the lenses to arrive.

This is unacceptable as there seems to be no end to the wait to receive a pair of lenses from the store! While the entire bill amount is conveniently collected at the time of order, as a customer, i have to wait for over a month to receive a pack of lenses! While i have chosen spectacle frames from the store in the past, this is the first and last time i am choosing to shop for contact lenses at vision express as this has been a frustrating experience.in fact, i would recommend my friends and family to stay away from such a brand that offers little help to customers who have spectacles or contact lenses requirements.

I have checked at competitor stores and i have been assured delivery in a week for the same type of lenses. This has been an absolutely pathetic experience and i am writing this formal letter of complaint for poor service.

I am well aware that there is no point checking at the store as the store attendants have a standard reply to customer queries and are least bothered about the trials of a customer who requires contact lenses!

I am hoping that this complaint enables a faster delivery of my order. Further, i will wait and pursue other action as i have paid the full amount and have no visibility on the delivery date of my order.

Regards,
Reethi