Vision Express — spectacle color peeled off in 3 months

Address:

Reliance Vision Express Kharadi, Pune, Maharashtra, 411014

Hi

I have brought a pair of spectacles from reliance vision express kharadi pune outlet in the month of june 2019, after long efforts could able to finalise the frame which suits my face and personality,

Checked with sales if i can get color choice, where he could able find one similar frame with different color, which was was available in chennai location. I ask that can you order that frame for me, surprisingly got to know that vision express manufacture only one frame and they dont keep multiple copies of it. (As explained by sales guy).

After manager intervention, finally decided to bring chennai location frame to pune for me. (This is usual practice reliance vision express follows). Which got deliver to me 1 week later after committed date for which i have no issues as i got the frame which i liked a lot.

After 3 month in aug 2019 o[censored]ses found that color of frame got peeled off
(I had two frame so i use to use this frame alternatively) and as it was in warranty i asked for exchange for which person available in shop told me that i need to keep my original bill with them, i filled unsecured cause i had only one proof of that i have purchase this spectacles from them.

As helpless customer i had to keep that copy with them, they gave me letter which was mentioning that specs are collected by them but reliance vision express, outlet will ownership of item kept with them.

After two weeks got call from sales guy that frame is not available for exchange (Much expected answer from poor sales guy with no energy like he showed at the time of sales).
I have given him option to sent it back to manufacturing plant and get it recolor as i really like that frame and i am ok if they can repair the frame as there was only issue in color peeled off and entire frame is good. But according to sale guy, reliance vision express doesn't have this facility available, i have to select different frame from available option which i am scared of doing as i not sure if any other frame will suit to me.

Regards
Shrikant shirke