[Resolved] Vistara — No Refund after 2 years on account of flight cancellation due to COVID

[Resolved] Vistara — No Refund after 2 years on account of flight cancellation due to COVID

S subrata20 from Pune, Maharashtra Apr 14, 2022 Nov 16, 2022 This thread was updated on Nov 16, 2022

This is to intimate you that I have not yet received my refund on account of my cancelled flight due to Covid. As this is now almost 2 years, I requested Vistara Customer relations to expedite refund with two reminders for my cancelled flight on account of Covid but till date there is no response from this 'TATA' brand! Subrata Ghosh Details of cancelled flight (ticket attached): Kolkata to Delhi PNR QJGOYG Vistara UK-778 Wed 15 Apr, 2020 Passenger 1: 228-[protected] Passenger 2: 228-[protected] Total Fare ₹ 6656 +2 photos Was this information helpful? No (0) Yes (1)
May 3, 2022 Complaint marked as Resolved The nodal officer replied in the email and the amount was transferred to the travel agent who in turn credited it. Vistara customer support has been notified about the posted complaint. Apr 20, 2022 Updated by subrata20 Further on 16th April, 2022 the Nodal officer relied denying payment on the ground that the ticket was only valid for 365 days from the date of creation of the ticket resulting in expiry of PNR QJGOYG and no refund can be processed by them. They also advised to contact the travel agency for further queries. I wrote them back protesting their unilateral decision on this without any communication. In fact the way Vistara, a reputed TATA brand replied, looks like a simple pretext to avoid rightful obligation of customer payment. I urged them to make immediate payment and also to consider an additional interest payment at prevailing market rate for the delayed period. It appears that TATAs are not living up to their brand reputation while many other airlines operator in the country have made forthright payment to customer on account of sudden flight cancellation due to COVID lockdown.
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Nitin Muchhal

Nov 16, 2022

Hello,

Pls note i had booked air ticket from DLI-FRA (frankfurt) and vice versa with reference no. V6LY5Z from Vistara airline
. The total amount was INR 59, 450/- . Unfortunately return flight was cancelled by vistara. I applied for refund. I have mailed them thrice to inform about the status of refund and the amount that will be refunded back but till date I have not got any reply from them.
Also as informed 2 weeks ago, I had to pay more to buy new tickets from DLI-FRA.
PLs help me in this matter. I am now in Germany, so you can email me at : [protected]@gmail.com
Thanking you in advance!

BEST REGARDS
Nitin Muchhal

The cancellation mail of vistara is as below:[protected][protected]

[protected] Forwarded message[protected]
From: Vistara
Date: Sat, Oct 15, 2022 at 4:19 PM
Subject: Vistara Flight Notification
To:

Dear MUCHHAL NITIN MR, your booking on 25 from Delhi to Frankfurt on 30Oct with booking reference V6LY5Z has been cancelled. For further assistance please contact our Customer Service Centre on +91 [protected]. If you have read the message and do not wish to receive calls for this information then kindly click on https://www.airvistara.com/consent/[protected]