[Resolved]  Vistara — Refund amount

Jun 14, 2020

Updated by shubham singh yadav I have honor to state that I booked a ticket on first lockdown period (from 23 March to 14 April 2020) to travel on 21 April 2020. Due to extension of lock down as second lock down (from 15 April to 03 May 2020) I didn’t travelled as ban on air operation of domestic and international flights was imposed.
My booking details are appended below:-

Vistara UK-707 Airbus A320-100

PNR: TDBV2K

Chandigarh to New Delhi

Journey date : 21 April 2020

Passenger Name: Shubham Yadav

As air fare I paid Rs. 1708.00/-. I requested for the cancellation for full refund after 21 April 2020, I got only Rs. 202.00/- on 10 Jun 2020 (copy attached).



As per Ministry of civil aviation DT section circular/Office memorandum No. F.NO AV-29011/27/2020 dtd 16 Apr 2020 (copy attached) clearly stated on refund of airfare during the lock down period, suspending domestic & international operations. As per para 3 (ii) If a passenger has booked a ticket during the first lockdown period and airline received the payment for booking of air tickets during the first lockdown period for travelling during the second lockdown period for the domestic and international air travel and the passenger seeks refund on cancellation of the ticket, the airline shall refund the full amount collected without levy of cancellation charge. The refund shall be made within a period of three weeks from date of request of cancelation.