Visvesvaraya Technological University — official transcripts

Address:

Belgaum, Karnataka

To - the registrar (Evaluation), vtu

Dear sir,

I am a former be (Information science & engineering), vtu student and i am currently enrolled in university of illinois - urbana champaign (Uiuc), usa for pursuing masters degree in computer science.
On 17/08/2019, i submitted an application at the registrar's office through speed post for my official be degree transcripts to be delivered to uiuc because it is a mandatory document for permanent admission in the university. Uiuc reached out to me today that they have not received my official transcripts from vtu, so they are blocking my admission decision.

I have made sbi online payment of rs 2300. I sent following documents for this request through speed post (Tracking id - ej[protected]in):
1. Application form
2. Letter to registrar
3. Sbi payment receipt
4. Uiuc offer letter

I have sent a copy of all the above documents on vtu emails for checking status and also tried reaching out phone numbers. I have not received any response and i am not able to connect on phone. The phone operators pick up phone and say hello then hang up every time.
Request you to please look urgently in this matter and let me know the status of my request so that i can update my university and continue my higher education.

Thanks and best regards,
Dhiraj kumar tiwary