Vivanta Hotels Complaints & Reviews

My self Arman Malik I take holiday in auli I am so happy with service nice room nice place
The hotel is located in a fantastic place & the Himalayas view from the hotel is just amazing, the natural beauty around this hotel is also superb. Nature & Himalaya view are the only best things here, hotel staff are just not trained to host & greet staff, they don't smile at all, always chatting within themselves. For alomost all queries the response was that we dont know. The rooms are shabby felt like the room was never cleaned. The room service is responsive & quick but the food quality is strictly okish given the high price tag attached for every item. Overall the location is one of the best & the stay is strictly okish.

Really thank you so much Vivanta vacation club team and veer Bajwa Sir

My self Arman Malik I take holiday in auli I am so happy with service nice room nice place The hotel is located in a fantastic place & the Himalayas view from the hotel is just amazing, the natural beauty around this hotel is also superb. Nature & Himalaya view are the only best things here, hotel staff are just not trained to host & greet staff, they don't smile at all, always chatting within themselves. For alomost all queries the response was that we dont know. The rooms are shabby felt like the room was never cleaned. The room service is responsive & quick but the food quality is strictly okish given the high price tag attached for every item. Overall the location is one of the best & the stay is strictly okish.
Really thank you so much Vivanta vacation club team and veer Bajwa Sir

Vivanta Vacation Club
Apr 02 2022
We have purchased their membership in Mahabaleshwar. The salesman Osma & Vijay panwar promised many things which now we are realising are all false.

We are trying on their number and customer care for booking but not getting any response we also have emailed them 25 emails but no proper response for couple of months now.
They said they have tie up with MMT we tried with them also and they said no. The salesman Osma and Vijay promised that they will help us with things but now not picking the calls and no response on what's up also.
Please help us to get our money back we paid 70 thousand

Fraud promise they never give to client if client not ask anything wrong

Really happy with the services provided by the hotel and Vivanta vacation club Would specially like to mention Mr.Pratyush for his warm welcome given to us. We were too touched about how he made us use the lift and he climbed the stairs, to maintain social distancing and then escorted us to our room.
Really happy to know about the safety measures taken by the hotel and fascinated to know about stories associated with the hotel, he told us about.
However, the breakfast waiting is too much and the choices are less. anyways
Would surely be back for such a beautiful experience
Service5.0 Location5.0 Rooms5.0
I had a nice photo, it would be an advantage for me to see more customers and the photo was a beautiful gift from the Taj Mahal, I said

I really want to say thank you so much Veerdeep and all Vivanta vacation club team to make my holiday unbelievable fantastic

Really happy with the services provided by the hotel and Vivanta vacation club Would specially like to mention Mr.Pratyush for his warm welcome given to us. We were too touched about how he made us use the lift and he climbed the stairs, to maintain social distancing and then escorted us to our room.
Really happy to know about the safety measures taken by the hotel and fascinated to know about stories associated with the hotel, he told us about.
However, the breakfast waiting is too much and the choices are less. anyways
Would surely be back for such a beautiful experience
Service5.0 Location5.0 Rooms5.0
I had a nice photo, it would be an advantage for me to see more customers and the photo was a beautiful gift from the Taj Mahal, I said

I really want to say thank you so much Veerdeep and all Vivanta vacation club team to make my holiday unbelievable fantastic

Hello sir and ma’am this review for Vivanta vacation club a right commitments I am Mohit Agrawal I take holiday in Shimla that the property name is The Oberoi Cecil, Shimla Oberoi Cecil is an amazing hotel to stay with your family . The staff is so courteous that you feel important each time to cross lobby. They have excellent pool and kids room because of which my daughter had a great time . They offer everything you need to make your stay memorable and mesmerising. The RM personally takes care of each guest.
And that RM Provide by Veerdeep sir

It was my first experience with Vivanta I would like to share that I am member of Vivanta Vacation club myself Ajay Sharma I joined that concept in New Delhi and after the joining I was planning to visit in near places so they provide the property to me is Nimrana Ford it’s hardly 125 km from Delhi and literally is to ultimate property and I am happy with Vivanta by providing a good services because after look the review I am also little bit negative but after the promises they make me happy if I am asking the right qualities they always provide me thank you Vivanta thank you relation manager Veerdeep

I would like to share that I am member of Vivanta Vacation club myself Ajay Sharma I joined that concept in New Delhi and after the joining I was planning to visit in near places so they provide the property to me is Nimrana Ford it’s hardly 125 km from Delhi and literally is to ultimate property and I am happy with Vivanta by providing a good services because after look the review I am also little bit negative but after the promises they make me happy if I am asking the right qualities they always provide me thank you Vivanta thank you relation manager Veerdeep

I was invited for free coupons of travel and ask me take membership in which bargain starts from about 1 lakh and settled for 45800 rs approx. And told me accept agreement copy and acknowledge. While booking for hotels they ask me to pay 6000amc as written in agreement. But during invitation Mr Mihak Jain yokd ys not to pay any amount. But during issues of hotel amc he denied of 6000 amc as well..
When i told to refund vvc team denied to pay.. I an paying half amount through emi and then will stop paying further pending amount. Is there any legal issue comes fir not paying further..

Dear sir,

Recently I have taken gold Membership from vivanta vacation club. For same I paid 60000 ruppees to them. While applying for membership, salesman promised so many thing like travel plan, movie tickets, voucher for parlour. But now after paying the charges customer is not pickuping the calls not replying over mail/whatsapp.

I wanted to raise complaint against club for looting the money by providing false statement.

Please help us in this regards.

Regards,
Ankush Bobade
[protected]

Hi,
We took family ownership plan name -8320 on 26th May 2022. 2 days later we tried booking the service on 28th may 2022, however the customer care didnt pick our calls. They just keep IVR going on.

Further issues:
1) Promised interest free debit card EMI- however bank is charging full interest
2) Promised 4-5 start hotels while offering rooms in 2 star hotels

Later when we called sales person Deepa Choudhary - she also never picked the calls. Hence we asked them to cancel the membership immediately on 29th May 2022. However since then we just have been calling with no / negative response from the team.

Attaching whatsapp messages, mail and other information

We have taken holiday package of worth 1 Lac in bangalore. They had setup an entire event to lure multiple customers in. When we took the package Rajesh Jha had promised so many offers on holiday destination booking. They say that they have a dedicated team of people who work in customer care for our bookings. It has been more than a week that we have submitted email to get out booking done. But they have not responded or are not receiving the call. A lot o[censored]s are suffering because we were not aware of this fraud. This needs to be highlighted and taken strict action on. This is the biggest scam that's in market right now.

We have taken membership of Vivanta vacation club but when are trying for booking, they are not responding on toll-free no.nor replying to our mails. Please help 🙏

Had Purchased a membership in en event held in Panipat. They assure of big things but in reality not providing 1% of the Service.
Calling and Mailing Vivanta from Last 10 day for booking but no response on mails.

Vivanta seems to be Fraud company.

After taking a paid membership they are not giving any booking and not even responding to email and phone calls.

No CUSTOMER SERVICE, NO COMMITMENT
it is a waste of Money and time

I send a email to them regarding my vacation booking three days ago but they are not responding and when ever I am calling on customer care same lady is picking call again and again and just telling me I will inform you evening but nothing is happening I think I invested my money in fraud company.

I am a grand Vivanta vacation customer, at the time of Regis, I was getting 10-15 calls .not a single time I got positive response for any of my requests .now I have emailed with my vacation request 5 days back but till now not received any response ..also called customer care two times but till now no response to follow up ..now feeling cheated ..
It’s a fraud company with extremely poor customer service

This company do very best arrange of hotel and resort to stay in my holidays.

When i have joined vivanta vaction club. they provided tour and i was satisfied with services of vivanta .

During one event hosted by Vivanta Vacation Club in Lemon Tree Hotel Chandigarh on 9th Jan, we paid RS 75000 to get membership.
I did get welcome mail from Vivanta Hospitality Customer Care on 10th Jan but the details were different from the offer discussed. I contact the people I met there Mr Rahul Aggarwal, Mr Deepak Kumar, Mr Pawan deep Bajwa and got the offer mail corrected.
However post that all stopped responding and till date I have not got my joining kit, user ID using which I can see the details and book my holidays/stay.
I tried contacting everywhere, on mails, on customer care numbers and on phone to all these people but no one helped. I contacted the event manager Mr Sandeep ([protected]) but no help came.
I no longer want to continue with such people/organization and request refund of my amount paid.
Regards,
Harbakhsh