[Resolved]  Viveks India — ac not cooling recurring complaint


Hey, i have been complaining abt this samsung ac bought from vveks not cooling its been 3 weeks since i had registered the complaints. Again last week i called up. A lady picked up and said you will attend to it immediately. We have elderly ppl at home and this hot sun its important to keep them safe. I do not know why this delay inspite of saying /requesting to take it as emergency.

I should have asked for the ladies names from viveks who pick the calls i guess
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Aug 5, 2021
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Viveks India Customer Care's response
Dear sir/Madam,

Greetings from Viveks !!!

Please accept our sincerest apology for the delay in attending your service complaint.

We assure you we will inform our Home serve service centre to take care of the issue immediately. In the mean time can you please send your bill number and contact number.

Based on that we can pull the data of yours and will arrange for tech immediately to solve the issue, .


J.Shahul Hameed
Manager- Customer care
Verified Support
Jul 22, 2020
Viveks India Customer Care's response
Dear Sir/Madam,
We understand your concerns and we are extremely sorry for the inconvenience. We request you to please email us your contact number and bill number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation.
we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused


J.Shahul Hameed
Manager- Customer care.
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