[Resolved]  Viveks India — blue star water purifier - highly disappointed with the billing issue

Hi,
Last saturday 30-may-2020 i bought blue star water purifier with the price paid 11400/-inr and mentioned as free filter worth 849/-inr.
Product name: majesto ro ma3wbam01 ma3bsam01

When service engineer arrived to fit the purifier there is no filter provided in the box, i visited the luz store on the same day 4-june, it was mentioned to me that you need to purchase the filter worth 850/-inr which was never said to me at the time of purchase.

I am one of the regular and loyal customer who purchase from viveks for the last 10 yrs and all my home appliances are bought from your shop, but this time i was completely disappointed with the service, appreciate you provide the filter as per the box.
(Product name: majesto ro ma3wbam01 ma3bsam01)

Thanks
R. Sowmia narayanan
[protected]
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Aug 5, 2021
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Viveks India Customer Care's response
Dear sir,

One of our executive Mr.Murali -SHA products of Mylapore branch spoke with you and explained about the phrase free filter. He confirmed you also agreed his explanation and the issue is solved mutually, . Hence complaint is closed.
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