[Resolved]  Viveks India — blue star water purifier - highly disappointed with the billing issue

Last saturday 30-may-2020 i bought blue star water purifier with the price paid 11400/-inr and mentioned as free filter worth 849/-inr.
Product name: majesto ro ma3wbam01 ma3bsam01

When service engineer arrived to fit the purifier there is no filter provided in the box, i visited the luz store on the same day 4-june, it was mentioned to me that you need to purchase the filter worth 850/-inr which was never said to me at the time of purchase.

I am one of the regular and loyal customer who purchase from viveks for the last 10 yrs and all my home appliances are bought from your shop, but this time i was completely disappointed with the service, appreciate you provide the filter as per the box.
(Product name: majesto ro ma3wbam01 ma3bsam01)

R. Sowmia narayanan
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
Viveks India Customer Care's response
Dear sir,

One of our executive Mr.Murali -SHA products of Mylapore branch spoke with you and explained about the phrase free filter. He confirmed you also agreed his explanation and the issue is solved mutually, . Hence complaint is closed.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Viveks India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Viveks India Phone
    +91 44 4213 1616 [Customer Care]
    Viveks India Address
    150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
    View all Viveks India contact information