Viveks India — installation issue / delay

Address:

600122

Hello,

We purchased v-guard water heater at viveks porur on saturday morning (12/28/2019). Salesman informed that the installation will be happen on same day or maximum monday morning. But we did not get any update about this till now. I have follow upped with more than 4 times with viveks porur but not get any proper response. Now i am getting sr number and stated that it will be resolve in 48 hours.

My question, why sr not raised the time of purchase the product. Do i need to wait for more than 4 days for this installation?

Feeling bad about the service like this. Is this how viveks deals customers? Not at all happy about the responses and services.

Sr number # 1-[protected]

Can someone check and call/reply back to my email address with solution.

If i am not getting installation before 12/31 then i will return my items.