Viveks India — my ac not yet served even after 3 weeks

ranjith draviaraj

Address:

288, omr road, kandanchavadi, Chennai, Tamil Nadu, 600096

My 9 months old voltas 1.5 ton ac which was bought on may 2019 from viveks unlimited, omr, kandanchavadi had a cooling issue last month and therefore booked a service. The technician who came on feb 18th said the compressor needs to be taken to the warehouse for repair. After me following up multiple times, another technician came on 24th feb and took both the units to viveks warehouse in mylapore chennai. When i checked with the customer service and their technician on the status, i was first told i'l get it delivered and reinstalled on 29th.. On 29th after me calling them i was then told its a mother board issue which needs to be fixed by shipping a new mother board from mumbai and that i will get the ac on monday 02nd march. But this was again a lie as i checked with them today and i have been told that they are not sure of the status and that they will let me know only next week.. As a customer, i really feel like my complaint is not been given any importance as all am. Hearing from them is misleading info or broken promise. This is the 2nd ac i had bought from viveks kandanchavadi in the last 2years and i have been given only faulty products. I cant take this agony as i believe i have escalated in the correct forum and i hope necessary action be taken to ensure i get the product repaired and delivered on the promised date or the soonest.
Name of complainant: ranjith draviaraj
Product serial number:4552370a19bc18515
Mob: [protected]

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Viveks India customer support has been notified about the posted complaint.

Mar 11, 2020

Updated by ranjith draviaraj It has been a week since i raised this complaint and all i heard from Viveks manager on 7th was they need spare parts to be brought from the main office and AC will be installed on 9th.. Therefore i took leave on Loss of pay on the 9th thinking that the AC will be delivered.. But i got a call from them stating that it will take 2 more days and now they are saying they have ordered for a new compressor as a replacement and they need further two days to check.. I mean this is the slowest any company can function to fix a single AC they need 3weeks and yet could not deliver.. I honesty lost hope and i feel as a consumer i have the rights to question their integrity and the way they have treated me as a customer by breaking promise after promise. I demand some compensation from Viveks for the stress they have given me the whole month in treating me like an unimportant customer and also want my my product to be delivered no later than Friday the 13th..

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Comments

sangudu

We bought a Samsung LED TV from Vivek show room, North Usman Road branch and the item was delivered after 2 days and the delivery boy demanded more money than what is mentioned to us to pay to him. He threatens that no one will come for installation if the demanded amount is not given to him. I made complaint over phone to Vivek Customer care, they told the dealing official (Vivek show room, North Usman Road) will attend to the complaint. I also complained to Samsung On line complaint system. There is no response from both of them from morning 10 Am to 2 PM . It is very rediculous that once they sell the product, they are washing off their hands. They are not doing installation and also not attending to complaints despite delivering the product late and delivery boy threatening.