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Vivo Mobile India Complaints & Reviews

www.vivo.co.in

4.1

Updated: May 16, 2025

Complaints 1045

Resolved

807

Unresolved

238

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Vivo Mobile India reviews & complaints page 17

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I bought V20SE in March 21. Within 1 month I was facing network issue. Because of lockdown I was unable to reach out to shop or service center. In may 21 I went to shop and asked for replacement but they denied saying replacement not possible as its 3 months passed after buying product. So then I visited to service center in pimpri opp.to PCMC building. But staff was so rude. Lady of front desk clearly said it's your choice to buy VIVO we have not asked you to buy this product. I am surprised what kind of peoples you are having as your representative in front of people. Now I am regretting why I bought VIVO phone. Totally disappointing with service.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Jun 9, 2021

Verified Support

Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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I bought vivo v20 se in March-21. Within 1 month I got problems regarding network. This is dual sim phone but when I put two sims 1 got disconnected and only 1 active. As the april and may was lockdown period I was unable to reach to the shopkeeper and service center. In may I visit to shop and asked for replacement but they denied saying replacement won't happen as its 3 month passed. After that I visited to Pimpri kamala cross road vivo center opp. PCMC building and that staff was so rude. When I said I am not getting proper service from you guys then the lady available on front desk clearly said it's your choice to buy vivo. What kind of peoples you have as your representative in front of people. If we stopped to buy your products then what's the use of your company and production. I have never seen this kind service center behaviour anywhere. Now I am regretting why I bought Vivo.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Jun 9, 2021

Verified Support

Hi there, it would be a pleasure of ours to assist you to solve the issue you have faced. We request you to share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Address: Kottai. Aranthangi

Vivo y66 I had been purchased by 2018.since charging time 6horus .amd drained just 4hr 30min.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Jun 2, 2021

Verified Support

Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Address: 1/63, opposite HDFC BANK, Vishwas Nagar shahdara, East Delhi --110031

I recent bought vivo mobile y51A on[protected]. I facing problem to[protected] but not good condition yet . while I will do hold press button then not show display light with vibrate. I surety not broken in my phone and not misshaping. So, please repair my phone and all my work to do phone asap.
Details:-
Holder Name:- NARENDRA KUMAR VERMA
Contact no. [protected]

Aug 7, 2021

Complaint marked as Resolved

Verified Support

May 20, 2021

Vivo Mobile India Customer Care's response Hi Narendra, we are really sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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My vivo v9 phone shows "detected customized type exception on the phone. The relevant communications feature will be disabled.(system changed)

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

May 20, 2021

Verified Support

Hi Khushbu, we appreciate your efforts in reaching out to us. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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I have this vivo v15pro mobile and the front camera is not working, its been almost a month now. The motor is fine as it open up but after that on screen notification comes "unable to open front camera, switching to other camera" I've tried clearing cache and data ram is also sufficient still no good.
I have no other complains with this phone and I love it.

Aug 6, 2021

Complaint marked as Resolved

Verified Support

May 20, 2021

Vivo Mobile India Customer Care's response Hi Chitransh, we understand the anxiety caused to you due to the issue you have faced with the device. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Sim card not detected, gets stuck while rebooting, wifi not working

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

May 17, 2021

Verified Support

Hi there, we are sorry for the discomfort that caused to you. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Three days before I got an update of android 11. Installed with a great hope. But after installing this new update it ruined my all hope. All my favourite things had gone like the QR code scanner available at the top of the notification panel, beautifully designed data usage details at the notification panel now looks like bored, feeling some glitches while using my phone now. and now it's not showing the AM or PM with the time at the top of the screen and many more. Please solve these issues.
Kindly
VIVO V15 Pro Topaz Blue User
India

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Apr 18, 2021

Verified Support

Hi there, we sincere apologies for the unfortunate experience. Please share your complete concern with your handset's details, contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Address: Ward no 17 talab ki paal biaora

Call visual ni hota screen pr

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Apr 9, 2021

Verified Support

Hi there, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com

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Many time i complaint i want my complain number my display is broken or compney ask to dial this code wichcode or share screenshort i book my display on phone 2 MARCH compney or service center said your product is discountinue or not availabel so why should say custemer care or service centerr said wait i have already booking part number but custemer care not provide my booking status or complaint number this compney is fraud or cheater

Aug 7, 2021

Complaint marked as Resolved

Verified Support

Apr 09, 2021

Vivo Mobile India Customer Care's response Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Please share your complete concern with contact details on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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As per as given below photos of invoice documents are the proof of purchasing your product and also repaired by your authorise centre but Sorry to say Sir, "You do not have exprt enggineers and may be possible to having weak quality of spare parts of mobile accessories bcause after demands of cost of spaire parts of vivo company are not able to giving puririty of the parts. If you have any dout please audit my set to a sensior enggineer but do not cheating with customer or a public group.
[protected]

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Apr 01, 2021

Vivo Mobile India Customer Care's response Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Please share your complete concern with service complaint number on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Address: D.no 74-17-6/2A new rtc colony road 2 near autonagr gate

Hi
We have purchased a vivo y91i mobile from the bigc app and paid via cash on June 17 2020.
There were repetitive issues with the device and the volume is suddenly getting minimised automatically during calls and requires frequent restarts .We have visited the vivo store for 4 times in the last 6 months and it works fine for one week after its visit to the vivo store .
Please help us with an exchange for the same as we are exhausted with this issue.

Aug 12, 2021

Complaint marked as Resolved

Verified Support

Mar 30, 2021

Vivo Mobile India Customer Care's response Hi Kavya, we are sorry for the discomfort. Please share your complete concern with your contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Address: thane

Not work proper in thane maharashatra service center this service first priortiy first in shop pepole not coustmer

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Mar 21, 2021

Verified Support

Hi Rupesh, we certainly want to get you to the right place for help! In order to assist you regarding your concern, please share complete concern with a contact number on our official mail id that is:- [protected]@vivo.com
Our team will be happy to help you. Thanks!

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Hi Team,
Recently I got an update for the mobile (VIVO V17) and I have updated.
I am getting network issue when I was updated. Frequently network disconnected and signal strength also too low.
If am changing SIM to another mobile am getting network properly.
Please let us know if there is any bug in the recent system update.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Mar 16, 2021

Verified Support

Hi there, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number and current System version on our official mail id that is:- [protected]@vivo.com

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Address: Machilipatnam

Sir, I missed my vivo Y51 white cellphone with IMEI1:[protected]
IMEI2:[protected]
On 9th january 2021 in machilipatnam area., but till know I didn't get it. I had a original bill and purchased it in installments. Please kindly tracit and inform to my husband mobile [protected].
Thanking u sir
Jyothi siddineni

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Mar 10, 2021

Verified Support

Hi Jyothi, we are sorry to know this. Please have a look at your DM, we have responded to you there with solution.

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Address: dhubri.

I have bought my handset on 11.12.2020, Make and model : Vivo V20 with imei no : [protected] I took my set to service centre but after doing software upgrade they said its MAIN BOARD issue or camera lense problm. they also said that i will be replaced. But its only 2 months since i purchased the handset by 25k. i dont want the do any sort of hardware work.

This attachment file is picture quality of my vivo V20 phone.

Please do the needful to clear my issue ASAP.

Mar 3, 2021

Complaint marked as Resolved

Thanks problem sloved.

Verified Support

Mar 02, 2021

Vivo Mobile India Customer Care's response Hi there, we sincere apologies for the unfortunate experience. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you.

Mar 02, 2021

Updated by biki@123 maine vivo ko mail bhi kiya tha, par mujhe accha response nehi mila...

Verified Support

Mar 02, 2021

Vivo Mobile India Customer Care's response Hi there, we sincere apologies for the unfortunate experience and assure you that this will be taken up at priority. Kindly do not worry and spare us some time so that we may validate the same with regarding leads.

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Address: thane

Sir mera Mobile chori ho sir help chahiye ki mobile kaise milega important documents aur high price ka the pls pls pls help me

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Feb 18, 2021

Verified Support

Hi Azaharuddeen, we are sorry to know this. Please have a look at your DM, we have responded to you there with solution.

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Address: 10 zinc complax debari UDAIPUR Rajasthan 313024

Mera phone date[protected] ko Delhi Seder bazar se chori hone hai. Ho lock kare.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Feb 9, 2021

Verified Support

Hi Yeswant, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your concern with a contact number on our official mail id that is:- [protected]@vivo.com

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Address: Jamshedpur

I'm really Unsatisfied with the Product. Whenever i switches on Data it doesn't gets on. I'm sharing the pic.

Aug 5, 2021

Complaint marked as Resolved

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Vivo Mobile India Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Hi, apologize for the inconvenience caused. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you.

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I ordered a vivo y20 from amazon and i received the delivery on 27 January
There is some damaged particles in mobile box. I was recorded the video while taking delivery for evidence.
Sellers Name- appario retail pvt ltd.
Buy from - Amazon.Com
IMEI NO. - [protected]
Please register my complaint

Feb 4, 2021

Complaint marked as Resolved

Amazon company investigated this matter amd says after 5 days that we cannot refund your money.

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