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Vivo Mobile India Complaints & Reviews

4.1
Updated: Sep 24, 2026
Complaints 1046
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807
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Vivo Mobile India reviews & complaints page 19

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K
Kota Swamy
Oct 8, 2020
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Google play services has stopped in my phone how to resolve..
Hi there. Thank you for reaching out to us. Please share your complete concern with Model number, contact number and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!
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    Mdgolamnabiazad
    Oct 8, 2020
    Resolved
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    Address: HARHARIA ISLAMPUR MURSHIDABAD 742304

    Not delivery, hi md golam, thanks for your purchase of rs. 2, 299.00 from shopkin! We'll notify you when it ships. View order (#1070): https://shopkin.online/[protected]/orders/2edb9190bf1fcaf223da6a7e64111ac1/authe...⇄
    Aug 12, 2021
    Complaint marked as Resolved 
    Verified Support
    Oct 08, 2020
    Vivo Mobile India Customer Care's response
    Hi there. Thank you for reaching out to us. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
    Our team will be happy to help you. Thanks!
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      Kota Swamy
      Oct 7, 2020
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      Address: Vijayawada
      Website: [email protected]

      Google play services has stopped in my phone how to recovery..
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        irfan3210
        Oct 1, 2020
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        Resolved

        I brought the Vivo mobile model no S1PRO on 27/07/2020 and i am not at all happy with the product as expected.
        The problem is at very high level for me because its very important thing in my life, All my work is done with my phone. And this phone has become useless for me.
        it's display is not working properly, network goes off anytime and mobile is getting Switched off Automatically. I am really sad about the situation of the new mobile. Kindly REPLACE my new defective mobile as i don’t have trust for repair. Invoice copy has been attached, kindly go through it.
        Awaiting for a positive.

        By
        Shubham Shukla
        Mob. No: [protected] / [protected]
        Aug 12, 2021
        Complaint marked as Resolved 
        Oct 02, 2020
        Updated by irfan3210
        Call me
        Verified Support
        Oct 03, 2020
        Vivo Mobile India Customer Care's response
        Hi Shubham, we are very sorry to hear about your experience. In order to assist you regarding your concern, please share your complete concern on our official mail id that is [protected]@vivo.com
        Our team will be happy to help you. Thanks!
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          anandbabuB
          Sep 28, 2020
          Resolved
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          Resolved

          Address: No:24/52 ,1 St Floor, Venkatesan St, opposite Karaur Vysya divisional office, Tambaram West, Chennai, Tamil Nadu 600045, India

          I bought vivo v15 pro on 18/10/2019 just a month the display gone and i went to the shop and asked to change the mobile they didn't and told me to check the service center and they changed the display the told in that way but after that the display will become black and i need charge then they display will work it happened the whole year not the display gone but there is still 25 days warranty time is there but the authorised service center is rejecting to change as this is coming under damage and not able to do in warranty and need to pay the service center address is below.

          No:24/52, 1 st floor, venkatesan st, opposite karaur vysya divisional office, tambaram west, chennai, tamil nadu 600045, india
          Aug 8, 2021
          Complaint marked as Resolved 
          For bill copy..
          Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
          anandbabuB's [Complaint's author] reply, Oct 1, 2020
          this mail id seems wrong...
          anandbabuB's [Complaint's author] reply, Oct 5, 2020
          can you please msg me the E mail ID????
          Hi! Please have a look at your DM(Message), we have responded to you there.
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            S
            Shuvendu Sahoo
            Sep 25, 2020
            Resolved
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            Resolved

            Address: Puri,kakatpur
            Website: Google

            Hello garena,
            Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

            4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

            But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

            Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:
            My device is ban plz gareena help me..

            Please give me my last chance... I love free fire...
            Please give me a last chance sir,
            +1 videos
            Aug 12, 2021
            Complaint marked as Resolved 
            Sep 25, 2020
            Updated by Shuvendu Sahoo
            Hello garena,
            Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

            4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

            But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

            Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

            Please give me my last chance... I love free fire...
            Please give me a last chance sir,
            Sep 25, 2020
            Updated by Shuvendu Sahoo
            Hello garena,
            Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

            4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

            But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

            Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

            Please give me my last chance... I love free fire...
            Please give me a last chance sir,

            Sep 25, 2020
            Updated by Shuvendu Sahoo
            Hello garena,
            Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

            4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

            But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

            Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

            Please give me my last chance... I love free fire...
            Please give me a last chance sir,
            Verified Support
            Sep 26, 2020
            Vivo Mobile India Customer Care's response
            Hi there, thank you for reaching out to us. Please share your concern with contact number and location on our official mail id that is [protected]@vivo.com
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              Mansoorgul
              Sep 25, 2020
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              Resolved

              Address: R-30/31 1st floor shakarpur opp hira sweet near Laxmi Nager metro station new delhi 110092

              Sir mera naam mansoor alam hai mene vivo service center se ek earphone[protected] purchase kiya tha jiski warranty 6 month ki thi per ab mera earphone proper working me nahi hai kal me vivo service center jo ki laxmi nager me hai baha per gaya tha us service center per jo employee the unone mera earphone ko khich khich ker demage kiya jab mene un logo se kuch kaha to service center ke sare employes ne mujhe charo taraf se ghear ke khade ho gaye jese ki bo mujhe marna chahte the tab jo custumer aur bhi baha bethe huye the to un logo ne mera sath diya aur ek employee ne mujhse bola ki iski earphone uthaker dustbin me fek do aur mujhse bahut batmiji se baat ki aur maine kaha ki main aap ki complaint karunga to unhone kaha ki tere jaise yahan per hajaron meri complaint karte hain fir maine unki complaint vivo mein ki aur fir vivo se bhi mujhe koi response nahin mila vivo balo se meri karib 70 min call chali but bo baar baar meri call hold per kerte rahe aur mera koyi solution nahi hua aap se meri request hai sir aap meri madad karen please
              Aug 5, 2021
              Complaint marked as Resolved 
              Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
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                9
                9732830596
                Sep 24, 2020
                Resolved
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                Resolved

                Mobile loss please close mobile
                Aug 5, 2021
                Complaint marked as Resolved 
                Hi there, sorry to hear this. Please have a look at your Direct Message(DM), we have responded to you there.
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                  9
                  9732830596
                  Sep 24, 2020
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                  Mobile loss pls mobile close
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                    K
                    krishan kk
                    Sep 23, 2020
                    Resolved
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                    Resolved

                    I am purchase vivo mobile last year whose-has battery problem i got battery changed from local shop in m2k my phone after a few days of changing the battery it’s display was damaged.
                    My phone display was broken i changed my battry that shopkeeper told me that it’s display will be found only in the service center which is on our first floor i told him plz resolve that issue on your level.
                    Next day i request the shopkeeper to submit my phone to the service center.

                    Shopkeeper submit the phone to service center and he told me you have to pay 4295rs
                    For display damaged.

                    Next day he give me the phone ok conditions.

                    After 10 days my phone display again demage
                    I go to same shopkeeper to repair my phones display.
                    But he told me now i am not able to repair your phone you have to go to personally at service center.
                    Next day i go to m2k vivo service center and your executive mr parmod told me i am not repair your phone because you are fourd and choor.

                    I request you plz action agents them.

                    Name-krishan
                    Contact no [protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Verified Support
                    Sep 27, 2020
                    Vivo Mobile India Customer Care's response
                    Hi, sorry for the inconvenience caused. Please share your complete concern on our official mail id that is [protected]@vivo.com
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                      mittal0123
                      Sep 23, 2020
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                      Address: KAITHAL

                      I have a mobil of vivo company and when the mobil display went damage went to customer care then he said tjthat it has been water two custmer came before me also said that water has been poured your custmer care small part for free.when it is display thay say that there is water.there is no gurantee of your mobil and you are selling mobil by lying.i am also getting out its news paper.so that people can avoid the lying company.
                      my receipt no MWINHR [protected] VIVO KAITHAL

                      MY MOBIL NO [protected]
                      Verified Support
                      Sep 27, 2020
                      Vivo Mobile India Customer Care's response
                      Hi, sorry for the discomfort. In order to assist you regarding your concern, please share your concern on our official mail id that is [protected]@vivo.com
                      Sep 29, 2020
                      Updated by mittal0123
                      your vivo company email id wronge
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                        R
                        Rohit kumar95
                        Sep 19, 2020
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                        Pls don’t bye vivo mobile because after sale sarvice staff very bad behaviour i am parched vivo s1 my phone display damage i am going to tha rohini m2k sarvice center sarvice center parson my phone note check and my phone repier amount 14000/- i am note repeir this phone sarvice center retun my phone and i am normal shop repair this phone 4300/- pay my phone is very good raning and next time i am not bye any model vivo mobile
                        Fake people all staff of rohini m2k
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Verified Support
                        Sep 22, 2020
                        Vivo Mobile India Customer Care's response
                        Hi Rohit, sorry to hear this. Please share your complete concern with contact number and Job sheet number on our official mail id that is [protected]@vivo.com
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                          Aarti Singh 200742
                          Sep 6, 2020
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                          Resolved

                          I formate my vivo v5 plus twice. But every time system update running whole day with 0% complete all the time. What to do.
                          +1 videos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Hi Aarti, we are very sorry to hear about your experience. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
                          Our team will be happy to help you. Thanks!
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                            Adv. Dipanshu Sharma
                            Sep 4, 2020
                            Resolved
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                            Resolved

                            Address: 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram Gurgaon HR 122003 IN

                            I bought a vivo y50 iris blue 8gb + 128gb mobile phone from your retail store sargam india electronics pvt. Ltd on 31.07.2020, vide invoice no.-np2-20-865. I regret to inform you that i am facing below mentioned problems within a few days of it’s purchase.

                            1. Heating problem: phone temperature is too high at the time of online classes. We are not able to use the cell phone. It is hazardous to human health to use it at this temperature and it may blast and cause injury to the child (Temperature shown 48 deg. Screenshot enclosed).

                            2. Hanging /network problem: while using the cell phone some time it hangs and closes the running application itself and also shows network error. (Screenshot enclosed)

                            I have contacted sargam electronics pvt. Ltd. Regarding this problem and they have suggested to visit the vivo customer care centre. I visited to vivo customer care centre (Lajpat nagar) on 11/08/2020. I have shown the problem to them and they have verified the same problem in their system that the temperature of the device is too high but they have just updated the software in the device and not resolved my problem.

                            I feel cheated to have such a defective mobile phone after spending more than rs.17000/- it is quite unfortunate that even after visiting the customer care centre my problem has not been resolved.

                            I am following with vivo mobile india pvt. Ltd. On their official mail address "[protected]@vivo.com"since 11/08/2020 but still problem is with the handset and i didn't get any satisfied reply from their side.

                            Google reviews also verify the heating problem with model vivoy50 as under. It seems that your product is not up to the mark and we cannot take risk of our child life because it may burst.

                            Please look onto this concerned matter.

                            Name : dipanshu sharma
                            Mobile no.: [protected]
                            Email : [protected]@gmail.com
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 06, 2020
                            Vivo Mobile India Customer Care's response
                            Hey Dipanshu. We are very sorry to hear about your experience. Please have a look at your DM, we have responded to you there.
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                              Vivu Gori
                              Aug 25, 2020
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                              There is lots of gyroscope delayed I want to play due to delay of gyroscope it doesn't if you does not fix it then pay our mobile price
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                                Candy Ann
                                Aug 24, 2020
                                Resolved
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                                Resolved

                                Address: Hyderabad

                                I bought Vivo Y 19 from secunderabad telangana for Rs 15, 000. I went to the shop bought it as it fit my budget and colour. I am attaching photos of the phone. Nothing is mentioned on the box. I paid for it. When I opened the box, I was shocked as there were no ear phones and nothing was mentioned on the box, neither the shop keeper told me. I was in a hurry to buy one. The Vivo company should mentioned on the box what is inside the box. Every customer cannot go through the website to know it. At least the customer can read it on the box and decide or the shop keeper should enlighten the customer. He said, it is a very good piece. Whose fault it is ? I say VIVO is a cheater, dodger. Even a cheap phone has earphones ans I expected the same. I want vivo to provide me with a earphone as I paid a good bit for it. I want justice in my case.
                                Dec 1, 2021
                                Complaint marked as Resolved 
                                The company has not done anything so far. It is one of the worst company that I ever came across
                                Verified Support
                                Aug 27, 2020
                                Vivo Mobile India Customer Care's response
                                Hi there. Greetings of the day! In order to assist you regarding your concern, please share your concern on our official mail id that is [protected]@vivo.com
                                Dec 01, 2021
                                Updated by Candy Ann
                                thr complaint has not been resolved
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                                  sacpatil18
                                  Aug 17, 2020
                                  Resolved
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                                  Address: L17/3, DLF Phase 2

                                  I had officially register complaint abount not received cashback. i had reply from tam that u mail on [protected]@vivo.com. This is wrong mail adress even i cant reply on that answer they block reply section. Please provide me cashback amount and contact on my [protected]@gmail.com account.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Hi! Greetings of the day! Please share your concern with details on our official mail id that is [protected]@vivo.com
                                  We have sent our Email address via DM as well. Please check.
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                                    sacpatil18
                                    Aug 14, 2020
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                                    Resolved

                                    Dear sir/mam,
                                    As mentioned in above subject i had purchased mobile vivo v17 from reliance digital store located in rasulgarh bhubaneswar on 07th march 2020. I had offer 5% cashback which will credit within 90 days. I had paid all emi bills still amount not received. Please look on it and credit my cashback amount, below i have mentioned all details with bill receipt.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Hi there, We are sorry for the discomfort. Please share your concern with complete details of purchase-related and contact details on our official mail id that is [protected]@vivo.com
                                    Our team will be happy to help you. Thanks!
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                                      ਹਰਸਿਮਰਨ ਸਿੰਘ
                                      Aug 13, 2020
                                      Resolved
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                                      Resolved

                                      I had bought my phone vivo y15 since from 1month . I will open my new phone that was running smoothly but later on by 15 days my phone get start hanging if will open my any phone it take a lot of time to open
                                      My phone is get too much hang so i didn't use my phone
                                      I hope you will listen my request and reply me to that you will resolve my problem or give me a new set of phone
                                      Please reply me fastly as soon as possible.I will wait for your request

                                      Your thankfully
                                      Harsimran Singh
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Hi Harsimran, we are very sorry to hear about your experience. Please share your concern with location and contact details on our official mail id that is [protected]@vivo.com
                                      Our team will be happy to help you. Thanks!
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                                        Rakesh Ramachandran
                                        Aug 12, 2020
                                        Resolved
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                                        Resolved

                                        Vivo1811 entire screen is having thin black lines... Started while using... Phone did not fell from height
                                        ... Kindly help...
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Hi Rakesh, sorry for the inconvenience caused. Please share your concern with location and contact details on our official mail id that is [protected]@vivo.com Our team will be happy to help you. Thanks!
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