Claimed

Vivo Mobile India Complaints & Reviews

4.1
Updated: May 16, 2025
Complaints 1045
Resolved
807
Unresolved
238
Contacts

File a complaint to Vivo Mobile India

Having problems with Vivo Mobile India?

File a complaint and get it resolved by Vivo Mobile India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Vivo Mobile India reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mdgolamnabiazad
Oct 8, 2020
Resolved
Report
Copy
Resolved

Address: HARHARIA ISLAMPUR MURSHIDABAD 742304

Not delivery, hi md golam, thanks for your purchase of rs. 2, 299.00 from shopkin! We'll notify you when it ships. View order (#1070): https://shopkin.online/[protected]/orders/2edb9190bf1fcaf223da6a7e64111ac1/authe...
Aug 12, 2021
Complaint marked as Resolved 
Verified Support
Oct 08, 2020
Vivo Mobile India Customer Care's response
Hi there. Thank you for reaching out to us. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kota Swamy
    Oct 7, 2020
    Report
    Copy

    Address: Vijayawada
    Website: [email protected]

    Google play services has stopped in my phone how to recovery..
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      irfan3210
      Oct 1, 2020
      Resolved
      Report
      Copy
      Resolved

      I brought the Vivo mobile model no S1PRO on 27/07/2020 and i am not at all happy with the product as expected.
      The problem is at very high level for me because its very important thing in my life, All my work is done with my phone. And this phone has become useless for me.
      it's display is not working properly, network goes off anytime and mobile is getting Switched off Automatically. I am really sad about the situation of the new mobile. Kindly REPLACE my new defective mobile as i don’t have trust for repair. Invoice copy has been attached, kindly go through it.
      Awaiting for a positive.

      By
      Shubham Shukla
      Mob. No: [protected] / [protected]
      Aug 12, 2021
      Complaint marked as Resolved 
      Oct 02, 2020
      Updated by irfan3210
      Call me
      Verified Support
      Oct 03, 2020
      Vivo Mobile India Customer Care's response
      Hi Shubham, we are very sorry to hear about your experience. In order to assist you regarding your concern, please share your complete concern on our official mail id that is [protected]@vivo.com
      Our team will be happy to help you. Thanks!
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        anandbabuB
        Sep 28, 2020
        Resolved
        Report
        Copy
        Resolved

        Address: No:24/52 ,1 St Floor, Venkatesan St, opposite Karaur Vysya divisional office, Tambaram West, Chennai, Tamil Nadu 600045, India

        I bought vivo v15 pro on 18/10/2019 just a month the display gone and i went to the shop and asked to change the mobile they didn't and told me to check the service center and they changed the display the told in that way but after that the display will become black and i need charge then they display will work it happened the whole year not the display gone but there is still 25 days warranty time is there but the authorised service center is rejecting to change as this is coming under damage and not able to do in warranty and need to pay the service center address is below.

        No:24/52, 1 st floor, venkatesan st, opposite karaur vysya divisional office, tambaram west, chennai, tamil nadu 600045, india
        Aug 8, 2021
        Complaint marked as Resolved 
        For bill copy..
        Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
        anandbabuB's [Complaint's author] reply, Oct 1, 2020
        this mail id seems wrong...
        anandbabuB's [Complaint's author] reply, Oct 5, 2020
        can you please msg me the E mail ID????
        Hi! Please have a look at your DM(Message), we have responded to you there.
        Helpful
        Found this helpful?
        3 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shuvendu Sahoo
          Sep 25, 2020
          Resolved
          Report
          Copy
          Resolved

          Address: Puri,kakatpur
          Website: Google

          Hello garena,
          Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

          4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

          But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:
          My device is ban plz gareena help me..

          Please give me my last chance... I love free fire...
          Please give me a last chance sir,
          +1 videos
          Aug 12, 2021
          Complaint marked as Resolved 
          Sep 25, 2020
          Updated by Shuvendu Sahoo
          Hello garena,
          Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

          4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

          But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

          Please give me my last chance... I love free fire...
          Please give me a last chance sir,
          Sep 25, 2020
          Updated by Shuvendu Sahoo
          Hello garena,
          Hello sir, my name is shuvendu. I'm using free fire have been last 10 months, my account has been suspended.

          4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

          But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

          Please give me my last chance... I love free fire...
          Please give me a last chance sir,

          Sep 25, 2020
          Updated by Shuvendu Sahoo
          Hello garena,
          Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

          4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

          But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a anntena view apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the anntena view apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account my user id is:

          Please give me my last chance... I love free fire...
          Please give me a last chance sir,
          Verified Support
          Sep 26, 2020
          Vivo Mobile India Customer Care's response
          Hi there, thank you for reaching out to us. Please share your concern with contact number and location on our official mail id that is [protected]@vivo.com
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mansoorgul
            Sep 25, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: R-30/31 1st floor shakarpur opp hira sweet near Laxmi Nager metro station new delhi 110092

            Sir mera naam mansoor alam hai mene vivo service center se ek earphone[protected] purchase kiya tha jiski warranty 6 month ki thi per ab mera earphone proper working me nahi hai kal me vivo service center jo ki laxmi nager me hai baha per gaya tha us service center per jo employee the unone mera earphone ko khich khich ker demage kiya jab mene un logo se kuch kaha to service center ke sare employes ne mujhe charo taraf se ghear ke khade ho gaye jese ki bo mujhe marna chahte the tab jo custumer aur bhi baha bethe huye the to un logo ne mera sath diya aur ek employee ne mujhse bola ki iski earphone uthaker dustbin me fek do aur mujhse bahut batmiji se baat ki aur maine kaha ki main aap ki complaint karunga to unhone kaha ki tere jaise yahan per hajaron meri complaint karte hain fir maine unki complaint vivo mein ki aur fir vivo se bhi mujhe koi response nahin mila vivo balo se meri karib 70 min call chali but bo baar baar meri call hold per kerte rahe aur mera koyi solution nahi hua aap se meri request hai sir aap meri madad karen please
            Aug 5, 2021
            Complaint marked as Resolved 
            Hi, sorry for the inconvenience caused. Please share your concern with contact number on our official mail id that is [protected]@vivo.com
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              9
              9732830596
              Sep 24, 2020
              Resolved
              Report
              Copy
              Resolved

              Mobile loss please close mobile
              Aug 5, 2021
              Complaint marked as Resolved 
              Hi there, sorry to hear this. Please have a look at your Direct Message(DM), we have responded to you there.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                9
                9732830596
                Sep 24, 2020
                Report
                Copy

                Mobile loss pls mobile close
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  krishan kk
                  Sep 23, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  I am purchase vivo mobile last year whose-has battery problem i got battery changed from local shop in m2k my phone after a few days of changing the battery it’s display was damaged.
                  My phone display was broken i changed my battry that shopkeeper told me that it’s display will be found only in the service center which is on our first floor i told him plz resolve that issue on your level.
                  Next day i request the shopkeeper to submit my phone to the service center.

                  Shopkeeper submit the phone to service center and he told me you have to pay 4295rs
                  For display damaged.

                  Next day he give me the phone ok conditions.

                  After 10 days my phone display again demage
                  I go to same shopkeeper to repair my phones display.
                  But he told me now i am not able to repair your phone you have to go to personally at service center.
                  Next day i go to m2k vivo service center and your executive mr parmod told me i am not repair your phone because you are fourd and choor.

                  I request you plz action agents them.

                  Name-krishan
                  Contact no [protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  Sep 27, 2020
                  Vivo Mobile India Customer Care's response
                  Hi, sorry for the inconvenience caused. Please share your complete concern on our official mail id that is [protected]@vivo.com
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    mittal0123
                    Sep 23, 2020
                    Report
                    Copy

                    Address: KAITHAL

                    I have a mobil of vivo company and when the mobil display went damage went to customer care then he said tjthat it has been water two custmer came before me also said that water has been poured your custmer care small part for free.when it is display thay say that there is water.there is no gurantee of your mobil and you are selling mobil by lying.i am also getting out its news paper.so that people can avoid the lying company.
                    my receipt no MWINHR [protected] VIVO KAITHAL

                    MY MOBIL NO [protected]
                    Verified Support
                    Sep 27, 2020
                    Vivo Mobile India Customer Care's response
                    Hi, sorry for the discomfort. In order to assist you regarding your concern, please share your concern on our official mail id that is [protected]@vivo.com
                    Sep 29, 2020
                    Updated by mittal0123
                    your vivo company email id wronge
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rohit kumar95
                      Sep 19, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Pls don’t bye vivo mobile because after sale sarvice staff very bad behaviour i am parched vivo s1 my phone display damage i am going to tha rohini m2k sarvice center sarvice center parson my phone note check and my phone repier amount 14000/- i am note repeir this phone sarvice center retun my phone and i am normal shop repair this phone 4300/- pay my phone is very good raning and next time i am not bye any model vivo mobile
                      Fake people all staff of rohini m2k
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Verified Support
                      Sep 22, 2020
                      Vivo Mobile India Customer Care's response
                      Hi Rohit, sorry to hear this. Please share your complete concern with contact number and Job sheet number on our official mail id that is [protected]@vivo.com
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aarti Singh 200742
                        Sep 6, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I formate my vivo v5 plus twice. But every time system update running whole day with 0% complete all the time. What to do.
                        +1 videos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Hi Aarti, we are very sorry to hear about your experience. Please share your complete concern with contact number and location on our official mail id that is [protected]@vivo.com
                        Our team will be happy to help you. Thanks!
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Adv. Dipanshu Sharma
                          Sep 4, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram Gurgaon HR 122003 IN

                          I bought a vivo y50 iris blue 8gb + 128gb mobile phone from your retail store sargam india electronics pvt. Ltd on 31.07.2020, vide invoice no.-np2-20-865. I regret to inform you that i am facing below mentioned problems within a few days of it’s purchase.

                          1. Heating problem: phone temperature is too high at the time of online classes. We are not able to use the cell phone. It is hazardous to human health to use it at this temperature and it may blast and cause injury to the child (Temperature shown 48 deg. Screenshot enclosed).

                          2. Hanging /network problem: while using the cell phone some time it hangs and closes the running application itself and also shows network error. (Screenshot enclosed)

                          I have contacted sargam electronics pvt. Ltd. Regarding this problem and they have suggested to visit the vivo customer care centre. I visited to vivo customer care centre (Lajpat nagar) on 11/08/2020. I have shown the problem to them and they have verified the same problem in their system that the temperature of the device is too high but they have just updated the software in the device and not resolved my problem.

                          I feel cheated to have such a defective mobile phone after spending more than rs.17000/- it is quite unfortunate that even after visiting the customer care centre my problem has not been resolved.

                          I am following with vivo mobile india pvt. Ltd. On their official mail address "[protected]@vivo.com"since 11/08/2020 but still problem is with the handset and i didn't get any satisfied reply from their side.

                          Google reviews also verify the heating problem with model vivoy50 as under. It seems that your product is not up to the mark and we cannot take risk of our child life because it may burst.

                          Please look onto this concerned matter.

                          Name : dipanshu sharma
                          Mobile no.: [protected]
                          Email : [protected]@gmail.com
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Verified Support
                          Sep 06, 2020
                          Vivo Mobile India Customer Care's response
                          Hey Dipanshu. We are very sorry to hear about your experience. Please have a look at your DM, we have responded to you there.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vivu Gori
                            Aug 25, 2020
                            Report
                            Copy

                            There is lots of gyroscope delayed I want to play due to delay of gyroscope it doesn't if you does not fix it then pay our mobile price
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Candy Ann
                              Aug 24, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hyderabad

                              I bought Vivo Y 19 from secunderabad telangana for Rs 15, 000. I went to the shop bought it as it fit my budget and colour. I am attaching photos of the phone. Nothing is mentioned on the box. I paid for it. When I opened the box, I was shocked as there were no ear phones and nothing was mentioned on the box, neither the shop keeper told me. I was in a hurry to buy one. The Vivo company should mentioned on the box what is inside the box. Every customer cannot go through the website to know it. At least the customer can read it on the box and decide or the shop keeper should enlighten the customer. He said, it is a very good piece. Whose fault it is ? I say VIVO is a cheater, dodger. Even a cheap phone has earphones ans I expected the same. I want vivo to provide me with a earphone as I paid a good bit for it. I want justice in my case.
                              Dec 1, 2021
                              Complaint marked as Resolved 
                              The company has not done anything so far. It is one of the worst company that I ever came across
                              Verified Support
                              Aug 27, 2020
                              Vivo Mobile India Customer Care's response
                              Hi there. Greetings of the day! In order to assist you regarding your concern, please share your concern on our official mail id that is [protected]@vivo.com
                              Dec 01, 2021
                              Updated by Candy Ann
                              thr complaint has not been resolved
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                sacpatil18
                                Aug 17, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: L17/3, DLF Phase 2

                                I had officially register complaint abount not received cashback. i had reply from tam that u mail on [protected]@vivo.com. This is wrong mail adress even i cant reply on that answer they block reply section. Please provide me cashback amount and contact on my [protected]@gmail.com account.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Hi! Greetings of the day! Please share your concern with details on our official mail id that is [protected]@vivo.com
                                We have sent our Email address via DM as well. Please check.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sacpatil18
                                  Aug 14, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Dear sir/mam,
                                  As mentioned in above subject i had purchased mobile vivo v17 from reliance digital store located in rasulgarh bhubaneswar on 07th march 2020. I had offer 5% cashback which will credit within 90 days. I had paid all emi bills still amount not received. Please look on it and credit my cashback amount, below i have mentioned all details with bill receipt.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Hi there, We are sorry for the discomfort. Please share your concern with complete details of purchase-related and contact details on our official mail id that is [protected]@vivo.com
                                  Our team will be happy to help you. Thanks!
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    ਹਰਸਿਮਰਨ ਸਿੰਘ
                                    Aug 13, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I had bought my phone vivo y15 since from 1month . I will open my new phone that was running smoothly but later on by 15 days my phone get start hanging if will open my any phone it take a lot of time to open
                                    My phone is get too much hang so i didn't use my phone
                                    I hope you will listen my request and reply me to that you will resolve my problem or give me a new set of phone
                                    Please reply me fastly as soon as possible.I will wait for your request

                                    Your thankfully
                                    Harsimran Singh
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Hi Harsimran, we are very sorry to hear about your experience. Please share your concern with location and contact details on our official mail id that is [protected]@vivo.com
                                    Our team will be happy to help you. Thanks!
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rakesh Ramachandran
                                      Aug 12, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Vivo1811 entire screen is having thin black lines... Started while using... Phone did not fell from height
                                      ... Kindly help...
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Hi Rakesh, sorry for the inconvenience caused. Please share your concern with location and contact details on our official mail id that is [protected]@vivo.com Our team will be happy to help you. Thanks!
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Prabhakararao Nemalikanti
                                        Aug 12, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: VEERLAPALEM DUGGIRALA MD GUNTUR DT

                                        My new Mobil taken 1month s1pro but after 30 days display not working I am going vivo service center vijayawada
                                        complaint 25 days no response [protected] my mobile number
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Hi there. We are very sorry to hear about your experience. Shared contact number by your side is showing protected, so please share your concern with contact details on our official mail id that is [protected]@vivo.com
                                        Our team will be happy to help you. Thanks!
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit