Vivo Mobile India Complaints & Reviews

My phone is vivo v15. It is not charging from may 15. It is lock down period. So i consult the vivo service center on june first weak after lock down. They said the pin board is problem. The stock is not available and we ordered. They saying from two and half months. But they are saying same thing. The service center is in anantapur in andhra pradesh. They are not answered to my call. Please take this complaint and solve my problem.
This is the service center contact no[protected]. They are not answering. How we want trust vivo company? To doing these things. Do you want to take action on them.

Your product is getting heated while charging, even i cant pick the mobile and answer the call, my ear is affectd due to your mobile heat.
Finger print is not working (Not at all working).
It is irritaing to unlock my mobile with password though i have finger print unclock. Finger print symbol is appearing unnecesarily after unlock.
My charger cable is torned out with 2 months.
Your product becomes unresponsive manytimes. The screen is getting totally black, background running app button is not working properly, many times it is unresponsive.
For many times it is saying that please delete the app many errors occured in one week, this is stated for all the app.

Due to your mobile it gave me more stress, i lost many customers in meantime of your unresponsive product. Which affected my mental health.

Pls exchange me new mobile or refund my whole money, everything i spend because of your product buying and transportation charge i spend your mobile to make it work properly, which is a time waste.

I have vivo v17 mobile phone, its earphone sound became very slow and not working properly in 4 months.

Dear vivo,
My vivo v5 phone is not opening as before some months back it was working but when battery went 0 it automatically switched off and did not turn on, so again i charged it for one day but it did not turn in again so please help me.

I purchased vivo z1 pro in august 2019. It shows colorful blinking glith at the bottom left side of the phone while using camera or recordings video. Earlier also it had some problems in camera the screen gets green in portrait mode but it got fixed by update so i want you to push update for this camera glith. I can't afford new mobile phone now, please fix this issue as soon as possible. I hope there is not any motherboard problem because it can't get fixed and took heavy about to replace it. So please fix the problem.

My mobile is within waranty but its processing become so much slow

I have brought vivo y83 pro mobile a one and half years ago. From the first 6 months itself i got lagging problems and software problems in my phone, i approach the vivo service center to change my phone. They didn't considered as a big problem. And after that i faced many problems with my phone, more than 6 times i gave my phone for service itself, and still its in service center only.
I don't no what's the problem is, and i'm not satisfied with the service center too. They were not serviced my phone properly. The service center unable to solve the problem accurately. I've got lots of complaints in my vivo y83 pro mobile. I'm very much disappointed
So please concern my complaint and solve this problem as soon as possible!.

I had purchased this product on 18 may 2020 and now it's not working properly.

I am using vivo v15 pro and my warranty period is just got expired in last week actually my headphone jack of phone is not working so i went to vivo centre there they told me to change whole mother board which is so costly compare to just a jack problem now they don't consider my phone is in warranty infact lockdown is going on nd my warranty is just expire before an week kindly help me for this please...

Display change

My lost my phone, please track my phone

Dear sir,
vivo service center not solve my problem in a warrenty i visited there 4 times every time he made new excuse then i called customer care and he say mai sinior excutive call you with in 24 hours but he did not call me i complain him 5 times ...and vivo service centre not uttened my call i called him 18 times... no one solve my problem i have all proof

Job sheet nmbr- MWINDL[protected]

2ND job sheet nmbr-MWINDL[protected]

EIMI NMBR- [protected]

Service centre tilak nagar

First visit 21 june 2020
Last visit 12 july 2020

To the

Respected mobile service maintenance department.

My name is ajay nogai
A very unhappy customer of vivo mobile services.
This is in regard with a vivo mobile which i have purchased on the model number is vivo 15 pro ruby red.
Purchased on 14/08/2019. From flip cart online
I had a issue with my phone that front camera not slide up during using from end of apr 2020.
But due to the covid -19 situation and lockdown imposed by the government i could not visit the gallery for repairs.
Now as the lockdown was removed by the government and i visited the vivo galley in vaishali _haicheng mobile
I visited the gallery on 8 jul 2020.
The gallery staff directly told me this is a physical damage and display need to be change. Now there has not been any physical damage at all, no crack on the screen nothing not even a scratch.

The gallery staff checked my phone and said now i will have to pay 6500 rs. For a new display.
I was shocked as. For me 6500 rs is a big amount in this lock down period it was such a critical time for me.
So i informed him i am. Not going to pay as i want on my phone display under warranty.

I am using my sisters mobile now the damage had been done to me both emotionally and financially as i am jobless and can't pay any more amount to have my display repaired.
I have lost trust in vivo completely and will never recommend anyone to use vivo mobiles in my life at all.
I really want the display to be replaced by vivo mobiles, and i am very unhappy customer of vivo mobile services.
Kindly look into this as soon as possible or else i will be taking this further.

I am also attaching a few documents attached in regards with this.

Thanks and regards

Ajay nogai
Mob number -[protected]
Email address:- [protected]@gmail.com
Mobile model vivo 15 pro ruby red.
Imei number [protected]

Onsaitego taken my mobile on 9/06/2020, repair starting at 20/06/2020, estimation dispacth date give 30/06/2020 but today 07/07/2020 but not return back my mobile phone why

Purchased one vivo s1 pro 8gb/128gb from khosla electronics park circus kolkata on 15.06.2020 (17 days back)
After one week of purchase phone started heating up and slowly started bending and now completely bent. Today 03.07.2020 went to authorised service centre of vivo inside emall chandni chowk, kolkata. They checked handset and returned it to me saying it's not a manufacturing defect and i have to pay rs. 4799 if i want to repair the handset.
Pathetic customer service and support. After spending 21000rs. For a mobile handset when phone starts bending and heating on its own, they never replace it, never even repair it foc. Their statement is someone sat on a 15 days old handset and still there are no cracks or dents in the phone

Sir, i purchased my vivo's v19 new mobile a few 10 days ago. It has a lot of heating problems and has also talked to those customer care. But i have not given any reply to me, due to which i am very upset. My mobile number [protected], i want plz resolved y issue

It's not working properly suddenly lay and off phone

Ye sansatha barobar nhi aahai, hi vasun tumala paise genari sansta aahai mo [protected] call me sudhir

Dear concern person,

I have purchase vivo handset from official site on vivo, customer care executive has confirmed to me stock available in there site and its updated but after payment completed vivo will be cancelled the order automatically and refund issue between 7-10 days...

Request u please look into this matter. Who have to pay the interest in my amount for 7-10 days.

Below orders i have to already paid and automatically cancelled and still not credited in my bank ac and also vivo has to be wrong information share to customer.

1. Order number:[protected] - 11990/- - 26.06.2020
2. Order number:[protected] - 13990/- - 26.06.2020
3. Order number:[protected] - 13990/- - 21.06.2020
4. Order number:[protected] - 13990/- - 21.06.2020

I have return the amount with double value of my amount. Kindly look into.

Regards,
Subhajit santara
M [protected]

I buy vivo's y 50 mobile phone, price is 17999 which was sold by telling me med in india, but vivo is made in china and is selling it incorrectly and on the box of the phone it has been written as made in india, which i have given it the thing is happening with me as well as with people, please make strong action against it and get my mobile returned and get my money back

Mobile phone purchase in rilince digital elante mall phase - 1 chandigarh