Vivo Mobile India Complaints & Reviews

I brought Vivo X70 Pro at the time of Pre-Booking on October 2021. On March 2023 after a software update pushed by Vivo, there was a Green Line on the display (at that time i didn't realized that it was due to software update) for which I had to pay 10500 and no proper reason for such problem was provided.
Now, there was a same update pushed by Vivo which I installed on 26.10.2023 which caused the same problem, this time as of now the green line is coming and going on it's own. I am sure even this time no proper reason for such issue will be provided by Vivo.
The problem is due to Software Update and Vivo should take full responsibility for it (just like Oneplus did).
I have bring my Complaint in front of this forum seeking for your help to please take proper action and help me out in this matter.

As i was purchased mobile (Vivo Y16) on dated 5th June 2023, after two months back now facing charging issue. The mobile battery is not fully charged. Also i have visited in Vivo gallery which is situated in Dombivli Kalyan but no any give positive response.

I purchased vivo X60 in 2021 September and it was good to use the camera, the functioning all are good suddenly in 2022 August month the phone got green light 🥺 I am too devastated I am literally crying the phone not yet completed 1year still I got this after 3months I got another 1lind after 1 month another and yesterday I got another line what should I do I already went to vivo customer service they are asking to pay 10000rs why should I have to pay it is your fault I bought this phone for 40000 so I can't pay another 10000 so please do something

I purchased vivo X60 in 2021 September and it was good to use the camera, the functioning all are good suddenly in 2022 August month the phone got green light 🥺 I am too devastated I am literally crying the phone not yet completed 1year still I got this after 3months I got another 1lind after 1 month another and yesterday I got another line what should I do I already went to vivo customer service they are asking to pay 10000rs why should I have to pay it is your fault I bought this phone for 40000 so I can't pay another 10000 so please do something . The customer care asking me to pay 10000 why would i pay this is their mistake . In 2021 August

Display mein green lining ka Ishu hai usko Sahi karke do, free me display repair Karo, court mein bhi tumhara complaint karenge itna mahanga phone mein green lining aata hai.

Hello Sir/Madam, I bought Vivo x50 Pro phone, I am using it since 2 years, But now an update came from Vivo and green lines started coming in the display, i went to the care center they are asking for rs 15000 To change the display when my phone is neither broken nor dropped in water, Please help me..

I am using Vivo X60. I really like this model because of its unique features and i bought it because its a flagship model. On april 23, 2023, i have repaired my phone's display at service centre due to green line produced on the screen because of software issue. At that time, they found a small scratch on the top left corner and they said that maybe the reason for green line produced is that but i know it was due to software update and i couldn't use the phone clearly due to so many green lines on the display. So, I had to pay amount of 9295 for changing. So i thought this problem was resolved and never come back again. Yesterday night there was no problem with my phone display. And when i looked at my phone today morning. The software was auto updated at night and suddenly a green line appeared today morning. I can't pay the amount of Rs 9295 again. Please see to it. The soft copy of the screen repair bill is attached in the mail. Please resolve it without delay.

After updating my mobile vivo x60 software one green line appeared

Hello Sir/Madam, I bought Vivo x50 Pro phone, I am using it since 2 years, But now an update came from Vivo and green lines started coming in the display, i went to the care center they are asking for rs 15000 To change the display when my phone is neither broken nor dropped in water, Please help me and action should be taken against such fraud company thanks

I am using Vivo x50 mobile phone...due to the recent update of the phone...it is showing green line and this same problem is face by many people...what is the point of buying such flagship phone if the company cannot adhere to resolving the glitch happend from their side...it is against consumer protection act and the violation of right to repair...my phone has not fallen aur pressed and it is pure technical problem associated with mobile update service provider...kindly resolve this issue as soon as possible

Hi Team Vivo,
I have purchased Vivo X60 on August 2021 and it was working just fine till 30th July 2023. On the same day, I received a new software update notification and as usual I installed it. Just after installing the software, a green line suddenly appears on the screen and it's not going even after rebooting.
I visited nearest Vivo service center and they tried downgrading the software but still it is not working. Hence they suggested to change the display which will cost around Rs. 9.3k.
My phone is completely fine with no physical damage, only after this software update (provided by company) such problems are showing.
I am very annoyed with this. Being a Vivo customer for the first time, I haven't expected this from a reputed company like yours. This is really not acceptable.
Please resolve this issue at the earliest. Looking forward for your support in this, Team Vivo.

Hi Team Vivo,
I have purchased Vivo X60 on August 2021 and it was working just fine till 30th July 2023. On the same day, I received a new software update notification and as usual I installed it. Just after installing the software, a green line suddenly appears on the screen and it's not going even after rebooting.
I contacted Vivo customer care and they suggested to visit service centre. So, I visited nearest Vivo service center and they tried downgrading the software but still it is not working. Hence they suggested to change the display which will cost around Rs. 9.3k.
My phone is completely fine with no physical damage and previously I didn't face any issue with it. Only after this software update (provided by company) such problems are showing.
I am very annoyed with this. Even after buying flagship phones at such costly price, I have to pay for the screen replacement even if it is not my fault. In this way, you will be losing your valuable customers. Being a Vivo customer for the first time, I haven't expected this from a reputed company like yours. This is really not acceptable.
Please resolve this issue at the earliest. Looking forward for your support in this.

Hi Team Vivo,
I have purchased Vivo X60 on August 2021 and it was working just fine till 30th July 2023. On the same day, I received a new software update notification and as usual I installed it. Just after installing the software, a green line suddenly appears on the screen and it's not going even after rebooting.
I contacted Vivo customer care and they suggested to visit service centre. So, I visited nearest Vivo service center and they tried downgrading the software but still it is not working. Hence they suggested to change the display which will cost around Rs. 9.3k.
My phone is completely fine with no physical damage and previously I didn't face any issue with it. Only after this software update (provided by company) such problems are showing.
I am very annoyed with this. Even after buying flagship phones at such costly price, I have to pay for the screen replacement even if it is not my fault. In this way, you will be losing your valuable customers. Being a Vivo customer for the first time, I haven't expected this from a reputed company like yours. This is really not acceptable.
Please resolve this issue at the earliest. Looking forward for your support in this, Team Vivo.

I am using Vivo x70 pro for last 1.5 years but after the last software update a green line started appearing on right side of the screen. No physical damage in phone and no scratches as well. I bought this premium phone to use it for atleast 3-4 year and it just 1.5 years I am using.
Hoping a resolution for this issue after the software update.

I have been using Vivo X70 pro for the last 1 .5 years and after a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. There is no physical damage in phone. Even no scratches at all. I bought this phone for RS: 44000 & after 1.5 years only I have used This is not all acceptable.

I need a solution to this. resolve this at the earliest

Bought X60 in August 2021 and since then it has been performing flawlessly. But all of a sudden a green line appeared on the display after a system update.
After twitting this issue, Vivo India team requested me to visit Service Center. As per their suggestion I visited to Chowringhee Kolkata Service Center, 3 Flr Anar Chamber BN Sarkar Sarani Chowringhee Ab. Canara Bank Nr Hotel Majestic Kolkata WB 700072.
One technician, whose Id is 7348, checked my phone and informed this issue can be fixed only on chargeable basis.
Technician told since I have a dent at the plastic panel, the resolution will be on chargeable. I told him that it got dent after 10 months of purchase, but the line appeared last month.Inspite of knowing that the issue was caused by a software glitch and many users reported the same across PAN India, still they are refusing to fix it for free.
They said company is replacing display only on the phones with no physical damage and liquid spillage.
It is really very disappointing and not acceptable at all. why should I pay 9K to fix an issue which occurred due a software bug? is this how Vivo fixes issues? I do not expect any fix on my dent part but the issue which occurred due to update.

Unhappy with my recent Vivo software update, as it caused a green line on the display from top to bottom! @Vivo_India, I visited your service center, and they asked for a whopping 12, 000 INR to replace the display due to the software glitch! This isn’t my fault; your update caused the problem. My phone is just 1.5 years old, and they refuse to replace it due to minor scratches on my phone. Seriously? Please help!#VivoIndia #SoftwareUpdateIssue #CustomerServiceFail

Unhappy with my recent Vivo software update, as it caused a green line on the display from top to bottom! :angry: @Vivo_India, I visited your service center, and they asked for a whopping 12, 000 INR to replace the display due to the software glitch! :face_with_raised_eyebrow: This isn't my fault; your update caused the problem. My phone is just 1.5 years old, and they refuse to replace it due to minor scratches on the phone. Seriously? Please help!

In showroom service centre there is no display available in pimpri Pune branch, in my cellphone Vivo x60 I got lining of green colour after update, I went to service centre they told me that there is no display against that will give another phone.( Vivo v 25 ) i bought my phone in 40000 so why should it go in less price of 20, 000 i want a refund of 40000 or give me a solution or give me another phone any X series
Kindly update me as soon as possible.

Green line appeared on display of Vivo X60 after a software update. Went to the service centre, they are saying nonsense that my device has a bend on the display and which is not even visible to naked eye and tagged my device for having "Physical damage" just to not give a free screen replacement. They know that the green line is because of the software update but are still asking me to pay for the screen. Why do I have to pay for your mistakes? I mean to use my phone properly I have to pay another 7k rupees that too without any fault of mine. This is just ridiculous. I am seriously disappointed in vivo and considering how they're handling this issue by denying their customers of their rights is just triggering. If you want your customers to have better feedback and choose vivo again you need to look into this issue seriously and provide us with free replacements