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Vivo Mobile India Complaints & Reviews

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4.1
Updated: May 16, 2025
Complaints 1045
Resolved
806
Unresolved
239
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Vivo Mobile India reviews & complaints page 7

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A
Arju TP
from Kozhikode, Kerala
Apr 24, 2023
Apr 28, 2023
This thread was updated on Apr 28, 2023
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Address: Thilakam hos , Balussery

My phone has over heating issues while using and also on charging
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Hi Arju, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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    D
    Dipayansr
    from Howrah, West Bengal
    Apr 23, 2023
    Apr 29, 2023
    This thread was updated on Apr 29, 2023
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    Hi,
    Myself Dipayan Sur, I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
    View replies
    Hello Dipayan, sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
    Reply
    Dipayansr's [Complaint's author] reply, Sep 25, 2023
    Hi, screen display was replaced by Vivo that time and it was resolved. Again that issue re-appeared, now tell me what to do? How many times i should change the display? Better you replace the phone to avoid any further issue. This is really disappointing from brand like Vivo.
    I have sent email to you. Now waiting for resolution.

    Vivo X60 display green line - Comment #4102061 - Image #0
    Vivo X60 display green line - Comment #4102061 - Image #1
    Reply
    AwaisAnsari's reply, May 6, 2023
    Did they reply brother please tell
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      D
      Dipayansr
      from Howrah, West Bengal
      Apr 23, 2023
      Apr 24, 2023
      This thread was updated on Apr 24, 2023
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      I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
      View replies
      Dipayan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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        N
        Ninto Antony
        from Thrissur, Kerala
        Apr 14, 2023
        Apr 16, 2023
        This thread was updated on Apr 16, 2023
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        Vertical green line on Vivo X70 pro

        Address: Thrissur,Kerala

        I am using vivo x70 pro for the last one and half years.Now I have a problem with this mobile is showing green line on mobile screen.My device is running on Android 13(Funtouch OS 13).Build No-PD2135BF_EX_A_38.20.2(This was my last update).I went to service center (Thrissur, Kerala) and explain the issue.They told me to replace the display and it will cost 13500.My phone condition is just like new one(not even single scratch).I don't replace...
        +1 photos
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        S
        Salim1234
        from Palakkad, Kerala
        Apr 9, 2023
        Apr 11, 2023
        This thread was updated on Apr 11, 2023
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        Address: Kallithodi house, Thrikkadeeri

        Concurrent boot loop issue with vivo u10 smartphone
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        Hi Salim! Sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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          A
          Ansari8492
          from Ahmedabad, Gujarat
          Apr 8, 2023
          Apr 9, 2023
          This thread was updated on Apr 9, 2023
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          I want buy vivo v17 pro display but worst company vivo say display not available u pay 25000 and buy new phone and my phone value only 20% less(5000) its a 30000 pay when i buy.i reccomend to all dont go Vivo because vivo does not have parts available...
          View replies
          Hi Ansari! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
          our team will be happy to help you. Thanks!
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            I
            Ishammohammed
            from Mangalore, Karnataka
            Apr 7, 2023
            Apr 8, 2023
            This thread was updated on Apr 8, 2023
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            The issue is now getting out of Hands the same issue the other users have found, my phone is about 1.8 years old I got this issue a 6-7months ago after updating the software the green line is taking all over my display...i contacted the vivo service centre because of scratch in the edge of panel they refused to do it...whose.mistake is it when the display is broken without a physical damage.fix this issue of my phone..there is no Dave's in the screen however they refused to do and asked to pay full amount of the display replacement...this is the problem of the manufacturer..
            View replies
            Hi Isham! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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              V
              Vijinglinden
              from Thuckalay, Tamil Nadu
              Apr 5, 2023
              Apr 10, 2023
              This thread was updated on Apr 10, 2023
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              Address: Vivo
              Website: Vivo

              I want vivo v17 pro display. I am contact vivo customer care. He says my mobile is under offer 5000 rs no display available... Vivo is very worst...I need vivo v17 pro display...
              Apr 5, 2023
              Complaint marked as Resolved 
              My email I'd [email protected] Phone number 9080694044 I visit vivo authorised service center Martha dam, kanyakumari District, tamilnadu. An I am contact vivo head ofc customer care. All r say vivo 17 pro display no available.
              View replies
              Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                R
                Rajen2020
                Mar 22, 2023
                Mar 23, 2023
                This thread was updated on Mar 23, 2023
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                Address: Navi Mumbai

                Dear Sir as I Rajen have placed the order for handset from iqoo.com (Vivo) for model Neo 7 8gb/ 128g and paid the online money 28, 500 after discount on 16march 2023 in there website it was mention after receiving the payment I will receive the mail with dispatch of the product between 24-48 hours, unfortunately they have not replied me and I requested them that I have cancelled the order and return my money back, I have cancelled on phone and on e-mail also, but they are not providing any updates to me, I am very disappointed I request you please help me with this situation.

                Thanking You,
                Rajen
                [protected]
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                Hi Rajen! Sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@iqoo.com, so that our concerned team will assist you with the best solution.
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                  J
                  [email protected]
                  Mar 15, 2023
                  Mar 16, 2023
                  This thread was updated on Mar 16, 2023
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                  I has forgotten my app encryption password and recovery question answer please tell me how to recover it
                  View replies
                  Hi Jayanth, thank you for contacting vivo India. Kindly share your query on our social media pages Facebook, Instagram, Twitter, mail us at [protected]@vivo.com or call us on our customer care toll-free number[protected]/[protected], so that, we may help you in a better way.
                  Reply
                  Hi Jayanth! Sorry to hear this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com, our team will be happy to help you. Thanks!
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                    S
                    SHAHIN N P
                    from Powai, Maharashtra
                    Mar 1, 2023
                    Mar 3, 2023
                    This thread was updated on Mar 3, 2023
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                    Resolved

                    After latest update green line appeared on my VIVO X70 PRO

                    When I am using my VIVO X70 PRO latest update prompted and I have updated it to new update. After one day when I am using the phone a green line appeared on the phone. Hope vivo will fix this in update or replace it....
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                    P
                    Priya Choubey
                    Feb 28, 2023
                    Mar 1, 2023
                    This thread was updated on Mar 1, 2023
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                    Address: Kolkata

                    I have been using Vivo X70 Pro for the last 1 .1 years and a software update as recommended by the phone, After updating few days later suddenly a green line appeared on my phone from top to bottom. It's seems like a software bug.

                    I hope that Vivo will fix this via software update or will replace the phone.
                    View replies
                    Same issue for me
                    Reply
                    Vivo Mobile India Customer Care's response, Mar 3, 2023
                    Verified Support
                    Hi Priya! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [email protected]
                    our team will be happy to help you. Thanks!
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                      P
                      [email protected]
                      Feb 25, 2023
                      Feb 26, 2023
                      This thread was updated on Feb 26, 2023
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                      Address: Palanpur Mobile no 9574226786

                      Mobile parched 9 oct 2022 No use mobile Mobile open 1 month ago mobile hang problem Kindly request Mobile change you
                      +1 photos
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                      Hi Pankaj! Sorry for the trouble caused to you. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                        R
                        Rinoob kk
                        Feb 25, 2023
                        Feb 26, 2023
                        This thread was updated on Feb 26, 2023
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                        Address: Rinoob kk karakkulavan (h), Bheemanad palakkad 678601

                        This hand set note value for money very bad charginv and spraker performance
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                        Hi Rinoob! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
                        our team will be happy to help you. Thanks!
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                          V
                          [email protected]
                          Feb 23, 2023
                          Feb 24, 2023
                          This thread was updated on Feb 24, 2023
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                          VIVO T1 pro

                          I have placed order for vivi t1 pro model on your website on[protected] and the order no is

                          [protected].

                          Still i didn't get a call from courier team. Regarding this order, i chat with your team and they said that it will deliver to u before 21st but when i am seeing that courier tracker, it is documented as consignee unavailable. How can they document wrong information without contacting me.
                          br...
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                          I
                          Irfan Irfan Khan
                          Feb 19, 2023
                          Feb 20, 2023
                          This thread was updated on Feb 20, 2023
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                          Address: nimaj

                          Sir my name is guljari lal vyas and my mobile number is [protected]
                          i purchase mobile in offline shop in diwali and dealer and company says you are eligible in cashback worth 3000/- and not get this cashback distributer is not call attend and please get cashback and i am going a case of a vivo comapny in jaitaran police station
                          View replies
                          Hi Irfan, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                          Reply
                          Hi Irfan! Sorry for the trouble caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                            A
                            anoopmsx6
                            from Mumbai, Maharashtra
                            Feb 12, 2023
                            Dec 8, 2023
                            This thread was updated on Dec 8, 2023
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                            Resolved

                            Green line on display after software update - VIVO X60

                            Address: Tc 20/834(2), Surya Nagar 28, Karamana, Surya Nagar 28, Karamana, TVM

                            I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 12th Feb, I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update...
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                            Krish234
                            from Vijayawada, Andhra Pradesh
                            Feb 11, 2023
                            Feb 12, 2023
                            This thread was updated on Feb 12, 2023
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                            Address: Center 40-14-5, 1st Lane 2nd Floor, Brand Factory Road, Near Jyothi Convention, Chandramoulipuram, Vijayawada- 520010

                            I was using Vivo X60 pro for last 1 year and Last week i did a software update as per recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. When i tried to contact local vivo service Centre ( Vijayawada ) - they considered it as a physical damage showing a small scratch on top of the mobile but i heard that it is happening to many vivo users and it should be fixed by vivo. Please consider my issue as priority and resolve my issue asap
                            View replies
                            Hi Krish, sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                              S
                              shivapragathi
                              from Vijayawada, Andhra Pradesh
                              Feb 7, 2023
                              Feb 9, 2023
                              This thread was updated on Feb 9, 2023
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                              Green line issue on display of Vivo X50 Pro

                              Address: Vijayawada

                              I've been using the Vivo X50 pro for the last 2 years. I have updated the software recommended by the phone, After updating suddenly a green line appeared on my phone. This is very much affecting the clarity and quality of the display. When I visited vivo service Centre ( Vijayawada - ChandraMouliPuram Branch) - they considered it as a physical damage showing a small dent on the bottom of the mobile frame (There is no scratch/dent on the...
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                              Z
                              Zeeshan zish
                              from Chandpur, Uttar Pradesh
                              Jan 26, 2023
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                              Address: Chandpur (Bijnor)

                              Hello Dear, I order Mobile VIVO T1 44W from #Flipkart on 19Th Jan And I recieved on 25Th Jan, but, I recyEmpty Parcel and Mobile Box seal is broken already.I make a Fully video i can’t believe on Flipkart
                              Bcause its a very Big fraud with me i am a regular customer of flipkart
                              So i request to flipkart
                              Plz Refund my Money Quickly
                              I humble request
                              And seller fully Fraud
                              Bcos Mobile Box seal was broken
                              And Nothing have in the Box
                              Seller name- #IndiFlashmart From Mumbai
                              I purchase first time to this seller
                              Very very bad Deal with it
                              And with flipkart
                              No surety have this flipkart
                              Thnx you
                              Refund my money quickly
                              View replies
                              Zeeshan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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