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Vivo Mobile India Complaints & Reviews

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4.1
Updated: May 16, 2025
Complaints 1044
Resolved
806
Unresolved
238
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Vivo Mobile India reviews & complaints page 7

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D
Dipayansr
from Howrah, West Bengal
Apr 23, 2023
Apr 29, 2023
This thread was updated on Apr 29, 2023
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Hi,
Myself Dipayan Sur, I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
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Hello Dipayan, sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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Dipayansr's [Complaint's author] reply, Sep 25, 2023
Hi, screen display was replaced by Vivo that time and it was resolved. Again that issue re-appeared, now tell me what to do? How many times i should change the display? Better you replace the phone to avoid any further issue. This is really disappointing from brand like Vivo.
I have sent email to you. Now waiting for resolution.

Vivo X60 display green line - Comment #4102061 - Image #0
Vivo X60 display green line - Comment #4102061 - Image #1
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AwaisAnsari's reply, May 6, 2023
Did they reply brother please tell
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    D
    Dipayansr
    from Howrah, West Bengal
    Apr 23, 2023
    Apr 24, 2023
    This thread was updated on Apr 24, 2023
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    I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
    View replies
    Dipayan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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      N
      Ninto Antony
      from Thrissur, Kerala
      Apr 14, 2023
      Apr 16, 2023
      This thread was updated on Apr 16, 2023
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      Vertical green line on Vivo X70 pro

      Address: Thrissur,Kerala

      I am using vivo x70 pro for the last one and half years.Now I have a problem with this mobile is showing green line on mobile screen.My device is running on Android 13(Funtouch OS 13).Build No-PD2135BF_EX_A_38.20.2(This was my last update).I went to service center (Thrissur, Kerala) and explain the issue.They told me to replace the display and it will cost 13500.My phone condition is just like new one(not even single scratch).I don't replace...
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      Salim1234
      from Palakkad, Kerala
      Apr 9, 2023
      Apr 11, 2023
      This thread was updated on Apr 11, 2023
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      Address: Kallithodi house, Thrikkadeeri

      Concurrent boot loop issue with vivo u10 smartphone
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      Hi Salim! Sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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        A
        Ansari8492
        from Ahmedabad, Gujarat
        Apr 8, 2023
        Apr 9, 2023
        This thread was updated on Apr 9, 2023
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        I want buy vivo v17 pro display but worst company vivo say display not available u pay 25000 and buy new phone and my phone value only 20% less(5000) its a 30000 pay when i buy.i reccomend to all dont go Vivo because vivo does not have parts available...
        View replies
        Hi Ansari! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
        our team will be happy to help you. Thanks!
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          I
          Ishammohammed
          from Mangalore, Karnataka
          Apr 7, 2023
          Apr 8, 2023
          This thread was updated on Apr 8, 2023
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          The issue is now getting out of Hands the same issue the other users have found, my phone is about 1.8 years old I got this issue a 6-7months ago after updating the software the green line is taking all over my display...i contacted the vivo service centre because of scratch in the edge of panel they refused to do it...whose.mistake is it when the display is broken without a physical damage.fix this issue of my phone..there is no Dave's in the screen however they refused to do and asked to pay full amount of the display replacement...this is the problem of the manufacturer..
          View replies
          Hi Isham! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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            V
            Vijinglinden
            from Thuckalay, Tamil Nadu
            Apr 5, 2023
            Apr 10, 2023
            This thread was updated on Apr 10, 2023
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            Address: Vivo
            Website: Vivo

            I want vivo v17 pro display. I am contact vivo customer care. He says my mobile is under offer 5000 rs no display available... Vivo is very worst...I need vivo v17 pro display...
            Apr 5, 2023
            Complaint marked as Resolved 
            My email I'd [email protected] Phone number 9080694044 I visit vivo authorised service center Martha dam, kanyakumari District, tamilnadu. An I am contact vivo head ofc customer care. All r say vivo 17 pro display no available.
            View replies
            Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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              R
              Rajen2020
              Mar 22, 2023
              Mar 23, 2023
              This thread was updated on Mar 23, 2023
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              Address: Navi Mumbai

              Dear Sir as I Rajen have placed the order for handset from iqoo.com (Vivo) for model Neo 7 8gb/ 128g and paid the online money 28, 500 after discount on 16march 2023 in there website it was mention after receiving the payment I will receive the mail with dispatch of the product between 24-48 hours, unfortunately they have not replied me and I requested them that I have cancelled the order and return my money back, I have cancelled on phone and on e-mail also, but they are not providing any updates to me, I am very disappointed I request you please help me with this situation.

              Thanking You,
              Rajen
              [protected]
              View replies
              Hi Rajen! Sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@iqoo.com, so that our concerned team will assist you with the best solution.
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                J
                [email protected]
                Mar 15, 2023
                Mar 16, 2023
                This thread was updated on Mar 16, 2023
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                I has forgotten my app encryption password and recovery question answer please tell me how to recover it
                View replies
                Hi Jayanth, thank you for contacting vivo India. Kindly share your query on our social media pages Facebook, Instagram, Twitter, mail us at [protected]@vivo.com or call us on our customer care toll-free number[protected]/[protected], so that, we may help you in a better way.
                Reply
                Hi Jayanth! Sorry to hear this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com, our team will be happy to help you. Thanks!
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                  S
                  SHAHIN N P
                  from Powai, Maharashtra
                  Mar 1, 2023
                  Mar 3, 2023
                  This thread was updated on Mar 3, 2023
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                  Resolved

                  After latest update green line appeared on my VIVO X70 PRO

                  When I am using my VIVO X70 PRO latest update prompted and I have updated it to new update. After one day when I am using the phone a green line appeared on the phone. Hope vivo will fix this in update or replace it....
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                  P
                  Priya Choubey
                  Feb 28, 2023
                  Mar 1, 2023
                  This thread was updated on Mar 1, 2023
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                  Address: Kolkata

                  I have been using Vivo X70 Pro for the last 1 .1 years and a software update as recommended by the phone, After updating few days later suddenly a green line appeared on my phone from top to bottom. It's seems like a software bug.

                  I hope that Vivo will fix this via software update or will replace the phone.
                  View replies
                  Same issue for me
                  Reply
                  Vivo Mobile India Customer Care's response, Mar 3, 2023
                  Verified Support
                  Hi Priya! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [email protected]
                  our team will be happy to help you. Thanks!
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                    P
                    [email protected]
                    Feb 25, 2023
                    Feb 26, 2023
                    This thread was updated on Feb 26, 2023
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                    Address: Palanpur Mobile no 9574226786

                    Mobile parched 9 oct 2022 No use mobile Mobile open 1 month ago mobile hang problem Kindly request Mobile change you
                    +1 photos
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                    Hi Pankaj! Sorry for the trouble caused to you. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                      R
                      Rinoob kk
                      Feb 25, 2023
                      Feb 26, 2023
                      This thread was updated on Feb 26, 2023
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                      Address: Rinoob kk karakkulavan (h), Bheemanad palakkad 678601

                      This hand set note value for money very bad charginv and spraker performance
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                      Hi Rinoob! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
                      our team will be happy to help you. Thanks!
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                        V
                        [email protected]
                        Feb 23, 2023
                        Feb 24, 2023
                        This thread was updated on Feb 24, 2023
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                        VIVO T1 pro

                        I have placed order for vivi t1 pro model on your website on[protected] and the order no is

                        [protected].

                        Still i didn't get a call from courier team. Regarding this order, i chat with your team and they said that it will deliver to u before 21st but when i am seeing that courier tracker, it is documented as consignee unavailable. How can they document wrong information without contacting me.
                        br...
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                        I
                        Irfan Irfan Khan
                        Feb 19, 2023
                        Feb 20, 2023
                        This thread was updated on Feb 20, 2023
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                        Address: nimaj

                        Sir my name is guljari lal vyas and my mobile number is [protected]
                        i purchase mobile in offline shop in diwali and dealer and company says you are eligible in cashback worth 3000/- and not get this cashback distributer is not call attend and please get cashback and i am going a case of a vivo comapny in jaitaran police station
                        View replies
                        Hi Irfan, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                        Hi Irfan! Sorry for the trouble caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                          A
                          anoopmsx6
                          from Mumbai, Maharashtra
                          Feb 12, 2023
                          Dec 8, 2023
                          This thread was updated on Dec 8, 2023
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                          Green line on display after software update - VIVO X60

                          Address: Tc 20/834(2), Surya Nagar 28, Karamana, Surya Nagar 28, Karamana, TVM

                          I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 12th Feb, I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update...
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                          Krish234
                          from Vijayawada, Andhra Pradesh
                          Feb 11, 2023
                          Feb 12, 2023
                          This thread was updated on Feb 12, 2023
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                          Address: Center 40-14-5, 1st Lane 2nd Floor, Brand Factory Road, Near Jyothi Convention, Chandramoulipuram, Vijayawada- 520010

                          I was using Vivo X60 pro for last 1 year and Last week i did a software update as per recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. When i tried to contact local vivo service Centre ( Vijayawada ) - they considered it as a physical damage showing a small scratch on top of the mobile but i heard that it is happening to many vivo users and it should be fixed by vivo. Please consider my issue as priority and resolve my issue asap
                          View replies
                          Hi Krish, sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                            S
                            shivapragathi
                            from Vijayawada, Andhra Pradesh
                            Feb 7, 2023
                            Feb 9, 2023
                            This thread was updated on Feb 9, 2023
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                            Green line issue on display of Vivo X50 Pro

                            Address: Vijayawada

                            I've been using the Vivo X50 pro for the last 2 years. I have updated the software recommended by the phone, After updating suddenly a green line appeared on my phone. This is very much affecting the clarity and quality of the display. When I visited vivo service Centre ( Vijayawada - ChandraMouliPuram Branch) - they considered it as a physical damage showing a small dent on the bottom of the mobile frame (There is no scratch/dent on the...
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                            Z
                            Zeeshan zish
                            from Chandpur, Uttar Pradesh
                            Jan 26, 2023
                            Jan 30, 2023
                            This thread was updated on Jan 30, 2023
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                            Address: Chandpur (Bijnor)

                            Hello Dear, I order Mobile VIVO T1 44W from #Flipkart on 19Th Jan And I recieved on 25Th Jan, but, I recyEmpty Parcel and Mobile Box seal is broken already.I make a Fully video i can’t believe on Flipkart
                            Bcause its a very Big fraud with me i am a regular customer of flipkart
                            So i request to flipkart
                            Plz Refund my Money Quickly
                            I humble request
                            And seller fully Fraud
                            Bcos Mobile Box seal was broken
                            And Nothing have in the Box
                            Seller name- #IndiFlashmart From Mumbai
                            I purchase first time to this seller
                            Very very bad Deal with it
                            And with flipkart
                            No surety have this flipkart
                            Thnx you
                            Refund my money quickly
                            View replies
                            Zeeshan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                              N
                              NG24
                              Jan 18, 2023
                              Jan 19, 2023
                              This thread was updated on Jan 19, 2023
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                              Address: shop no-o-92/5, canara street, munirka new delhi 110067

                              Hello,

                              I had been promised that I will be given bluetooth headphone with this smartphone.

                              IIts been 2 weeks now, the shop manager just says that the company has not sent the headphones yet.

                              Please help me in resolving the issue
                              +1 photos
                              View replies
                              Hello! Sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                              Reply
                              Hi! We will surely ensure appropriate support in this regard. Please share your complete concern with your contact details on our official mail id, which is [protected]@vivo.com. Our team will be happy to help you. Thanks!
                              Reply
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