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Vivo Mobile India Complaints & Reviews

www.vivo.co.in
4.1
Updated: May 16, 2025
Complaints 1045
Resolved
807
Unresolved
238
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Vivo Mobile India reviews & complaints page 7

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A
Arju TP
from Kozhikode, Kerala
Apr 24, 2023
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Address: Thilakam hos , Balussery

My phone has over heating issues while using and also on charging
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Hi Arju, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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    D
    Dipayansr
    from Howrah, West Bengal
    Apr 23, 2023
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    Hi,
    Myself Dipayan Sur, I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
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    Hello Dipayan, sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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    Dipayansr's [Complaint's author] reply, Sep 25, 2023
    Hi, screen display was replaced by Vivo that time and it was resolved. Again that issue re-appeared, now tell me what to do? How many times i should change the display? Better you replace the phone to avoid any further issue. This is really disappointing from brand like Vivo.
    I have sent email to you. Now waiting for resolution.
    Reply
    AwaisAnsari's reply, May 6, 2023
    Did they reply brother please tell
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      D
      Dipayansr
      from Howrah, West Bengal
      Apr 23, 2023
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      I have purchased Vivo X60 on December 2021, recently after a system update i noticed green line appears on my x60 display screen, vivo service centers are asking me to pay approx 12000rs to change the display. But after purchasing it at a cost of 34000, within 1 year 5 months if i am asked to pay again Rs 12000 then its completely unfair and this is not expected from a flagship brand. If trust is broken then its difficult for us the consumers to rebuild again. This happened after a system update and i want Vivo to replace it free of cost as they are liable for this big mess.
      View replies
      Dipayan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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        N
        Ninto Antony
        from Thrissur, Kerala
        Apr 14, 2023
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        Address: Thrissur,Kerala

        I am using vivo x70 pro for the last one and half years.Now I have a problem with this mobile is showing green line on mobile screen.My device is running on Android 13(Funtouch OS 13).Build No-PD2135BF_EX_A_38.20.2(This was my last update).I went to service center (Thrissur, Kerala) and explain the issue.They told me to replace the display and it will cost 13500.My phone condition is just like new one(not even single scratch).I don't replace display by paying 13500 for my mobile having green line issue.

        I don't know why this green line occur on display with normal usage.

        Pls solve my problem as soon as possible.
        View replies
        Hi Ninto! Sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
        Reply
        Ninto Antony's [Complaint's author] reply, Apr 20, 2023
        Display got replaced and issue solved.Thanks vivo for the support...
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          S
          Salim1234
          from Palakkad, Kerala
          Apr 9, 2023
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          Address: Kallithodi house, Thrikkadeeri

          Concurrent boot loop issue with vivo u10 smartphone
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          Hi Salim! Sorry for the inconvenience caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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            A
            Ansari8492
            from Ahmedabad, Gujarat
            Apr 8, 2023
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            I want buy vivo v17 pro display but worst company vivo say display not available u pay 25000 and buy new phone and my phone value only 20% less(5000) its a 30000 pay when i buy.i reccomend to all dont go Vivo because vivo does not have parts available...
            View replies
            Hi Ansari! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
            our team will be happy to help you. Thanks!
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              I
              Ishammohammed
              from Mangalore, Karnataka
              Apr 7, 2023
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              The issue is now getting out of Hands the same issue the other users have found, my phone is about 1.8 years old I got this issue a 6-7months ago after updating the software the green line is taking all over my display...i contacted the vivo service centre because of scratch in the edge of panel they refused to do it...whose.mistake is it when the display is broken without a physical damage.fix this issue of my phone..there is no Dave's in the screen however they refused to do and asked to pay full amount of the display replacement...this is the problem of the manufacturer..
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              Hi Isham! Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                V
                Vijinglinden
                from Thuckalay, Tamil Nadu
                Apr 5, 2023
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                Resolved

                Address: Vivo
                Website: Vivo

                I want vivo v17 pro display. I am contact vivo customer care. He says my mobile is under offer 5000 rs no display available... Vivo is very worst...I need vivo v17 pro display...
                Apr 5, 2023
                Complaint marked as Resolved 
                My email I'd [email protected] Phone number 9080694044 I visit vivo authorised service center Martha dam, kanyakumari District, tamilnadu. An I am contact vivo head ofc customer care. All r say vivo 17 pro display no available.
                View replies
                Hi! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                  R
                  Rajen2020
                  Mar 22, 2023
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                  Address: Navi Mumbai

                  Dear Sir as I Rajen have placed the order for handset from iqoo.com (Vivo) for model Neo 7 8gb/ 128g and paid the online money 28, 500 after discount on 16march 2023 in there website it was mention after receiving the payment I will receive the mail with dispatch of the product between 24-48 hours, unfortunately they have not replied me and I requested them that I have cancelled the order and return my money back, I have cancelled on phone and on e-mail also, but they are not providing any updates to me, I am very disappointed I request you please help me with this situation.

                  Thanking You,
                  Rajen
                  [protected]
                  View replies
                  Hi Rajen! Sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@iqoo.com, so that our concerned team will assist you with the best solution.
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                    J
                    [email protected]
                    Mar 15, 2023
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                    I has forgotten my app encryption password and recovery question answer please tell me how to recover it
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                    Hi Jayanth, thank you for contacting vivo India. Kindly share your query on our social media pages Facebook, Instagram, Twitter, mail us at [protected]@vivo.com or call us on our customer care toll-free number[protected]/[protected], so that, we may help you in a better way.
                    Reply
                    Hi Jayanth! Sorry to hear this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com, our team will be happy to help you. Thanks!
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                      S
                      SHAHIN N P
                      from Powai, Maharashtra
                      Mar 1, 2023
                      Resolved
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                      Resolved

                      After latest update green line appeared on my VIVO X70 PRO

                      When I am using my VIVO X70 PRO latest update prompted and I have updated it to new update. After one day when I am using the phone a green line appeared on the phone. Hope vivo will fix this in update or replace it....
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                      P
                      Priya Choubey
                      Feb 28, 2023
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                      Address: Kolkata

                      I have been using Vivo X70 Pro for the last 1 .1 years and a software update as recommended by the phone, After updating few days later suddenly a green line appeared on my phone from top to bottom. It's seems like a software bug.

                      I hope that Vivo will fix this via software update or will replace the phone.
                      View replies
                      Same issue for me
                      Reply
                      Vivo Mobile India Customer Care's response, Mar 3, 2023
                      Verified Support
                      Hi Priya! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [email protected]
                      our team will be happy to help you. Thanks!
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                        P
                        [email protected]
                        Feb 25, 2023
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                        Address: Palanpur Mobile no 9574226786

                        Mobile parched 9 oct 2022 No use mobile Mobile open 1 month ago mobile hang problem Kindly request Mobile change you
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                        Hi Pankaj! Sorry for the trouble caused to you. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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                          R
                          Rinoob kk
                          Feb 25, 2023
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                          Address: Rinoob kk karakkulavan (h), Bheemanad palakkad 678601

                          This hand set note value for money very bad charginv and spraker performance
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                          Hi Rinoob! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com
                          our team will be happy to help you. Thanks!
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                            V
                            [email protected]
                            Feb 23, 2023
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                            VIVO T1 pro

                            I have placed order for vivi t1 pro model on your website on[protected] and the order no is

                            [protected].

                            Still i didn't get a call from courier team. Regarding this order, i chat with your team and they said that it will deliver to u before 21st but when i am seeing that courier tracker, it is documented as consignee unavailable. How can they document wrong information without contacting me.
                            br...
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                            I
                            Irfan Irfan Khan
                            Feb 19, 2023
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                            Address: nimaj

                            Sir my name is guljari lal vyas and my mobile number is [protected]
                            i purchase mobile in offline shop in diwali and dealer and company says you are eligible in cashback worth 3000/- and not get this cashback distributer is not call attend and please get cashback and i am going a case of a vivo comapny in jaitaran police station
                            View replies
                            Hi Irfan, sorry for the experience you had. We will surely help you regarding this. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
                            Reply
                            Hi Irfan! Sorry for the trouble caused to you. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                              A
                              anoopmsx6
                              from Mumbai, Maharashtra
                              Feb 12, 2023
                              Dec 8, 2023
                              This thread was updated on Dec 8, 2023
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                              Resolved

                              Green line on display after software update - VIVO X60

                              Address: Tc 20/834(2), Surya Nagar 28, Karamana, Surya Nagar 28, Karamana, TVM

                              I have been using Vivo X60 for the last 1 .5 years and yesterday I did a software update as recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. Today 12th Feb, I visited the local vivo service Centre ( Trivandrum ) - they also confirmed that the issue is with a software update & advised me to pay RS: 9300/- to replace the display. I told them that the problem is because of the software update...
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                              K
                              Krish234
                              from Vijayawada, Andhra Pradesh
                              Feb 11, 2023
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                              Address: Center 40-14-5, 1st Lane 2nd Floor, Brand Factory Road, Near Jyothi Convention, Chandramoulipuram, Vijayawada- 520010

                              I was using Vivo X60 pro for last 1 year and Last week i did a software update as per recommended by the phone, After updating suddenly a green line appeared on my phone from top to bottom. When i tried to contact local vivo service Centre ( Vijayawada ) - they considered it as a physical damage showing a small scratch on top of the mobile but i heard that it is happening to many vivo users and it should be fixed by vivo. Please consider my issue as priority and resolve my issue asap
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                              Hi Krish, sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
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                                S
                                shivapragathi
                                from Vijayawada, Andhra Pradesh
                                Feb 7, 2023
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                                Address: Vijayawada

                                I've been using the Vivo X50 pro for the last 2 years. I have updated the software recommended by the phone, After updating suddenly a green line appeared on my phone. This is very much affecting the clarity and quality of the display. When I visited vivo service Centre ( Vijayawada - ChandraMouliPuram Branch) - they considered it as a physical damage showing a small dent on the bottom of the mobile frame (There is no scratch/dent on the display screen) and also it is not a dent proven by many vendors outside. This happened due to software update and it should be fixed by vivo. I have raised complaint in vivo portal and also mailed to [protected]@vivo.com but of no use. This issue, being raised by most of the x-series users and not getting fixed is of big concern. Kindly resolve my issue at the earliest.
                                View replies
                                Hi Shiva! Sorry for the experience you had. Please share your complete concern along with the contact number on our official E-mail ID: [protected]@vivo.com so that our concerned team will assist you with the best solution.
                                Reply
                                Hello, I am unable to see the email id which might be due to privacy concern..Pls can you share me the details in some other way.
                                Reply
                                Vivo Mobile India Customer Care's response, Feb 10, 2023
                                Verified Support
                                Hi Shiva! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [email protected]
                                our team will be happy to help you. Thanks!
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                                  Z
                                  Zeeshan zish
                                  from Chandpur, Uttar Pradesh
                                  Jan 26, 2023
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                                  Address: Chandpur (Bijnor)

                                  Hello Dear, I order Mobile VIVO T1 44W from #Flipkart on 19Th Jan And I recieved on 25Th Jan, but, I recyEmpty Parcel and Mobile Box seal is broken already.I make a Fully video i can’t believe on Flipkart
                                  Bcause its a very Big fraud with me i am a regular customer of flipkart
                                  So i request to flipkart
                                  Plz Refund my Money Quickly
                                  I humble request
                                  And seller fully Fraud
                                  Bcos Mobile Box seal was broken
                                  And Nothing have in the Box
                                  Seller name- #IndiFlashmart From Mumbai
                                  I purchase first time to this seller
                                  Very very bad Deal with it
                                  And with flipkart
                                  No surety have this flipkart
                                  Thnx you
                                  Refund my money quickly
                                  View replies
                                  Zeeshan! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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