[Resolved]  Vivo Mobile India — Front camera stuck while using

Address:

ROHINI

To the

Respected mobile service maintenance department.

My name is ajay nogai
A very unhappy customer of vivo mobile services.
This is in regard with a vivo mobile which i have purchased on the model number is vivo 15 pro ruby red.
Purchased on 14/08/2019. From flip cart online
I had a issue with my phone that front camera not slide up during using from end of apr 2020.
But due to the covid -19 situation and lockdown imposed by the government i could not visit the gallery for repairs.
Now as the lockdown was removed by the government and i visited the vivo galley in vaishali _haicheng mobile
I visited the gallery on 8 jul 2020.
The gallery staff directly told me this is a physical damage and display need to be change. Now there has not been any physical damage at all, no crack on the screen nothing not even a scratch.

The gallery staff checked my phone and said now i will have to pay 6500 rs. For a new display.
I was shocked as. For me 6500 rs is a big amount in this lock down period it was such a critical time for me.
So i informed him i am. Not going to pay as i want on my phone display under warranty.

I am using my sisters mobile now the damage had been done to me both emotionally and financially as i am jobless and can't pay any more amount to have my display repaired.
I have lost trust in vivo completely and will never recommend anyone to use vivo mobiles in my life at all.
I really want the display to be replaced by vivo mobiles, and i am very unhappy customer of vivo mobile services.
Kindly look into this as soon as possible or else i will be taking this further.

I am also attaching a few documents attached in regards with this.

Thanks and regards

Ajay nogai
Mob number -[protected]
Email address:- [protected]@gmail.com
Mobile model vivo 15 pro ruby red.
Imei number [protected]