[Resolved] Vivo Mobile India — unresolved warranty fraud by vivo mobile india | |||
Grievance for being cheated in terms of warranty By vivo mobile india Copy of mobile phone bill with imei numbers and job sheet from service center is placed as attachment. I am strongly not in agreement with whatever story service center agent has cooked up over the job sheet merely to prove his point and to extract money for repairing handset that is under active warranty period. Background - on 20 march 2019, i bought a vivo y95 mobile handset (Sn-a807sc506c00) from a retailer shop, m/s hello mobiles ([protected], [protected]@gmail.com) in port blair. After a period of about seven months, on 03 nov 2019, graphics of the phone display distorted and cluttered with multiple red lines and by 04 nov 2019, the display totally gave up. It is pertinent to mention that the phone was never dropped on hard surface or immersed into the water. It had no physical damage or traces of water, when produced in front of the service center staff. However, since purchased, formation of moisture inside camera lenses was often a problem, especially whenever it was exposed to the air-conditioned environment for prolong duration. As, the remaining functions were satisfactory, i didn’t approach service center for any assistance until the display malfunctioned. Grievance on the incident - as the phone is under warranty period for one year from the date of purchase, i preferred to approach m/s yingjia communication pvt. Ltd., the only authorized vivo service center in port blair. However, instead of rendering support with positive response, the staff at service center resorted to weird allegations based on all sorts of assumptions/ speculations just to disagree for repairs under warranty. Assumptions were made to such an extent that even the laws of physics were amended to support their own argument with illogical statements that the water inside phone evaporated and converted into moisture. Whereas, it is a basic concept that moisture is formed as the air condenses. Undoubtedly, it is a case of material failure, wherein the body of the phone could not withstand low temperatures of domestic air-conditioner, when exposed for prolonged duration. This led to formation of moisture and subsequently white patches over a period of time due to ion effect of air impurities. Obviously, a user cannot go to space or shelter himself inside vacuum for making calls or using handset. External environment will have its effect and cannot be neglected. Conclusion - it is submitted that the breakdown of mobile phone display is purely a case of material failure and i cannot be held responsible for this. As no traces of water was observed, when the phone was offered at the service center, it cannot be stated with certainty that the phone was damaged because of liquid contact. However, if the company has already set its policy not to entertain any warranty defects and to levy cost of spares and repairs on the users, the service centers are free to trap vivo users with hundreds of reasons only on the basis of assumptions, for declaring the warranty null and void. Such indifferent response from the vivo service center, blaming its user for no fault is extremely disappointing and a cause of concern. Accordingly, with full generosity, i make a humble request to vivo company to address my problem at the earliest and issue necessary directives for repair of my vivo handset under warranty. Warm regards, Shekhar dudhraj, [protected] /[protected] ([protected]@gmail.com) Port blair South andaman – 744102 Was this information helpful? | |||
Jan 9, 2020 Complaint marked as Resolved Verified Support Dec 09, 2019 Vivo Mobile India Customer Care's response Hi Shekhar, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your complete details on our official mail id that is [protected]@vivo.com
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Plot No. 54, 3rd Floor, Delta Tower, Sector – 44, Gurgaon, Haryana, India - 122003
The issues noted when screen were keen on booting and off, when I were trying to look for messages.
Later a day after discovering service centre, technician told the water stane noted on front camera, which might hv happened 6months before due to humidity in Indian environmement.
The reason of failure explained is not justifiable, the service technician told to replace the mother board of Mobile. also I the data in mobile cant be recovered.
Its verypainful for such a special instrument we are keeping with us and become fully dependent.
Now company is raising their hands, with unresolved. asking money 12000/- for mother board.
Its not acceptable at all.
after function stopping / scrap of instrument .. the instrumented coasted 2538/- monthly .. which is very high for normal person.
also in two days the loss of busininess I made is unpredictable.
I suggest not to purchage such a instrument which is not having after market service.
Regards;
Pradeep Singh
[protected]