[Resolved] Vivo Mobile India — vivo v7 plus/no music app continue runs and stops automatically

PrashantPriyanka

from Kolkata, West Bengal

Address:	Patna, Bihar, 800007
Website:	Vivo v7 plus

Purchased this mobile a month ago and since a week i'm facing the problem which is major.
While running saavn, wynk or any other music app, it stops itself as i've tried to remove the cache, data and also modified all the settings.

I'm damn sure that this problem belongs to this phone series, not with the app.

Please sort it out at the earliest.

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Feb 28, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Jan 28, 2018

Updated by PrashantPriyanka Purchased vivo v7 plus mobile a month ago and Since a week I'm facing the problem which is major.
While running saavn, wynk or any other music app, it stops itself as I've tried to remove the cache, data and also modified all the settings.

I'm damn sure that this problem belongs to this phone series, not with the app.

Please sort it out at the earliest.

Verified Support

Jan 28, 2018

Vivo Mobile India Customer Care's response Hi PrashantPriyanka, sorry for the inconvenience caused. In order to assist you regarding your
concern, please share your contact number and location on our official mail id
that is [protected]@vivoglobal.com .

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Comments

Mohammad Sayeed Safi

from Kawardha, Chhattisgarh

When i m buying this phone VIVO V7 no one will tell me that this phone doesn't support direct video call from JIO sim.

Vivo Mobile India Customer Care's response, Jan 30, 2018

Verified Support

Hi Mohammad Sayeed Safi, sorry for the inconvenience caused. In order to assist you regarding your
concern, please share your contact number and location on our official mail id that is [email protected]

Lin Dan

i came to this thread when searching for the same issue.
I am using Samsung before and recently my daughter got my samsung in exchange for her Vivo7.
I notice that any app i am using to listen to music when running stops after around 10mins, whether the music is in the sd card or internal storage. What is the problem here vivo team.

Vivo Mobile India Customer Care's response, Jul 27, 2018

Verified Support

Hi Lin Dan, sorry for the inconvenience caused. In order to assist you regarding your concern, please share the correct model number, contact number and location on our official mail id that is [email protected]