VLCC — Regarding misinformation and fraudulent means o[censored]sing Bajaj Finserv without consent

Address:

Punjabi Bagh vlcc

This is regarding my complaint on VLCC Punjabi Bagh for the services and counselling I availed on 11th of January 2021. I went there for a makeover of my hair and for enquiring about the treatment regarding hair loss. The hair stylist Imraan, gave me a wonderful haircut and during the process suggested that I check out their h-gro program that was giving magnificent results to the clients. He suggested that unlike his other clients, who were taking up to 10sittings and had wonderful results after 5-6 sittings. He literally vouched for them and said that approximately 6 sittings would cost me 1.2 lakhs. I asked whether any offers or payment installments would be available. He said that the best thing is to put it on a DIVA card so that I can avail the 50% offer that would cover PRP treatment which will give increased efficacy. He said if instalment type payment and if I didn’t want to do it in credit card-then they had the Bajaj finance capital service and many of his clients availed it. He called in the person who worked for Bajaj finance, and they said I have to download the app and he would check whether I was eligible. This required at least 2-3 OTP to be generated back to back. None of the OTP messages said the function of that OTP and had a standard template, so I didn’t have any suspicion.

Meanwhile Imraan told me that there is an hyaluronic acid treatment that has amazing results. He said if I would pay 3.5 lakhs in the card, then I can avail services worth 5 lakhs which would cover this hyaluronic acid treatment as well. When he said that it was 1.6 lakhs, I was hesitant and said I didn’t want it. Upon this he showed me some before and after pics- 2 people of foreign origin and a third pic explicitly had google lens written on it ( because he tried taking a screenshot of google images). This is when I got super skeptical. On reaching the billing counter around 7.45pm, I asked them to give the bill of services I availed that day- a hair cut, a hair gloss treatment and a pedicure and would come back at a later time to discuss the treatment. At this point Imraan, center manager Zeba and the bajaj finance guy told me that they already transferred 1.2 lakh through the last OTP. I was very upset and said it was not acceptable. And said I wouldn’t want to take any more money from Bajaj finance. Upon this they said that it is not reversible and if I paid down payment of 44, 456 they would try and see what could be done about it. They did not give me any bill then – even for the services I did that day and said they have to speak to their management.

I waited for an entire day and called them thrice -after which two separate bills of DIVA card- one card of one lakh and other for 50, 000 was issued excluding tax ( this was only sent next day evening after many calls). Every time I called them and asked the details or the bill for that day's service- that would simply tell me that it would be added to the book allotted for each person’s DIVA card and I could take a pic of it on coming to the centre. He sent me a before and after pic of the clients who had taken the service and said that results came after 6 sittings. Sensing the lack of transparency, I called the PUSA branch of VLCC and checked VLCC’S website to understand that H-gro was launched just two and a half months back and it was impossible for people to do 10 sittings in total (one sitting every month) to get their desired results. I asked about the dermatologist’s contact who did this procedure in the centre, so that I can clarify my doubts. Imraan said it was not feasible. I asked for details of the treatment- he just sent me the screenshot of the poster of that treatment. I asked him how I could enroll for a service with only this much details. Then I also realized that in diva card services are added on MRP and not on offer price that the centre otherwise gave its client. This ensured vlcc gets a bulk amount, whereas a customer has no benefit of a card as everything was on MRP and hence there is no advantage of an extra 50% amount that is credited to your DIVA card. This time I realized that I have been tricked. I asked for a refund – and they told me it is refundable. They didn’t care anymore as the amount had come in and was locked with them- whether I did h-gro or not.

I thought of posting this story on mine and my husband’s facebook, Instagram and with a link on my twitter handle addressed to VLCC. The commission or incentive system that you promise to your staff on luring your customers causes them to be deceitful about the manner, methods and way in which customer buy the services. Sharing on social media platforms would make sure that no other customer becomes gullible to this scheme as I did and it will create a general awareness. Then I thought, I would try the customer grievance cell and see how this can be resolved. I have some of the conversations on whatsapp, the screen shots of which can be sent to you on request. You can look into the cctv footage of the reception as the OTP issue and involuntary transfer of the amount from Bajaj finance was done and later admitted by the staff right there. I am attaching the bill ( I have not taken any treatment so far in the card ) and looking forward to your call regarding the refund hoping that it can be solved at the earliest.