Vodafone Idea — call failure & illegal collection of rs.150 for ekyc verification

Address:	New Delhi, Delhi, 110063
Website:	vodaphone idea

I have ported my mobile no [protected] from airtel to idea.Ihave paid Rs.150 to Mr.Kamal paytm vallet linked to mobile no.[protected] the persom deputed by Sh.Rahul Bedi Manager Idea.He requested me to pay this amount and the same will be adjusted in the coming bill.However after persistent follow up with the IDEA nothing has been done so far.The amount is charged for e KYC which is illegal.There was call failure most of the time.So I have again ported my number to AIRTEL on 24.10.2018.Please take up matter with IDEA and also advise me to whom take up the matter as ther is no response from IDEA even the matter was reported to appelate authority of IDEA and I personalt lodged complaint with their customer care centre at A5 Paschim ViHAR New Delhi.I am enclosing the correspondence with IDEA up todate through e-mail