Vodafone Idea — complaint against idea/vodafone

Address:

Madhyamgram

Hello sir,
I, prabir kumar deb, from deb enterprise, we have a corporate connection at idea from 10 to 12 years, now in this lockdown time you have disconnected our service, without informing us, from march 2020 we are trying to reconnect the connection, we have visited nearby idea stores and trying to catch you by helpline number but nothing happens. from the idea store i got a number of the senior manager named anirban ([protected]), he told it will be resolved in two days, for that i have to submit my documents, though i have already submitted my documents in past but that time i submitted them again through email the email id is debenterprise. [protected]@gmail.com, and the recipient is mi. [protected]@gmail.com dated 15th july 2020.
Then barasat idea store gave me a sim card also (Sim number[protected]), after that, i started following up to reissue the issue, after some phone calls he did not pick up my calls. Again i visited the idea store, they asked me to go to the vodafone store, in this covid period, the maximum time the stores are closed, then again vodafone store sends me to the idea store again and told me that they can’t do anything. I repeatedly visit the idea store and it feels like a ball, at the end of this harassment, idea store of barasat told me to go to nagerbazar office.
When i visited the idea nagerbazar office, mr. Abhishek ([protected]) completed my verification and told me to wait for a while, after that he told me we have to go to dalhousie idea store, because my number is blocked from there. When i have enquired about it they told me idea and vodafone are merging up, and it will take some time to resolve. That time i told him that number it's my corporate number and related to my business, it is very crucial for me to have that number back. Please let me know what to do?
He gave me a phone number of ms. Chandrani mukherjee ([protected]) and i called her, someone picked up the call named sourav adhikari, he checked the number and it is inactive due to pending documentation, after that i told him, i have already submitted the documents and rest of my 12 corporate numbers are running, all my 13 corporate numbers are running by a single document if the 12 numbers are running then why this number is inactive? I want to know that this occurs who is responsible? But he didn’t give me any satisfactory answer and kept telling me that it will not be resolved anyhow. Lastly, i am requesting idea/vodafone to resolve this issue asap, as i am running various types of business and using this number from last 10 years, many things depend on this number, i am losing connection and business, is it acceptable to have this kind of behavior after using a corporate connection from 10 years? since i am requesting to resolve it on an urgent basis, it is too important for me to have the number back. hope i receive a prompt response from your end.
Thank you and waiting for your response.
Prabir kumar deb