Vodafone Idea — POSTPAID VI SIM card has lost, So how to apply duplicate SIM as the SIM owner is in Abroad (KSA)

Address:

Bangalore

Hello Sir/Madam,

As recomended by VI team, my SIM card (+91 [protected]) was delivered to Bangalore through my friend from Saudi Arabia last week for porting to Airtel. Unfortunately SIM got lost somewhere and wanted to apply for a duplicate or suspend services for at least a year's time.

My wife, currently staying in Bangalore and my cousins have visited at least 10 times to HSR Layout and Yelenka New town VI store for this purpose. They were treating us like a dog or monkey. Vodafone India (company) is the worst company I ever experienced in my entire life.

Sir, without even using their SIM/services I have been paying around 1300 INR for the last 3 to 4 months after reach abroad. When call to VI customer care, they dont give a proper responses and told they cannot do anything until I return to India. Sir, I reached KSA just 3 months back (that too via transiting other country with huge travel expenses) and will not be able to go back to India atleast a year time.

Really fructated for their unethical behaviour and services. I was surprised why they don't support online porting in a pandemic situation, atleast for their Overseas custoners. They are purposefully decieving us due to sake of money. I understand that Vodafone has this crazy rule about discontinuing a postpaid connection (seen many complaince in consumer court).

Sir, please consider my current situation and help to solve this problem.

My Saudi Contact Number : +[protected]

Regards,
Shaheer