Vodafone India Complaints & Reviews

I was a Pre-paid customer since many years and I used to buy a lot of talk time. Just last year one of Vodafone representative convinced me to go for a post-paid plan with a monthly rental of Rs. 299/-. My number is[protected]. Please note that I was assured by the representative that except for usage charges & Tax, no other additional charges would be required for me to pay at any point of time.

Recently to my surprise I noticed that in some of my monthly bills, an additional Rs.50/- is being charged as CLIP charges without any notification, which is highly unexpected from a reputed organisation like Vodafone. I’m highly disappointed with this kind o[censored]nprofessional act, which is simply cheating. Being an NRI I don’t stay in India for more than 4/5 months in a year and I leave my phone with my family. They are not aware of all this tricky billing and they religiously keep paying the bills. Now after I came back to India this month I’ve noticed that in bills of Nov’07, Jun’08, Jul’08 & Aug’08 the additional CLIP charges each of Rs.50/- have been included. This may be a mistake by Vodafone people - now they are liable to correct the same - why should I lose the money because of their organizational mistake ?

I would request you to please arrange for reversal of all the charges which has been deducted till date. Also please ensure not to repeat the same mistake again, which would force me, all my friends & family members to withdraw clientele from Vodafone to look for an honest alternative.

Some local vodafone store which are not properly subscribed by vodafone.in but yet giving sim cards and make foolish some customers like me .I gave all the original documents like my voter id card xerox and original passport size photographs as well.But that cunning local vodafone store owner didn't send it properly to the vodafone office.I have two connection in my name and filled up the multiform in dumdum vodafone store which is originally subscribed by vodafone on 2nd august 07.Form there i was said my connection is contuinuing within 15 mins.Today is 19 august, 07.But still vodafone care saying they did not get my address properly.Now I am in Hydrabad.I can not reach properly to the kolkata vodafone care due to distance problem.I habe over 200 rs balance on that sim and I can not connect to my associates.

This is Bimbita Dasgupta. I am a customer of vodafone prepaid mobile connection. My number is [protected]. Last 26th july I have recharged for Rs. 222 twice from "Vodafone Store" in Judges bunglow road, Ahmedabad. The person who did my recharge wrongly put the number and still I have not got my recharge. I visited regularly the store complaining them about my problem. But nobody helped me till now. The company has the tag line "HAPPY TO HELP" I am sorry to say you people are not keeping your words. Your executives regularly tell me that it'll be done but no result. Now I want my money back Rs. 444 is not a matter of joke. Else i've to go for consumer forum. This is a just transfer from wrong number to my number. But your executives are doing nothing. They even not listening to me now. Being an MBA student I know what does a customer mean to a company so plz I'm requesting you to help me out.

I am a Post Paid Subscriber of Hutchison ESSAR No. ([protected]) since April 2002. I have not had any such issues in the past transaction switch HUTCH. However this time they crossed their limits

On 14th aughust I lost my mobile immidiatly I blocked that card and apply for new card in Vodafone mini store near kalina providing all necessary documents and the sitting guy told me its activated in 2 hours, now today is 19th august 2008 frm last 5 days I am waiting for activating my card but its nt happening till nw and every 3 hours I calledup the CRE’s and they giving me 2 hours ka time this type of qulity of customer service they providing to me

Hello!

i m vinod kumar a customar of state bank of india branch dibai.
I gave a request of ATM CARD in SBI branch ADB dibai Bulandshahar date 14 july 2008.But could not receive ATM CARD till date.So i tell u that i gave 2 request of ATM CARD
1 vinod kumar
2 madan kumar
so my complaint that when a persom receive ur card in 7 days date 22july.but where is my card?
if any other person get my card and get the pin no. from bank than who is responsibale for this mistake.

Dear Sir,

Pls note that I m a Vodafone Prepaid Customer in UP(Prepaid Mbl No:[protected]).one month ago I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. I hv tried somuch to connect to your customer care but i hv never got any responce from your customer care number Then I got to know about this website reg. this issue and they give me a reply that, it is your minimum responsibility to send a request to me for confirming weather i want it or not. Also pls note that suddenly my balance become minus balance. I am using this connection only for my official purposes and I don't like any type of caller tunes in my number. Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number(pls note the Govt order reg. this).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your Business. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.

Regards,
Gopal Sharma

My name is Surajit Chattopadhyay and I stay at 1/19 Dover Place, Kolkata 700019, West Bengal.
On July 29th of 2008 I recharged my vodafone (no. [protected]) with Rs 99/-+Rs 148/-+Rs 51/- in which Rs 148/- is for 750 minutes free talktime from vodafone to vodafone (in a month). Suddenly and most surprisingly I found on 14th of August, 2008 that my free talk time has reduced to on 55 minutes only which is absolutely impossible because till that date I had made only a few calls to other Vodafone numbers.It has created a serious problem to me. Such an irresponsible service is not expected from a company like Vodafone. Nowadays it is found that in most of the times they do not show the remaining talktime after making a Vodafone call. I want an immediate solution to my problem.

Hello,

I have registered my cell phone [protected] as Do Not Disturb. However, the caller tunes unsolicitated calls were received. As my aged dad uses this phone, he does not understand it fully. As he took the call, Rs. 30 was deducted from the balance every month.

I HATE VODAFONE FOR NOT RESPECTING MY PREFERENCES AND STEALING MY MONEY.

Regards
Sunil Jangle

respected sir
myself Ajay Mittal resident Haridwar, Uttrakhand have taken vodafone Mobile Connect USB stick from haridwar vodafone mobile store on 25/07/08.The USB port is not working from 10 days.We have made a many complaints since that day But have not got any service reply. As I count from my experience, after sale services of such a reputed company 'Vodafone' are highly unsatisfactory.I'Am earlier having three prepaid numbers of vodafone on my name [protected], [protected], [protected] but this time my experience with the company is really noxious. As being an old customer I'am greatly disheartened by this worst situation of such an highly reputed company. I want an immidiate action to be taken to resolve the problem if you are really concerned with the reputation and customer satisfaction for your product.
Name of customer-Ajay Mittal
Adress-53 a Govindpuri, Haridwar
Model-K2540
Sim no-[protected]

Sir,
My no. is [protected](prepaid)

This evening as I am trying to change my caller tune but without my request or message my caller tune has been changed two times and charged Rs15 each .As I had tried for another song.
This is a request from you to look at this matter as soon as possible and it not be happened again.

Subject :Regarding corporate connection

I am having postpaid corporate connection ([protected]) from last one year.
I took new as add on connection ([protected]) as corporate connection (Talk 298-Advance) for one-year rental on 1 june08. I gave all required document to executive.
As per Vadafone executive ROSAN LAL-[protected] and my plan. New number was under corporate and there was 1000 min free from new number to old number and No any charges as old number.
When I got bill which was generated wrong.
First Month bill
Wrong charges For Clip[protected]rs 86 (there should not be any fee under corporate plan.)
Second month Bill
Wrong charges For Clip[protected]rs 49 (there should not be any fee under corporate plan)
Old corporate number=[protected] new add on corporate number=[protected].
When I talked to Customer care, he said by mistake it happened.
I went in vodafone store with all required document again on 10 July08.I met with Mr pradeep and he said within 48 hours all issues will be resolved.
But I did not get any positive response from vodafone within one week.

Again I went in vodafone store with all required document again on 18 July Friday08. And
I met with Mr UNIS and he said within 48 hours all issues would be resolved. He requested me salary slip.
I sent salary slip on 18 july08 and UNIS said me that within 48 hours Number will be converted as corporate.
Between this duration I wrote many emails to UNIS ALI (DEL) ; CORPORATECAREDEL ; gurpreet.[protected]@Vodafone.com but I did not get any positive response from them.
Again I went to vodafone store on 28 July08. I met with UNIS ([protected]) and Team leader PAMKESH ([protected]).
Both promised me that all issues will be resolved ASAP.
But still after 12 days everything is pending. But also after 12 days I did not get any response.

Again I want to vodafone store on 11 August08.
Still my number is not converted into corporate connection. (As per plan, executive and customer care)
Point: I m having corporate connection from last 2 years on the basis of that I took this connection. Obabiuosly my number must be under old connection i.e. as corporate connection.
I have paid rs 998 for one year.
I am waiting for two days to resolve my problem. If you are not able to solve my issues,
Refund my money.

Finally I decided to go in consumer court or TRAI for this issue.
Kindly accept my compliant and sign on it.

Regards Rajesh, [protected], 14 August2008

ON 15-July-2008 at 12:58 P:M i have given the fax to vodafone on their number [protected] i have submitted RS 1550 0n 27/07/2008 and also i have given them a mail regardnig the same, submitted my address proof, license cardand pan card copy to them but till now a date i.e 14-Aug-2008 they don't disconnect my phone.

My Alternate no is -[protected]...

I have a postpaid connection no [protected]. I am using in number from 2004 to till date. I was satisfied. But last six months they are charging Rs. 30 service pack for reduse STD charges every months on my bill. But i am not getting the benefit from last six months. So, I am very upset regarding my bill and poor services of Vodafone.
I complainted so many time on vodafone costumer care. but nobody short out my compaint. I am facing trouble to pay the bill because they are not giving me discount on STD calls.
They are charging unnecessary amount on my bill.

[protected] this is the number, about which i want to know??
this is a girl, knows my name. but don;t let me know that who is this...plz tell me about this number, otherwise this girl tease me...

Dear Sir/Madam

My self Luckky Prasad Srivastava from Delhi International Airport (Cargo Terminal).My Mobile No.is [protected].
On Dated 24/7/08 one Vodafone Executive Mr sunil Kumar(Intouch Solutions) come to convert my prepaid connection to Post Paid connection. I gave him 250/-Rs(Security Deposit).he give me receipt with DSA CODE:23, S No. 1427 dated 24/07/08 and address of Vodafone outlet is -Intouch solutions C-161, hemkunt house, Gautam nagar, Beside Community centre, Yusuf sarai, New Delhi-49.
My prepaid sim had been deactivated and my new sim is activated but they have registered it to the new number and that number is also alloted to another customer,
but as per conversation to them they told me that they will activate the previous prepaid number which is [protected] to postpaid number,
but till date i haven't got any feedback and i have also logged a complaint in Vodafone's customer care (Complain Log No.-[protected]) regarding this issue and also talked many times to their higher authority but they didn't resolved my issue because of that i need to take help of yours.
Till date my vodafone number is not activated but as per customer care records it is showing activated.
I also have the mails sended to them and their reply, today i have talked to them but they refused to do any help and solution.
I am sending you the copy of the mails sent to customer care & their reply: -


Services for Vodafone Number [protected] Inbox
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Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




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Dear Neha

Thanks for your Responding,

Today my Vodafone No.(which has been activeted in my sim by fault) has been inactive.can you please give me details that when my old No.[protected] activeted.


I m Suffered from last 3 weeks, Please help

My alternate No.is [protected].

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi

- Show quoted text -
On 09/08/2008, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:










Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


Reply Forward





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Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EM> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs

























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luckky shrivastava to sanjays.delhi, VODAFONECARE
show details 18:27 (40 minutes ago)

Dear Sanjay Sir

As per below mail you know about my problem, today again i call 111 & [protected] for solve this issue and talked with lot of representative by call forwarding including Miss Kaniska(TL) but no one have a solution.

Sir my Sim has been deactivated by vodafone team. customer care not reply with satisfactory answer.

so please help me.

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi



[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>

- Show quoted text -
Date: 11 Aug 2008 19:05
Subject: Re: Services for Vodafone Number [protected]
To: "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>


- Show quoted text -
Dear Neha

Thanks for your Responding,

Today my Vodafone No.(which has been activeted in my sim by fault) has been inactive.can you please give me details that when my old No.[protected] activeted.


I m Suffered from last 3 weeks, Please help

My alternate No.is [protected].

Regards,
Luckky Pr.srivastava(ICMS engineer)
Cargo terminal
Delhi International Airport
New delhi

On 09/08/2008, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:










Dear Mr. Srivastava,

Thank you for your e-mail dated 07/08/08 regarding the services for Vodafone number [protected].



We regret the inconvenience you have experienced and realize that this experience with Vodafone has left a lot to be desired. However, we stand by our commitment to provide the highest levels of service excellence.



We would like to inform you that we have forwarded your concern to our Specialised Vodafone Care team, kindly provide us 72 hours to get the same checked.



As soon as we receive the feedback, we will definitely revert back to you.



Looking forward to providing you with the best of our services at all times.



We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.





Happy to help,



Neha Sharma



Vodafone Care

Contact numbers*



Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +91-[protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in











[protected][protected][protected][protected]

From: luckky shrivastava [mailto:[protected]@gmail.com]
Sent: Thursday, August 07, 2008 2:19 PM
To: VODAFONECARE DEL (DEL)
Cc: SANJAY S DELHI
Subject: Fwd: Great Experience with Vodafone Services(Post paid Connection) REM-1



Dear Sir



Please do the needful





[protected] Forwarded message[protected]
From: luckky shrivastava <[protected]@gmail.com>
Date: 6 Aug 2008 13:05
Subject: Great Experience with Vodafone Services(Post paid Connection)
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com



Dear Vodafone Team



I want to share my great experience with Vodafone Services.



I had a Vodafone prepaid no.[protected] from last 4 months.last month one call has been received by me from Intouch Solutions, C-161, Hemkunt House"Gautam Nagar, Beside Community Centre, Yusuf sarai, New Delhi-49 that sir would you like to convert your prepaid no. to postpaid connection.they offer me 499 plan.I accept this plan and give 250/- for security Deposit(Receipt No.1427 and DSA Code:23 dated 24/07/08).



After some days when i was on romaing My prepaid Sim was Inactive then i insert New Sim(Sim No.[protected]) which has provide me by your Executive.I was very surprised that my no.had been changed.The New postpaid no. is [protected].



I complained to vodafone care regarding this issue(Complain Log No.-[protected]) but before log a complain i had talked to Vodafone Care CO-Executive Mr.Shailendra and he told me that i talked with our team member regarding this issue, your problem has been solved within 24 hours.but after 36 hours no one has been taken action so i log a complain in vodafone care.



I want my old Number [protected] which no.is also activeted in your record.





Would you like to help me?



My Address is:- Allied Digital Services Ltd

B-5, Kalkaji New delhi-110019

Thanks & Regards

Luckky Pr.Srivastava(Cargo Engineer-ICMS)
Indira Gandhi International Airport
CARGO Terminal Export Gate-2
GMR DIAL
Dial-[protected], [protected]



--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]




--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


--
Luckky P.Srivastava( ICMS Engineer )
Indira Gandhi International Airport
CARGO Terminal
GMR DIAL
Dial-[protected]


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"VODAFONECARE DEL (DEL)" to me
show details 18:28 (39 minutes ago)

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Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please email us at vodafonecare.[protected]@vodafone.com or SMS <EM> <email id> to 111 (toll free).

Manage your Postpaid account online – anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of service commands, click here. SMS the command to 111 (toll free) and the service would be activated /deactivated accordingly.



In the meantime, if you need any further assistance, please do call us on 111 (toll free) from your Vodafone mobile phone. We'll do our best to help you.





Happy to help,





Vodafone Care



Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in







My Vodafone

- Show quoted text -
Pay you bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


SMS service commands list

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated.




Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation

1
National Roaming
ACT NR
CAN NR
111
2 hrs

2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs

3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs

4
STD
ACT STD
CAN STD
111
2 hrs

5
ISD
ACT ISD
CAN ISD
111
2 hrs

6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs

7
Itemized Billing
ACT IB
CAN IB
111
2 hrs

8
Voicemail
ACT VMS
CAN VMS
111
48 hrs

9
Call Conference
ACT CC
CAN CC
111
2 hrs

10
Call Forwarding
ACT CF
CAN CF
111
2 hrs

11
Call Hold
ACT CH
CAN CH
111
2 hrs

12
Vodafone live!
ACT VL
CAN VL
111
2 hrs

























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Dear sir,


Respected sir i take a new connection of vodafone(Delhi- hutch) on date 30.08.2007 with "SAGEM MY 202X" handset in Rs.2399. from RAGHAV COMMUNICATION, KHANDSA ROAD, SECTOR-10A, GURGAON. Mr. Raghav tel me that he has not bill book so, he will gave the bill next day, but nex day he refused to give the bill and his father abusing me . i submitted my original document as per requirement. My Vodafone no.[protected] started on date 01.09.2007. My mobile no. not working, and Vodafone also stopeed its offer which was given with this Handset, from 05.10.2007 i contact on [protected] and 111 OF vodafone care they suggested me to go at Vodafone care, i visited the same at " VODAFONE CARE, 531/16, GURUDWARA ROAD, GURGAON" but officers at the vodafone care reply me that there are set problem and we do not nothing. after that i go to SAGEM care (opp airforce school, dehli road gurgaon{soni cellphone}) but they refused to check the my mobile handset without bill and warrnty card. Mr Raghav (from RAGHAV COMMUNICATION) told me that bill and warranty card wiil be given by "Mr. MOHIT (contact no.-[protected]) HUTCH DISTRIBUTER, PATAUDI CHOUCK, GURGAON." I contact to mr. MOHIT two times but he refused to give the bill and warranty card. Dear sir i request to you pl.help me in the matter of issue of biil and warranty card so that i can use my Vodafone service . Mr Raghav refused to give bill now, without bill under warranty repairing not possible. I am also sending a a/c payee cheque of Rs. 200 in favour of AZGUS Masuda, as per consumer form officer Mr. Raghvender Singh Rawat tell me, and a hard copy of this letter and warranty card which was given by salesman. After six month they do not reply me. when i contact them they reply that the complaint which was sent by me missplaced. sir i requeest again to you that please help me .

scheme detail

CONNECTION WITH" SAGEM MY202X "HANDSET WITH THREE YEAR VALIDITY
DATE :- 30.08.2007 OF PURCHASE


MOBILE HANDSET DETAIL:-

MY 202X TW MEBL HUTCH INDIA
MOBILE NO.- [protected]
SIM no.-[protected]
EIME NO.-[protected]


Address of selling party :-

MR. RAGHAV,
RAGHAV COMMUNICATION AND CYBER CAFE,
NEAR PUNJAB&SINDH BANK OFFICE,
KHANDSA MARKET ROAD,
SECTOR 10-A, GURGAON,
HARYANA
CONTACT NO.-[protected]



From

DHARAMVEER BOHARA

(working address)
Dhramveer bohara,
Plot no. 192, sector -4,
I M T Manesar, Gurgaon
(haryana)
Ph.no.- [protected]

(PERMANENT ADDRESS)

DHARAMVEER S/O RAMPAL JI BOHARA
NEAR PATWAR HOUSE,
VILL. & POST- DANTRA, VAYA- JETHANA,
TEH.-PISANGAN, DIST.- AJMER,
RAJASTHAN 305207
PH. [protected], [protected]

Sir,
My phone no is [protected]. Its a postpaid connection. I take it Friday on 08.08.2008.I give you all documents to your Dalhousi Vodafone Care Centre to Mr. Ayan. and also give a Rs. 500/- cheque No. 497719. But today my connection is off. why? Please confirm

Thanking you,
Ila Karmakar
19A/H/14, Goabagan,
Kolkata - 700006.

hi

I am Jagdish Badgujar. My no is [protected]. I activated one fnf no that no is [protected] in the month of June 2008.
After activating the fnf no I call to customer care and asked him that

When I sms bill to 111 I will get some unbilled amount that amount is calculated by flat rate 50paise/min OR fnf no is calculated by 10paise/min & remaining are by 50paise/min????????


Your executive replied me that it is calculated by flat rate 50paise/min.
And in your final bill if will get calculated by 50paise/min.

My Last month my mobile usage is 6120min.
Till the one day before my billing cycle when I send the sms bill to 111 I am getting unbilled amount is approximately around 1600 to 1650 rupees.
But when the bill has come that bill shows me that your bill is Rs.2146.51.
But as per your executive the unbilled amount should show around 3000 Rupees.
If it is calculated by flat rate 50paise/min. but it was not shown at once also.

After bill get generated I visit to Dombivali’s Vodafone store and meet
Mr.Harshad Shinde. He is one of the executive.
I asked my query to him he told me that
When you send the sms bill to 111 you are getting some unbilled amount which is calculated by 50paise/min for local calls & 10 paisa/min for fnf number.
It is not calculated by flat rate 50paisa/min.
I requested to logged the complaint against that executive who miss guides me.
He also log the complaint & he has given me the complaint no.[protected]. & he told me that you will get the call with in 48 hours.
I was not received the call after 48 hours then I called to customer care and ask for my complaint’s status he told me that there is no complaints is logged by this no. & also there is no complaints logged on that day also.

Then I once again visited to the same Vodafone store & meet Mr. Rohan Kalasakar and asked for the complaint status
He told me that yes there is a complaint is logged by them but there is no problem found in it. That’s why you are not getting a call from our side
But when I told him that when I check the complaint status from customer care they are telling me that there is no complaint is logged.
And He also told me that your unbilled amount is calculated by the flat rate 50paisa/min & in your final bill it is calculated by 10paisa/min for fnf no and 50paisa/min for local no.


In your same Vodafone store I am getting two different opinions so who is telling right & who is not????
& what do I do????????????

I am expecting that at least you are going to help me to come out from this……….
still i have received any call from customercare
i have done the folloup two times but they are saying that we will get back to you with in 24 hours
still there 24 hours is not end
now they started the announcement that please pay your outsanding as the earilist to voice dissconnection o[censored]r no.
i requested the customer care to dissconnect that announcement you slove my query i will pay the bill that lady told me it will get deactivated with in 2 hours
after 2 hours it is not get activated then once again i called to my customer care now they telling me that it is not get deactivated unless & untill you pay the bill
then now you suggest me what to do?????
i recorded all the conversation.
i have that proof also.
i am really fed up with vodafone customer care...


Regards,
Jagdish B. Badgujar
[protected]

Dear Sir
I am aggrieved customer writing from India to Vodafone Uk head office having Vodafone number [protected] I am writing from Gujarat state India and I have complain to lodge for ill behavior for your customer care officer Mr kaushal Trivedi who is in charge of Vodafone store In Gujarat India he has spoken very badly with me He used abusive language for my character he came out of office and told me being in charge for customer care office when I asked him that your people at office has spoken badly with me he in turn listening to me started speaking in abusive language and he spoke very rudely and on my character and said
u cannot touch me I have senior people In my pocket and he gave me challenge saying that nobody can touch me and I will see what you can do to me i[censored] have courage please show me what you can do? sir I am British citizen working for Microsoft company on deputation for India companies and I have used Vodafone connection in uk looking to quality service known from Vodafone uk I have taken Vodafone Indian connection and when today I went to Vodafone indian store for taking bill print out for making payment your3 officers Mr bob, Mr sagar and Mr kaushal Trivedi In that Mr Kaushal has spoken very badly this is a insult to me and I am looking for justice from Vodafone Uk head office I would be looking down not less there termination from the service and being a British citizen i Look forward to mark the complain Vodafone Indian subsidiary for termination of these employees if such is behavior of these 3 people in customer care how can one expect the quality service we take connection in good justice of world class service of Vodafone company and if I am to have undergo such humiliation it is better to surrender the connection and take another company connection at least where we won’t face such humiliation and discrimination I seek justice and favor to take comprehensive and concrete action on these 3 people who work for Vodafone Indian subsidiary
Please do the needful and oblige
I can be contacted On my number [protected]
Waiting for your response and justice

Regards
Navendukumar